HCL Domino and ServiceNow Now Platform compete in the enterprise software category, catering to different business needs. ServiceNow seems to have the upper hand due to its comprehensive IT service management and operations management features.
Features: HCL Domino is known for strong security, stable environment, and robust integration capabilities, making it ideal for low-code and no-code developments. It ensures encrypted email transmission and is versatile across various operating systems. ServiceNow Now Platform is praised for its workflow capabilities, automation, and ease of integration with multiple systems, offering extensive IT service and operations management features. Its adaptability for various applications and out-of-the-box features make it a popular choice among enterprises.
Room for Improvement: HCL Domino could improve its user interface, performance with large databases, and integration with Microsoft 365. Its licensing model is also complex and costly. ServiceNow's platform is expensive with a confusing licensing model. Users seek improvements in its UI, customization capabilities, and robotic process automation features. Enhancing integration and user experience would benefit both platforms.
Ease of Deployment and Customer Service: HCL Domino primarily offers on-premises deployment, whereas ServiceNow can be deployed on both public and private clouds, providing more flexibility. HCL's technical support is highly responsive, while ServiceNow's customer service has room for improvement. Deployment processes for both can vary, affecting user satisfaction.
Pricing and ROI: HCL Domino's pricing is seen as reasonable, though perceived as high due to additional costs over time. Its ROI is debatable, with some users justifying the investment through its features. ServiceNow is considered expensive, especially for small to mid-sized businesses, with pricing linked to the number of users and modules. Its high initial and ongoing costs raise questions about ROI, though its functionality is highly valued by users.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
The Notes client is very expensive, costing around $105 per client.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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