Bitrix24 vs Dynamics 365 Sales comparison

Bitrix24 and Microsoft are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Microsoft is ranked #14 with an average rating of 8.5. Bitrix24 holds a 2.0% mindshare in CRM, compared to Microsoft’s 0.4% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

163 Views
88 Comparison Views

100% willing to recommend

Bitrix24

Dynamics 365 Sales

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and Dynamics 365 Sales both compete in the business solutions category, focusing on CRM and project management. Bitrix24 seems to have the upper hand in terms of integration capabilities, while Dynamics 365 Sales excels with its robust ERP features.

Features: Bitrix24 is known for ease of use and flexibility, offering seamless integration with third-party tools. It features an all-in-one platform with CRM, project management, and team collaboration utilities. Dynamics 365 Sales stands out with integration into the Microsoft ecosystem, featuring a comprehensive suite of ERP tools alongside project management capabilities.

Room for Improvement: Bitrix24 could enhance user-friendliness and expand its marketing automation. User interface complexity also needs addressing. Meanwhile, Dynamics 365 Sales should improve reporting features and offer more beyond Microsoft integrations, alongside better pricing models.

Ease of Deployment and Customer Service: Bitrix24 offers versatile deployment options with both public and on-premises cloud setups. Its customer service can vary due to reliance on partners. Dynamics 365 Sales mainly provides hybrid and public cloud deployment and benefits from reliable Microsoft support.

Pricing and ROI: Bitrix24 appeals with economical pricing, making it suitable for small to medium enterprises seeking cost-effective solutions. Dynamics 365 Sales, though more costly, offers value through its integration with Microsoft platforms, yielding significant ROI for users within these ecosystems.

To learn more, read our detailed Bitrix24 vs. Dynamics 365 Sales Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Dynamics 365 Sales

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is a user-friendly solution that is easy to use."

"The technical support was intuitive and had good documentation."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"It is easy to use and very stable."

"It's a very easy-to-use product."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Collaboration and CRM are the most valuable features of Bitrix24."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

More Bitrix24 pros

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"It integrates well with other Microsoft products, enhancing sales workflow."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"It allows effective management of the follow-ups of leads and potential opportunities."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

More Dynamics 365 Sales pros

Cons

"The solution’s performance could be made faster."

"The solution's open channel and contact center could be improved."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"I would like to see improvements with Bitrix24's marketing automation."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"The client interface is not very user-friendly."

More Bitrix24 cons

"The solution’s stability could be improved."

"The pricing must be improved."

"Making it more budget-friendly would be beneficial."

"The product's pricing needs improvement."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"The solution needs an improved connection to AI."

More Dynamics 365 Sales cons

Pricing and Cost Advice

"Price-wise, it is a very cheap solution."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Licenses are cheap compared to other solutions."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The product's pricing is okay for me. It is not expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"We were using the free version which was really limited in terms of functionality."

More Bitrix24 pricing and cost advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

11%

Government

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

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Compared 100% of the time

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Product Reports

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Buyer's Guide

Dynamics 365 Sales

April 2025

Download Dynamics 365 Sales product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Dynamics 365 Sales

April 2025

Free Report: Bitrix24 vs. Dynamics 365 Sales

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