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BlackBerry Cylance Cybersecurity vs Trend Micro Deep Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
Endpoint Protection Platform (EPP) (19th)
Trend Micro Deep Security
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
89
Ranking in other categories
Virtualization Security (1st), Cloud and Data Center Security (8th)
 

Mindshare comparison

BlackBerry Cylance Cybersecurity and Trend Micro Deep Security aren’t in the same category and serve different purposes. BlackBerry Cylance Cybersecurity is designed for Endpoint Protection Platform (EPP) and holds a mindshare of 1.1%, down 1.5% compared to last year.
Trend Micro Deep Security, on the other hand, focuses on Virtualization Security, holds 40.4% mindshare, down 44.6% since last year.
Endpoint Protection Platform (EPP)
Virtualization Security
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Harel Cohen - PeerSpot reviewer
Offers excellent endpoint protection and great stability
Technically speaking, the customer support is okay, but the responsiveness needs to be improved. I'm referring to the universal support, as the Israeli staff are excellent and always willing to help. However, opening a case and entering into a back-and-forth with emails takes too much time. It should be working more quickly and smoothly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to deploy."
"The solution is stable."
"It provides good insight into the programs, applications, or websites that may need attention."
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."
"The solution runs in the background, and I do not need to care about it."
"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"The most valuable feature of the product is vulnerability detection."
"The user interface is the most valuable feature."
"We like the Smart protection and the Virtual patching."
"​Very straightforward and very easy to implement.​"
"Technical support is good."
"It helps us detect and protect against network penetrations at the specific point of intrusion."
"Automated virtual patching is a good feature."
"Support and threat prevention are the most valuable features of this solution."
 

Cons

"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The stability could be improved."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"The initial deployment was quite complicated."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"Requires simplification, a fair amount of trouble shooting required."
"Trend Micro's technical support sometimes takes too long to respond, although they respond quickly at other times. Additionally, the product is overpriced, which makes it difficult to sell to many customers."
"I think more work could be done on Deep Security's ability to handle dynamic threat scenarios."
"Our company faced issues syncing the active directory accounts"
"We want to see improved authentication."
"The solution should focus on the EDR part and probably have an integrated data leak prevention module."
"The tool needs to be made more user-friendly. The dashboard is there, but the solution's false positives are a bit higher."
"The tool needs to improve its subscription."
 

Pricing and Cost Advice

"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"This cost of the license is approximately $5 USD monthly per user."
"I think that the price we are paying is good for what it is."
"The monthly fee is $55 USD per user."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The license price for this solution could be better. It's on the expensive side."
"CylancePROTECT is an affordable solution."
"It's not so heavily priced; rather, it's average and decent."
"Purchasing on the AWS Marketplace was easy. We decided to purchase this solution on the AWS Marketplace since we were already there."
"The tool's pricing is quite high."
"The product has a high price in Kuwait."
"If you need an additional 10 or 20 licenses, you will need to pay additional fees."
"It is a very expensive solution. It would be nice if they lower its price. Its license is based on the machines."
"On an AWS defined scope, it will cheaper than buying the on-premise service. We did a trial for the on-premise version, but we decided to go with the AWS version. We are downsizing our server room, and it didn't make sense to put more machines in there."
"The pricing is okay. Deep Security is single-server license-based, so it will work based on how many licenses you have procured. There is a yearly subscription for each license."
"The tool's pricing is high."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
11%
Government
8%
Financial Services Firm
7%
Educational Organization
41%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Is Crowdstrike Falcon better than Trend Micro Deep Security?
I like that Crowdstrike allows me to easily correlate data between my firewalls. What’s most useful for my needs is the intelligence modules feature. I also find that Crowdstrike Falcon’s dashboard...
What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and containers - all with a unified and comprehensive SaaS solution and without compromising ...
 

Also Known As

Blackberry Protect
Deep Security
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Rush University Medical Center, Guess? Inc., Mazda Motor Logistics Europe, MEDHOST, KSC Commercial Internet Co., Ricoh Company Ltd., Square Enix, SoftBank Telecom, Telecom Italia, United Way of Greater Atlanta, A&W Food Services of Canada
Find out what your peers are saying about Microsoft, CrowdStrike, SentinelOne and others in Endpoint Protection Platform (EPP). Updated: March 2025.
845,040 professionals have used our research since 2012.