ConnectWise ScreenConnect vs GoToMeeting comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while GoTo is ranked #8 with an average rating of 8.0. ConnectWise holds a 1.6% mindshare in VM, compared to GoTo’s 3.5% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

674 Views
338 Comparison Views

88% willing to recommend

ConnectWise ScreenConnect

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and ConnectWise ScreenConnect operate in the video conferencing and remote support markets. Based on data comparisons, ConnectWise ScreenConnect often appears more advantageous due to its robust remote support capabilities, despite GoToMeeting's inviting pricing and customer support enhancements.

Features: GoToMeeting provides seamless online meeting management with easy scheduling, integrated calendars, and audio/video archiving. ConnectWise ScreenConnect offers advanced remote support functions, including persistent and unattended access, session recording, and seamless remote reboot capabilities.

Room for Improvement: GoToMeeting could enhance its scalability for larger meetings, enrich its user interface for non-technical users, and strengthen its integration with other applications. ConnectWise ScreenConnect might improve its deployment simplicity, optimize for faster low-bandwidth performance, and refine its mobile access solutions.

Ease of Deployment and Customer Service: GoToMeeting boasts of an uncomplicated deployment process and is well integrated with multiple platforms, complemented by responsive customer assistance. ConnectWise ScreenConnect's setup can be complex but is backed by exhaustive support documentation and substantial technical support ideal for complex environments.

Pricing and ROI: GoToMeeting offers competitive initial costs with appealing subscription models warranting satisfactory ROI for frequent video conferencing usage. ConnectWise ScreenConnect's pricing might seem higher initially, but the robust features deliver significant ROI through enhanced support functionalities and operational efficiency.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToMeeting Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

GoToMeeting

Ranking in Virtual Meetings

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of GoToMeeting is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Jacky Hood

CEO at FieldDay Solutions, Inc.

A straightforward setup with good stability and decent pricing

The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is super easy to use and relatively inexpensive."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The initial setup is fairly straightforward."

"It's very low maintenance."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Better than TeamViewer and useful for fixing problems remotely."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

More ConnectWise ScreenConnect pros

"The most important feature for me was the iPhone app."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"The solution worked well specifically for audio meetings."

"We can record meetings and share the screen with participants."

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

"GoToMeeting is very handy. It's good software. I would definitely recommend it."

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

"There is no lagging and the meeting interaction is seamless."

More GoToMeeting pros

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

More ConnectWise ScreenConnect cons

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"Lacks ease of connectivity, calendar integrations, and third-party app integrations."

"The product itself doesn't stand out against other options on the market."

"The solution could always be more secure."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"The newer user interface takes a bit longer to get used to."

"I didn't like the fact that they tried to make their new version look like Zoom."

More GoToMeeting cons

Pricing and Cost Advice

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"I download the product for free with ConnectWise RMM's license."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay an annual licensing fee."

"It is priced fairly."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $3,000 USD for the service, yearly upfront."

"Good price and works well."

More ConnectWise ScreenConnect pricing and cost advice

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"Negotiate for discounts."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

21%

Computer Software Company

18%

Real Estate/Law Firm

14%

Educational Organization

14%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

See all answers

What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

Comparisons

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

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TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

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Skype for Business vs GoToMeeting

Compared 60% of the time

Zoom vs GoToMeeting

Compared 40% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToMeeting

April 2025

Download GoToMeeting product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Jon Rosen Systems

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

April 2025

Free Report: ConnectWise ScreenConnect vs. GoToMeeting

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToMeeting and other solutions. Updated: April 2025.

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