CyberArk Identity vs Okta Customer Identity comparison

CyberArk and Okta are both solutions in the Customer Identity and Access Management (CIAM) category. CyberArk is ranked #6 with an average rating of 7.7, while Okta is ranked #4 with an average rating of 8.8. CyberArk holds a 3.7% mindshare in CIaA, compared to Okta’s 7.3% mindshare. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of Okta users who would recommend it.

CyberArk Identity

Read 23 CyberArk Identity reviews

291 Views
245 Comparison Views

95% willing to recommend

Okta Customer Identity

Read 16 Okta Customer Identity reviews

778 Views
564 Comparison Views

100% willing to recommend

CyberArk Identity

Okta Customer Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

CyberArk Identity and Okta Customer Identity are competitors in the security and identity management category. Okta Customer Identity seems to have the upper hand due to its user-friendly features and cost-effectiveness for smaller deployments.

Features: CyberArk Identity offers password rotation, seamless integration with UiPath Orchestrator, and role-based access control. It ensures robust security for privileged accounts with multi-factor authentication and simple cloud setup. Okta Customer Identity provides user-friendly single sign-on, multifactor authentication, and a Universal Directory. Its workflow automation streamlines user profiles and access management across hybrid cloud deployments.

Room for Improvement: CyberArk Identity could enhance mobile device management and introduce a stronger governance platform. Improving its scalability and technical support for user-friendliness is suggested. Okta Customer Identity might benefit from a better user data export process and improved directory integration. Users seek enhanced scalability and a built-in export feature, alongside more reliable server management.

Ease of Deployment and Customer Service: CyberArk Identity offers flexible deployment across various cloud environments, though its technical support experiences mixed reviews regarding responsiveness and knowledge. Okta Customer Identity supports hybrid cloud deployment, simplifying integration and offering generally reliable support, though some users note potential improvements in response times.

Pricing and ROI: CyberArk Identity is perceived as expensive, offset by its security benefits and appealing competitive pricing for larger enterprises. Okta Customer Identity is more economical for smaller to medium-sized organizations, although prices increase with scale. Its features provide satisfactory return on investment, highlighted for cost-effectiveness compared to Oracle Access Manager.

To learn more, read our detailed CyberArk Identity vs. Okta Customer Identity Report (Updated: April 2025).

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Customer Identity and Access Management (CIAM)

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (9th), Cloud Resource Access Management (2nd)

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

4th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.7%, up from 3.2% compared to the previous year. The mindshare of Okta Customer Identity is 7.3%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Julio Montero

Access Management Analyst at Telefónica

Access management system provides strong security and effortless user authentication

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.

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MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would rate CyberArk Identity a nine out of ten."

"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"The initial setup of CyberArk Identity was straightforward."

"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."

"It has machine learning and can help clients to learn the environment and understand what is happening."

"What I like most about CyberArk Identity is the model that is in place."

"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."

More CyberArk Identity pros

"Overall, I would rate Okta Customer Identity a ten."

"We can integrate two-factor authentication with the applications."

"The end user's ease of use is the most valuable feature."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."

"The solution has great multifactor authentication."

"There is no password hash saved on the cloud, which is the part that I like the most."

"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."

More Okta Customer Identity pros

Cons

"It does not have global market penetration, and sometimes, there are support issues."

"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."

"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."

"There are some issues with CyberArk Identity. Sometimes, I have encountered glitches or bugs, which increased downtime."

"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."

"More integrations would be better."

"Integration or deployment is extremely difficult for CyberArk Identity."

"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."

More CyberArk Identity cons

"Users sometimes have difficulty getting verification codes."

"The product must be provided for free."

"The initial setup could be easier to do."

"All of the governance functionality and privileged account management could be improved."

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

"The integration process takes a bit longer than we would want it to."

"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."

More Okta Customer Identity cons

Pricing and Cost Advice

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"CyberArk Identity is an expensive solution."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"There is an initial license and then there is a subscription needed."

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"The pricing of CyberArk Identity is competitive."

"The solution is cheap and I rate its pricing an eight out of ten."

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

More CyberArk Identity pricing and cost advice

"The price of the solution is fair for what it offers."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"The solution is really expensive."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"Okta Customer Identity is not an expensive solution."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

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What is your experience regarding pricing and costs for CyberArk Identity?

The pricing point is very good. I compared it with other products, and it does not require a heavy investment.

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What needs improvement with CyberArk Identity?

It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.

See all answers

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential...

See all answers

What needs improvement with Okta Customer Identity?

Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.

See all answers

Comparisons

Microsoft Entra ID vs CyberArk Identity

Compared 20% of the time

Microsoft Intune vs CyberArk Identity

Compared 15% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 12% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 10% of the time

Microsoft Active Directory vs CyberArk Identity

Compared 6% of the time

More CyberArk Identity Competitors

Microsoft Entra External ID vs Okta Customer Identity

Compared 33% of the time

ForgeRock vs Okta Customer Identity

Compared 24% of the time

Auth0 vs Okta Customer Identity

Compared 14% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 11% of the time

Transmit Security vs Okta Customer Identity

Compared 10% of the time

More Okta Customer Identity Competitors

Product Reports

Buyer's Guide

CyberArk Identity

April 2025

Download CyberArk Identity product report

Buyer's Guide

Okta Customer Identity

April 2025

Download Okta Customer Identity product report

Also Known As

Idaptive

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Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

April 2025

Free Report: CyberArk Identity vs. Okta Customer Identity

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