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Cisco Unified Communications vs Mitel Application Suite comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Mitel is ranked #8. Cisco holds a 13.9% mindshare in UC, compared to Mitel’s 5.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.
Cisco Unified Communications
Read 7 Cisco Unified Communications reviews
  • 685 Views
  • 593 Comparison Views
100% willing to recommend
Mitel Application Suite
Read 1 Mitel Application Suite review
  • 197 Views
  • 173 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cisco Unified Communications and Mitel Application Suite based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

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To learn more, read our detailed Unified Communications Report (Updated: October 2024).
Buyer's Guide
Unified Communications
October 2024
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Categories and Ranking

Cisco Unified Communications
Ranking in Unified Communications
1st
Ranking in IP Telephony & Unified Communications
1st
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Mitel Application Suite
Ranking in Unified Communications
8th
Ranking in IP Telephony & Unified Communications
5th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 13.9%, down from 14.2% compared to the previous year. The mindshare of Mitel Application Suite is 5.4%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Kani Kumar J - PeerSpot reviewer
Sep 26, 2024
Reliable customer communication and good third-party integrations with minor server update issues
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the customer needs information, they will use different mediums to communicate with the bank, like via…
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it_user325977 - PeerSpot reviewer
Oct 9, 2015
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.
Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
University
13%
Computer Software Company
11%
Government
9%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Cisco Unified Communications?
Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...
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What is your primary use case for Cisco Unified Communications?
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...
See all answers
What is your experience regarding pricing and costs for Cisco Unified Communications?
The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.
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Earn 20 points
 

Comparisons

Fortinet FortiVoice vs Cisco Unified Communications Logo
Fortinet FortiVoice vs Cisco Unified Communications
Compared 46% of the time
Skype for Business vs Cisco Unified Communications Logo
Skype for Business vs Cisco Unified Communications
Compared 18% of the time
Cisco Jabber vs Cisco Unified Communications Logo
Cisco Jabber vs Cisco Unified Communications
Compared 18% of the time
Siemens OpenScape vs Cisco Unified Communications Logo
Siemens OpenScape vs Cisco Unified Communications
Compared 10% of the time
Kamailio SIP Server vs Cisco Unified Communications Logo
Kamailio SIP Server vs Cisco Unified Communications
Compared 8% of the time
More Cisco Unified Communications Competitors
Fortinet FortiVoice vs Mitel Application Suite Logo
Fortinet FortiVoice vs Mitel Application Suite
Compared 100% of the time
More Mitel Application Suite Competitors
 

Product Reports

Buyer's Guide
Unified Communications
October 2024
Cisco Unified Communications reportDownload Cisco Unified Communications product report
Buyer's Guide
Unified Communications
October 2024
Mitel Application Suite reportDownload Mitel Application Suite product report
 

Learn More

Cisco
Mitel
 

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.
 

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Buyer's Guide
Unified Communications
October 2024
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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.