GitLab and ServiceNow are prominent in the CI/CD and IT service management sectors, respectively. GitLab is notable for developer control and community support, while ServiceNow excels in automation and enterprise management.
Features: GitLab stands out with its CI/CD pipeline management, repository features, and user-friendly interface, making it ideal for developers managing code reviews and branch creation. ServiceNow provides a low-code environment, strong automation, and exceptional IT service management capabilities, which are beneficial for large enterprises needing robust workflow capabilities.
Room for Improvement: GitLab could benefit from expanded integration features beyond Kubernetes, improved metrics and reporting, and enhanced project management tool integrations. ServiceNow's complex user interface and expensive licensing, alongside limited customization options, mean improvements in AI integration and programming language support could add value.
Ease of Deployment and Customer Service: Both GitLab and ServiceNow support public, private, and hybrid cloud deployment options. GitLab is supported by a strong open-source community, although official support varies with licensing. ServiceNow, being more costly, offers robust support but is perceived as complex, often needing dedicated management resources.
Pricing and ROI: GitLab provides a free version with tiered paid options, allowing scalability for different team sizes. Its Ultimate version is expensive but offers good ROI through time-saving features. ServiceNow, meanwhile, is known for high costs associated with extra plugins and maintenance, yet it offers substantial value via its comprehensive features, making it suitable for large enterprises.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
We're transitioning to OpenShift for future scalability with increased user numbers.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I have not encountered any performance or stability issues with GitLab so far.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
The UI has remained the same for a couple of years and could benefit from an update with AI features and better customization.
GitLab is a great tool for developers, it lacks project planner features.
It lacks support for rollbacks in case of complex customer processes.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
The user interface could be modernized and made more attractive for users.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
The price is high, and it limits user accessibility.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
The feature I appreciate the most about GitLab is its ease of use and compatibility, which allows for straightforward building and deployment processes.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
GitLab is a complete DevOps platform that enables teams to collaborate and deliver software faster.
It provides a single application for the entire DevOps lifecycle, from planning and development to testing, deployment, and monitoring.
With GitLab, teams can streamline their workflows, automate processes, and improve productivity.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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