Bizagi vs IBM Blueworks Live comparison

Bizagi and IBM Blueworks Live compete in the business process management category. Based on feature comparisons, Bizagi appears to have an upper hand due to its comprehensive automation and integration capabilities.

Features: Bizagi stands out with its vast array of features that include process documentation within diagrams, generating word documents, and publishing processes on the web. It also features model simulations and strong integration capabilities, including BPMN 2.0 compliance. IBM Blueworks Live focuses on simple and intuitive process documentation and collaboration features, such as real-time modeling and the ability to attach documentation. Both platforms offer comprehensive process mapping, but Bizagi is more geared towards fast process automation and flexible integration.

Room for Improvement: Users of Bizagi note performance issues, especially with large processes, and seek better documentation management and licensing flexibility. There are complaints about integration limitations and performance impacts due to feature expansion. More intuitive automation and simpler upgrade processes are also desired. IBM Blueworks Live is critiqued for limited modeling capabilities, lack of detailed customization, and absence of simulation features. Enhanced reporting and better print capabilities are also requested by users who feel the interface could benefit from improved functionality and integration.

Ease of Deployment and Customer Service: Bizagi offers diverse deployment options including on-premises, cloud, and hybrid setups, providing flexibility for different IT environments. Customer service is generally responsive, though some report delays and less satisfactory technical support. IBM Blueworks Live is typically deployed in the cloud, providing a seamless experience for those prioritizing simplicity and speed. Its customer service is often praised for effectiveness and promptness, though improvements in response times for technical inquiries are suggested.

Pricing and ROI: Bizagi provides a free version with competitive enterprise solution pricing, though recent price hikes have raised concerns. Its ROI is often highlighted for its automation capabilities. IBM Blueworks Live is seen as cost-effective with pricing strategies appealing for larger organizations, but may be less favorable for smaller companies. It offers flexibility with user-based licenses, and customers note the solution's affordability as a key advantage.