TeamViewer and Dameware Remote Support are popular remote assistance tools. Dameware Remote Support holds the upper hand for its comprehensive features, while TeamViewer is more appreciated for its pricing and support.
Features: TeamViewer offers cross-platform capabilities, ease of use, and extensive features like remote printing and file sharing. Dameware Remote Support stands out for its integration with Active Directory, diagnostic tools, and multi-platform support.
Room for Improvement: TeamViewer needs more competitive pricing and better security features. Dameware requires a more intuitive setup process, improved mobile support, and streamlined user interface.
Ease of Deployment and Customer Service: TeamViewer is easy to deploy and has responsive customer service. Dameware has a steeper learning curve but efficient customer service mitigates deployment challenges.
Pricing and ROI: TeamViewer is cost-effective with a satisfactory return on investment. Dameware justifies its higher price with powerful diagnostic features and integration capabilities, offering a higher perceived ROI.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.