ServiceNow IT Operations Management and Elastic Observability compete in IT operations and management. ServiceNow takes the upper hand with comprehensive ITSM capabilities and integrated service mapping, while Elastic's strengths are in real-time analytics and data search.
Features: ServiceNow IT Operations Management offers broad feature sets with discovery, service mapping, and orchestration, alongside cloud support and integration. Its suite promises scalable and stable ITSM solutions. Elastic Observability focuses on log management, real-time analytics, and machine learning enhancements, making it a powerful tool for data-centric environments.
Room for Improvement: ServiceNow IT Operations Management faces high costs and complex deployment issues, with a call for more proactive machine learning features and better discovery capabilities. Elastic Observability can improve its visualization, synthetic monitoring, and feature integration, with a need for enhanced out-of-the-box functionalities and cost-effective adaptability.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management supports versatile deployment across various cloud environments but has mixed customer service reviews needing better response times. Elastic Observability, mainly on-premises, requires stronger customer support to compete with ServiceNow's responsiveness and clarity.
Pricing and ROI: ServiceNow IT Operations Management's high costs are offset by significant potential ROI due to tool consolidation. Elastic Observability is seen as more affordable and favorable for large users due to open-source components, offering flexible pricing compared to ServiceNow.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
Elastic Observability seems to have a good scale-out capability.
What is not scalable for us is not on Elastic's side.
ServiceNow ITOM scales very well to small and medium businesses.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Elastic Observability is really stable.
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
One example is the inability to monitor very old databases with the newest version.
Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
the most valued feature of Elastic is its log analytics capabilities.
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
Elastic Observability is primarily used for monitoring login events, application performance, and infrastructure, supporting significant data volumes through features like log aggregation, centralized logging, and system metric analysis.
Elastic Observability employs Elastic APM for performance and latency analysis, significantly aiding business KPIs and technical stability. It is popular among users for system and server monitoring, capacity planning, cyber security, and managing data pipelines. With the integration of Kibana, it offers robust visualization, reporting, and incident response capabilities through rapid log searches while supporting machine learning and hybrid cloud environments.
What are Elastic Observability's key features?Companies in technology, finance, healthcare, and other industries implement Elastic Observability for tailored monitoring solutions. They find its integration with existing systems useful for maintaining operation efficiency and security, particularly valuing the visualization capabilities through Kibana to monitor KPIs and improve incident response times.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
