HubSpot CRM vs Siebel CRM comparison

HubSpot and Oracle are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.2, while Oracle is ranked #8 with an average rating of 8.2. HubSpot holds a 2.2% mindshare in CRM, compared to Oracle’s 6.6% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

HubSpot CRM

Read 47 HubSpot CRM reviews

959 Views
649 Comparison Views

98% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

HubSpot CRM

Siebel CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Siebel CRM and HubSpot CRM compete in the CRM sector. HubSpot CRM appears advantageous due to its modern design and productivity features.

Features: Siebel CRM supports complex integrations, offers comprehensive product modeling, and features robust data management. HubSpot CRM features intuitive marketing automation, seamless sales pipeline tracking, and integrated marketing tools.

Room for Improvement: Siebel CRM could enhance user interface design, ease of deployment, and reduce training requirements. HubSpot CRM could improve customization options, enhance reporting capabilities, and provide greater flexibility in large-scale enterprise integration.

Ease of Deployment and Customer Service: Siebel CRM's deployment can be time-consuming and requires specialized training, while HubSpot CRM offers a straightforward cloud-based setup with ample self-service resources.

Pricing and ROI: Siebel CRM is often associated with higher upfront costs, suitable for large enterprises, impacting ROI. HubSpot CRM's freemium model facilitates quicker ROI for smaller businesses, benefiting from scalable and flexible pricing.

To learn more, read our detailed HubSpot CRM vs. Siebel CRM Report (Updated: April 2025).

Buyer's Guide

HubSpot CRM vs. Siebel CRM

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of HubSpot CRM is 2.2%, up from 2.1% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

Read full review

KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The setup is very easy."

"Stability-wise, I rate the solution a ten out of ten."

"The tool is user-friendly."

"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."

"The product is user-friendly for sales personnel and other salespeople."

"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"The ability to track revenue and complete forecasting has been the most valuable feature."

More HubSpot CRM pros

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The flexibility is very good."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

More Siebel CRM pros

Cons

"HubSpot CRM could be flexible and customizable."

"We had a problem with the tool’s stability once."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

"There is room for improvement in pricing. The pricing strategy that they have is way too clever."

"An area to be improved in HubSpot CRM is its customization capabilities."

"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

More HubSpot CRM cons

"The user interface, mobile application, and support could be improved."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Siebel is not user-friendly."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

More Siebel CRM cons

Pricing and Cost Advice

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"We are using HubSpot CRM’s free version."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"HubSpot CRM is affordable."

"There is a cost for the solution. However, I am not aware of the price."

"Pricing is based on the number of users."

"The price of the solution could improve because it is expensive."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

More HubSpot CRM pricing and cost advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

12%

Comms Service Provider

11%

Manufacturing Company

Computer Software Company

15%

Government

15%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Attio vs HubSpot CRM

Compared 29% of the time

Odoo vs HubSpot CRM

Compared 20% of the time

Acumatica vs HubSpot CRM

Compared 17% of the time

Bigin by Zoho CRM vs HubSpot CRM

Compared 14% of the time

Affinity vs HubSpot CRM

Compared 10% of the time

More HubSpot CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

HubSpot CRM

April 2025

Download HubSpot CRM product report

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

HubSpot CRM vs. Siebel CRM

April 2025

Free Report: HubSpot CRM vs. Siebel CRM

Find out what your peers are saying about HubSpot CRM vs. Siebel CRM and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our HubSpot CRM vs. Siebel CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.