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Bigin by Zoho CRM vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
38th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (3rd), Marketing Management (7th)
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.5% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

MR
A flexible CRM solution that helps to add pipeline details
Zoho CRM is a flexible solution where we can add pipeline details.  We can add users and products to the workflows.  Zoho CRM needs to incorporate HRM.  I have been using the product for a year.  Zoho CRM is stable.  Zoho CRM's deployment is easy. Anyone can do it without learning.  I rate…
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate Bigin by Zoho CRM nine out of ten."
"We can add users and products to the workflows."
"Oracle Fusion's scalability and flexibility are its most valuable features."
"There is also a focus on maintaining efficiency, and it is a significant time saver."
"Oracle Service Cloud could improve the integration for older platforms."
"There is a focus on maintaining efficiency, and it is a significant time saver."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution changes the way clients work to make it easier and faster."
 

Cons

"Zoho CRM needs to incorporate HRM."
"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The product's initial setup phase was very difficult."
"The product's option to upload payroll data doesn't work seamlessly."
"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The user experience has to be much better."
"The solution’s reporting could be improved."
 

Pricing and Cost Advice

Information not available
"The product has average pricing."
"Oracle Fusion Service is a cheap and flexible solution."
"This is definitely an expensive product compared to others on the market."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"The tool is reasonably priced."
"Oracle Fusion Service is more expensive than Workday."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
76%
Financial Services Firm
3%
Computer Software Company
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bigin by Zoho CRM?
We can add users and products to the workflows.
What is your primary use case for Bigin by Zoho CRM?
Zoho CRM is a flexible solution where we can add pipeline details.
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.
847,646 professionals have used our research since 2012.