Dynamics 365 Sales vs Salesforce Sales Cloud comparison

Microsoft and Salesforce are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while Salesforce is ranked #1 with an average rating of 8.2. Microsoft holds a 0.4% mindshare in CRM, compared to Salesforce’s 9.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

163 Views
88 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Dynamics 365 Sales

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Salesforce Sales Cloud and Dynamics 365 Sales compete in the CRM category, focusing on sales automation, contact management, and business insights. Salesforce appears to have an edge in terms of customizability and extensive feature set, but Dynamics 365 offers seamless integration with Microsoft products, providing simplicity and ease for businesses already within the Microsoft ecosystem.

Features: Salesforce Sales Cloud offers extensive functionality and customization options, allowing integration with various tools and strong CRM tracking. Users value its adaptability and the ability to integrate with marketing software and its AppExchange marketplace. Dynamics 365 Sales seamlessly integrates with Microsoft platforms and third-party tools, providing a simple interface that is easy to use, particularly for businesses entrenched in the Microsoft environment.

Room for Improvement: Salesforce Sales Cloud faces criticism for its complexity and cost, with integration issues and a steep learning curve due to needed customization. Dynamics 365 Sales could enhance its reporting capabilities and address costs for budget-conscious organizations, with suggestions for better integration beyond Microsoft products.

Ease of Deployment and Customer Service: Salesforce Sales Cloud and Dynamics 365 Sales are both deployable via Public Cloud, with Salesforce also providing Private and Hybrid options. Salesforce's customer service is noted as generally responsive but could improve in technical support responsiveness. Dynamics 365 is frequently praised for its predictable and favorable customer service experiences.

Pricing and ROI: Salesforce Sales Cloud is positioned as a premium option with its high cost justified by its capabilities and customization, but cost challenges are notable for smaller businesses. Clients report good ROI through efficiency and data insights. Dynamics 365 Sales is seen as a mid-range, cost-effective solution compared to higher-end options like SAP. When optimized within Microsoft's ecosystem, it provides good ROI, although interest may fluctuate based on regional pricing structures.

To learn more, read our detailed Dynamics 365 Sales vs. Salesforce Sales Cloud Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Salesforce Sales Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"It allows effective management of the follow-ups of leads and potential opportunities."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"Dynamics 365 Sales is a stable solution with good documentation."

"The solution is fast."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

More Dynamics 365 Sales pros

"Salesforce helps up keep track of candidates."

"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."

"The most valuable features are the reporting and the custom codes."

"It is nice to have the install base information at your fingertips when you look up a company."

"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."

"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."

"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."

"It is a very stable solution."

More Salesforce Sales Cloud pros

Cons

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"The product's pricing needs improvement."

"There's room for improvement in the pricing models."

"The solution needs to include accurate and free online tutorials."

"The solution’s stability could be improved."

"The solution needs an improved connection to AI."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"Making it more budget-friendly would be beneficial."

More Dynamics 365 Sales cons

"I would like to see a more affordable licensing model."

"The product lacks to offer some AI capabilities."

"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."

"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."

"The built-in functionality is a little dated."

"It's a very broad tool."

"The connectivity has some latency. It could be more responsive."

"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The platform is expensive."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"Dynamics 365 Sales operates on an annual licensing basis."

"Sales Cloud is quite expensive."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Sales Cloud is expensive."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"Being license based, the license varies by type. The pricing is considered average."

"It's expensive, storage being the most costly aspect."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

I have not noticed anything that I would recommend for improvement so far.

See all answers

What is your primary use case for Dynamics 365 Sales?

I work at a company focused on managing sales and customer connectivity.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 29% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 29% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

April 2025

Download Dynamics 365 Sales product report

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Information Not Available

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Dynamics 365 Sales vs. Salesforce Sales Cloud

April 2025

Free Report: Dynamics 365 Sales vs. Salesforce Sales Cloud

Find out what your peers are saying about Dynamics 365 Sales vs. Salesforce Sales Cloud and other solutions. Updated: April 2025.

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