We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The incident management console is available out of the box."
"It has a good peer sharing module."
"It includes features for automation, such as smart reporting capabilities."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution offers some very good features."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Kaseya VSA's best features are auditing and reporting."
"The training that we received was quite good."
"The remote support is the most valuable aspect of the solution."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"This solution is our RMM tool and we love the deployment features."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The solution must be flexible."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"BMC Remedy's change management module needs enhancement."
"The UI is quite outdated."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There are issues from a product functionality perspective."
"I would like to see improved virtual infrastructure management."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The deployment process could be better."
"The solution is hard to use at first until you understand how it works."
"The audit and KNM tools could improve."
"It never functioned as intended."
"I believe we should include a VSA license to provide complete endpoint management."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.0, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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