BigPanda and NinjaOne compete in IT management solutions. NinjaOne has an edge due to its extensive features, offering a comprehensive solution that many find worth the price despite BigPanda's favorable pricing and support.
Features: BigPanda offers top-notch event correlation and automation, AI-driven operational insights, and a user-friendly interface. NinjaOne excels in device management, robust remote monitoring capabilities, and script scheduling for efficient IT operations.
Room for Improvement: BigPanda could improve its learning curve and integration process with certain tools. Enhancing its dashboard and alert aggregation flexibility would be beneficial. For NinjaOne, enhancing out-of-the-box configurations, addressing initial remote connection issues, and expanding network device monitoring capabilities would elevate its functionality.
Ease of Deployment and Customer Service: BigPanda's cloud-based deployment facilitates integration but presents a steeper learning curve. NinjaOne offers a smoother onboarding process with cloud deployment and superior customer support that speeds up implementation.
Pricing and ROI: BigPanda's cost-effective pricing suits budget-conscious businesses seeking strong incident management, offering a positive ROI by reducing downtime. NinjaOne, with a higher initial cost, promises substantial ROI through features that optimize comprehensive IT management, making it a worthy investment for broader capabilities.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
For technical support, we have only had to address password resets and alert mismatching.
They are generally fast with their responses, although there might be some delays when escalating to the next level.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
I rate the scalability of BigPanda at eight.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
I would rate the stability a ten out of ten.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV.
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Its automation has significantly improved incident response times, reducing the process to within one minute.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.
BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.
Benefits of BigPanda Autonomous Operations Platform
Some the benefits of using BigPanda’s Autonomous Operations platform include:
Reviews from Real Users
BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.
PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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