AWS Systems Manager vs Puppet Enterprise comparison

Amazon Web Services (AWS) and Puppet are both solutions in the Configuration Management category. Amazon Web Services (AWS) is ranked #6 with an average rating of 8.1, while Puppet is ranked #15 with an average rating of 7.5. Amazon Web Services (AWS) holds a 10.4% mindshare in CM, compared to Puppet’s 0.8% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Puppet users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between AWS Systems Manager and Puppet Enterprise based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AWS Systems Manager vs. Puppet Enterprise Report (Updated: January 2025).

Buyer's Guide

AWS Systems Manager vs. Puppet Enterprise

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 10.1%, up from 9.3% compared to the previous year. The mindshare of AWS Systems Manager is 10.4%, up from 10.1% compared to the previous year. The mindshare of Puppet Enterprise is 0.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Ambe Frankline

Cloud/DevOps Engineer at Innovative Technology Systems

Tracks every action on AWS accounts in a centralized way

Setting up AWS Systems Manager to monitor and control other services is easy. You need to link the services you want to observe and track. The time it takes to deploy depends on factors like connectivity, latency, and the complexity of the services. For example, setting up a simple application is faster than setting up a more complicated three-tier or multi-tier system. Using the solution for batch updates varies depending on the number of servers involved and the commands needed. Personally, when I do small projects at home, deploying a few servers doesn't take long. But at work, where we handle larger deployments with hundreds of servers, it's faster due to better connectivity and resources.

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Erik Ableson

Owner at Infrageeks

A stable solution that is more suited for larger companies with mature CI/CD structures and image management processes

Puppet Enterprise is more suitable for clients working up much more structured deployment images they manage internally. Before choosing Puppet Enterprise, users should think seriously about what they're trying to accomplish and ensure they put the right pieces in place. Overall, I rate Puppet Enterprise an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Autopilot is the most valuable feature of Microsoft Intune."

"At the moment, Autopilot is the most valuable feature."

"The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"I rate Intune 10 out of 10."

"It's easy to manage and easy to configure."

"The most valuable feature is the UEM capabilities."

"The solution is stable."

More Microsoft Intune pros

"The solution's most valuable feature is the change management option. It tracks every action on my AWS accounts in a centralized way, acting like a control tool for me. This is especially useful when working with Kubernetes and AWS ECS services. Additionally, my colleagues and clients often use the application management tools for configuration, parameters, and installations."

"AWS provides Auto Scaling groups."

"I use AWS Systems Manager primarily for infrastructure management and automation. One of its key benefits is managing patches and updates for our EC2 instances, including both Windows and Linux workloads. It can perform compliance checks on all managed workloads, identifying which systems aren't compliant or haven't been patched."

"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."

"Has a variety of automation options."

"AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts."

"The solution's ability to scale is good."

"The store organizes parameters hierarchically, making it easier to configure and control versions. It also ensures scalability and high availability, automatically scaling to handle increasing workloads and providing reliable access to configuration data across multiple AWS availability zones."

More AWS Systems Manager pros

"Puppet Enterprise is a stable solution."

"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure."

"The versatility is great."

"Anything that we manage through Puppet always runs perfectly."

"Puppet Enterprise has good functionalities."

"Puppet3 and 4 series provides optimum deployment solutions for infrastructure and applications."

"Puppet Enterprise has reduced the time of production changes or environment changes."

"The most valuable features are the agent, high load balancing, and overall robustness and features."

Cons

"Lacking in features such as Wi-Fi and network security."

"In future releases, I would like to see better integration with Apple products."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."

"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."

"The technical support could be improved."

"The tool's tunnel gateway is not very good, making it an area where improvements are required."

"It needs incorporation of Knox, ZeroTouch, etc."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

More Microsoft Intune cons

"One area that could be enhanced is dynamic configuration management. Additionally, improving integration with other AWS services like Lambda and CloudFormation would be beneficial."

"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."

"Ensuring broader OS coverage in patch management could be beneficial for the product."

"Additional features can be added as per customer requirements."

"The current challenge is that we can't pull any incidents from other accounts."

"I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise."

"Every AWS service comes with some associated costs."

"Lacks sufficient integrations."

More AWS Systems Manager cons

"Puppet Enterprise is more complex and difficult to configure."

"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."

"We would like Puppet to add more integration for applications."

"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."

"Puppet Enterprise should improve the general extensibility for places where they can't install it."

"At the beginning the initial setup was kind of complex."

"There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."

Pricing and Cost Advice

"It is expensive. The cost depends on the license that we choose."

"The pricing is good because customers are not complaining about it."

"We use Defender ATP and E5 licenses."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

More Microsoft Intune pricing and cost advice

"Most of the features are free. I'm not entirely certain, but I believe the pricing is generally very low. Some services that are part of Ops Manager might have associated costs."

"As we were doing a government project so the government got the project at a very nominal cost."

"An AWS cloud engineer can bring down the costs."

"The platform provides excellent value for the capabilities it offers when compared to third-party tools for similar tasks."

"The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive."

"Puppet Enterprise’s pricing is competitive."

"Depending on the size of the organization there is a point when the price of Puppet Enterprise should be lower. However, they provide really good functionality, features, and capabilities."

"Puppet Enterprise can be an expensive solution for smaller businesses."

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Top Industries

By visitors reading reviews

Educational Organization

27%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

13%

Government

Manufacturing Company

Educational Organization

54%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about AWS Systems Manager?

With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...

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What is your experience regarding pricing and costs for AWS Systems Manager?

Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...

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What needs improvement with AWS Systems Manager?

There isn't anything specific I remember at the moment.

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What do you like most about Puppet Enterprise?

Puppet Enterprise is a stable solution.

See all answers

What is your experience regarding pricing and costs for Puppet Enterprise?

Puppet Enterprise can be an expensive solution for smaller businesses.

See all answers

What needs improvement with Puppet Enterprise?

Puppet Enterprise should improve the general extensibility for places where they can't install it.

See all answers

Comparisons

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Compared 16% of the time

Workspace ONE UEM vs Microsoft Intune

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Microsoft Entra ID vs Microsoft Intune

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Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

SOTI MobiControl vs Microsoft Intune

Compared 4% of the time

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Microsoft Configuration Manager vs AWS Systems Manager

Compared 17% of the time

AWS Config vs AWS Systems Manager

Compared 10% of the time

Red Hat Ansible Automation Platform vs AWS Systems Manager

Compared 9% of the time

Red Hat Satellite vs AWS Systems Manager

Compared 9% of the time

AWS CloudFormation vs AWS Systems Manager

Compared 5% of the time

More AWS Systems Manager Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

Configuration Management

February 2025

Download AWS Systems Manager product report

Buyer's Guide

Puppet Enterprise

February 2025

Download Puppet Enterprise product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Amazon Elastic Container Registry

Puppet

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

Amazon Web Services (AWS)

Puppet Data Center Automation helps sysadmins automate configuration and management of machines and the software running on them. With our software, businesses can make rapid, repeatable changes and automatically enforce the consistency of systems and devices, across physical and virtual machines, on prem or in the cloud.

Puppet

Sample Customers

Mitchells and Buzzers, Callaway

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Los Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix

Buyer's Guide

AWS Systems Manager vs. Puppet Enterprise

January 2025

Free Report: AWS Systems Manager vs. Puppet Enterprise

Find out what your peers are saying about AWS Systems Manager vs. Puppet Enterprise and other solutions. Updated: January 2025.

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