Dameware Remote Support vs TeamViewer comparison

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

• Ensure devices and apps are compliant with your security requirements.
• Rapidly deploy and authenticate apps on all company devices.
• Remotely access devices to troubleshoot issues or to remove data from them.
• Generate reports for all devices in the system.
• Monitor the way users access and share information to protect company information.
• Set rules and configure settings on personal and organization-owned devices to access data and networks.
• Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

• Configure apps to run with specific settings enabled.
• Update existing apps that are already on the device.
• See reports on which apps are used and monitor their usage.
• Selectively wipe organization data from apps.
• Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

• Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

• File transfers: Users can transfer files between computers in real-time.

• Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

• Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

• Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

• Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

• Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

• Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

• Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

• Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

• User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

• Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

• Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

• Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

• User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

• Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."