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AWS Config vs AWS Systems Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune enhances efficiency and security, cuts costs by 50% through automation, and optimizes performance by reducing operational expenses.
Sentiment score
8.7
AWS Config automates compliance, enhances resource management and visibility, leading to better policy adherence, operational efficiency, and cost savings.
Sentiment score
1.0
Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
I have seen a clear return on investment since using AWS Config.
IT Specialist
 

Customer Service

Sentiment score
5.8
Microsoft Intune's customer support is knowledgeable but inconsistent, with varying response times and differing user satisfaction levels.
Sentiment score
7.5
AWS Config’s support is efficient, with quick responses often within 10 minutes, providing satisfactory assistance without significant challenges.
Sentiment score
1.0
AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
We have not had any problems and have not requested support much, as we rely more on the manuals.
IT Specialist
 

Scalability Issues

Sentiment score
7.2
Microsoft Intune efficiently scales for any business size with cloud-based management, seamless integration, and simplified automation for diverse needs.
Sentiment score
8.3
AWS Config offers scalable configuration management, customizable rules, and efficient user accommodation, earning high ratings for versatility.
Sentiment score
7.3
AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
I think the scalability of AWS Config is good, as with just a few clicks we can bring up other instances or carry out different configurations for each of the ones we currently have.
IT Specialist
 

Stability Issues

Sentiment score
7.1
Microsoft Intune is highly reliable and stable with minor issues, praised for integration and enterprise suitability in the Microsoft ecosystem.
Sentiment score
7.1
AWS Config is praised for its reliability and stability, with users highlighting effective configuration and high stability ratings.
Sentiment score
7.0
AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
I consider AWS Config to be a stable platform.
IT Specialist
I have not faced any stability issues with the product.
Cloud Engineer at cloudifyops
 

Room For Improvement

Microsoft Intune requires better compatibility, improved interface, advanced automation, third-party support, and seamless integration for streamlined management.
AWS Config needs updates in tools, training, and support, with improved reboot processes and customer-aligned maintenance.
AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
AWS Config could be improved if they could generate some training as support because it is a gigantic platform with many solutions and a lot of information.
IT Specialist
 

Setup Cost

Microsoft Intune's pricing is attractive for Microsoft 365 users, offering bundled packages, though standalone costs may be higher.
AWS Config pricing is pay-as-you-go and varies based on resource recording, advanced queries, and conformance pack evaluations.
AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The level of investment we are currently making for our backups is really worth it to have everything secure and able to recover all the information in any case of catastrophe.
IT Specialist
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
Senior Cloud Engineer at Prabhav Services
 

Valuable Features

Microsoft Intune offers centralized device management, security, and automation, enhancing efficiency and security for company and BYOD devices.
The platform excels in instance management with historical analysis, security alerts, and detailed configuration, ensuring smooth installations.
AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
With AWS Config, it is easy to find out which IPs belong to the list of suspicious IP addresses.
Cloud Engineer at cloudifyops
I find the documentation for the configuration part especially useful, as it really supports us in bringing up our instances, generating automatic backups, and allowing us to grant certain information or a certain level of access to certain users.
IT Specialist
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Senior Cloud Engineer at Prabhav Services
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
366
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Config
Ranking in Configuration Management
18th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
AWS Systems Manager
Ranking in Configuration Management
7th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 5.4%, down from 10.3% compared to the previous year. The mindshare of AWS Config is 2.1%, up from 1.9% compared to the previous year. The mindshare of AWS Systems Manager is 5.1%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
AWS Systems Manager5.1%
AWS Config2.1%
Other87.4%
Configuration Management
 

Featured Reviews

AA
Bdm at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
JV
IT Specialist
Cloud configuration has transformed our backups and user access while it reduces infrastructure costs
I consider carrying out all the configuration to be the best feature that AWS Config offers. The advantages include the manuals, though there are some things that are very detailed, which is a lot of information. I find the documentation for the configuration part especially useful, as it really supports us in bringing up our instances, generating automatic backups, and allowing us to grant certain information or a certain level of access to certain users.
GC
Senior Cloud Engineer at Prabhav Services
Efficient value synchronization across multiple accounts with good reliability
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
22%
Manufacturing Company
9%
Comms Service Provider
9%
Construction Company
6%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business172
Midsize Enterprise60
Large Enterprise183
No data available
By reviewers
Company SizeCount
Small Business6
Large Enterprise7
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with AWS Config?
Improvements are needed as per customer requirements.
What is your primary use case for AWS Config?
I use the solution in my company to check the vulnerabilities for all the resources, including tools like S3, EC2 Ins...
What advice do you have for others considering AWS Config?
AWS Config's dashboard improved our company's security as it helps with the vulnerability scanning of resources. AWS ...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
What is your primary use case for AWS Systems Manager?
We use various AWS services including database services such as Elastic, PostgreSQL, MySQL, and other different flavo...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Amazon Elastic Container Registry
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Flatiron, Prezi, iZettle, British Gas, Burt, Autodesk, FanDuel
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Find out what your peers are saying about AWS Config vs. AWS Systems Manager and other solutions. Updated: April 2026.
896,034 professionals have used our research since 2012.