CyberArk Identity vs Okta Customer Identity comparison

CyberArk and Okta are both solutions in the Customer Identity and Access Management (CIAM) category. CyberArk is ranked #6 with an average rating of 7.5, while Okta is ranked #5 with an average rating of 8.6. CyberArk holds a 3.7% mindshare in CIaA, compared to Okta’s 6.9% mindshare. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of Okta users who would recommend it.

CyberArk Identity

Read 20 CyberArk Identity reviews

316 Views
263 Comparison Views

95% willing to recommend

Okta Customer Identity

Read 14 Okta Customer Identity reviews

801 Views
605 Comparison Views

100% willing to recommend

CyberArk Identity

Okta Customer Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

CyberArk Identity and Okta Customer Identity are competitors in the security and identity management category. Okta Customer Identity seems to have the upper hand due to its user-friendly features and cost-effectiveness for smaller deployments.

Features: CyberArk Identity offers password rotation, seamless integration with UiPath Orchestrator, and role-based access control. It ensures robust security for privileged accounts with multi-factor authentication and simple cloud setup. Okta Customer Identity provides user-friendly single sign-on, multifactor authentication, and a Universal Directory. Its workflow automation streamlines user profiles and access management across hybrid cloud deployments.

Room for Improvement: CyberArk Identity could enhance mobile device management and introduce a stronger governance platform. Improving its scalability and technical support for user-friendliness is suggested. Okta Customer Identity might benefit from a better user data export process and improved directory integration. Users seek enhanced scalability and a built-in export feature, alongside more reliable server management.

Ease of Deployment and Customer Service: CyberArk Identity offers flexible deployment across various cloud environments, though its technical support experiences mixed reviews regarding responsiveness and knowledge. Okta Customer Identity supports hybrid cloud deployment, simplifying integration and offering generally reliable support, though some users note potential improvements in response times.

Pricing and ROI: CyberArk Identity is perceived as expensive, offset by its security benefits and appealing competitive pricing for larger enterprises. Okta Customer Identity is more economical for smaller to medium-sized organizations, although prices increase with scale. Its features provide satisfactory return on investment, highlighted for cost-effectiveness compared to Oracle Access Manager.

To learn more, read our detailed CyberArk Identity vs. Okta Customer Identity Report (Updated: January 2025).

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Customer Identity and Access Management (CIAM)

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Authentication Systems (9th), Identity Management (IM) (13th), Authorization Software (4th), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (8th), Active Directory Management (11th), Cloud Resource Access Management (3rd)

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

5th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.7%, up from 3.4% compared to the previous year. The mindshare of Okta Customer Identity is 6.9%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Julio Montero

Access Management Analyst at Telefónica

Access management system provides strong security and effortless user authentication

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.

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Upendar G

Senior Consultant at Wipro Limited

Leverage reliable server management for seamless identity operations

There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is straightforward. It takes me up to an hour and a half."

"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."

"The most valuable feature of CyberArk Identity is the adaptive interface."

"The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."

"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."

"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."

More CyberArk Identity pros

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"There is no password hash saved on the cloud, which is the part that I like the most."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

"The solution has great multifactor authentication."

"The most valuable feature of this solution for most customers is access management."

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."

"The end user's ease of use is the most valuable feature."

More Okta Customer Identity pros

Cons

"They can include the Mobile Device Management (MDM) feature."

"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."

"Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process."

"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."

"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."

"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."

"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."

"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."

More CyberArk Identity cons

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"This solution would be improved by adding biometrics features."

"The product must be provided for free."

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."

"The integration process takes a bit longer than we would want it to."

"The initial setup could be easier to do."

More Okta Customer Identity cons

Pricing and Cost Advice

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."

"There is an initial license and then there is a subscription needed."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

More CyberArk Identity pricing and cost advice

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"Okta Customer Identity is not an expensive solution."

"The solution is really expensive."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"The price of the solution is fair for what it offers."

"Okta's pricing is right where it needs to be and right in the middle of the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Financial Services Firm

13%

Computer Software Company

12%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap.

See all answers

What needs improvement with CyberArk Identity?

At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.

See all answers

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification co...

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What needs improvement with Okta Customer Identity?

See all answers

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Compared 10% of the time

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Compared 5% of the time

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Compared 11% of the time

Transmit Security vs Okta Customer Identity

Compared 10% of the time

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Product Reports

Buyer's Guide

CyberArk Identity

February 2025

Download CyberArk Identity product report

Buyer's Guide

Okta Customer Identity

January 2025

Download Okta Customer Identity product report

Also Known As

Idaptive

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Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

January 2025

Free Report: CyberArk Identity vs. Okta Customer Identity

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