Hyland OnBase vs IBM Case Foundation comparison

Hyland and IBM are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while IBM is ranked #33 with an average rating of 8.0. Hyland holds a 0.3% mindshare in BPM, compared to IBM’s 0.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 86% of IBM users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

IBM Case Foundation

Read 13 IBM Case Foundation reviews

315 Views
225 Comparison Views

86% willing to recommend

Hyland OnBase

IBM Case Foundation

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Hyland OnBase both compete in the enterprise content management sector, with IBM Case Foundation having the upper hand in compliance and regulatory-driven processes and Hyland OnBase excelling in flexibility and integration.

Features: IBM Case Foundation is noted for its advanced case management capabilities, comprehensive compliance functions, and robust document management. Hyland OnBase’s strengths include adaptability across industries, strong third-party integration, and a user-friendly interface.

Room for Improvement: IBM Case Foundation could improve in streamlining its integration processes, reducing complexity in setup, and enhancing user interface flexibility. Hyland OnBase may focus on advancing its compliance features, enhancing scalability for larger enterprises, and optimizing performance when handling extensive content and keywords.

Ease of Deployment and Customer Service: IBM Case Foundation requires a more extensive setup involving thorough guidance during deployment, whereas Hyland OnBase offers a straightforward and rapid rollout supported by robust customer service and ongoing support.

Pricing and ROI: IBM Case Foundation has higher upfront costs, providing significant ROI for compliance-focused organizations. Hyland OnBase features a competitive pricing structure with lower initial costs, offering quicker ROI due to efficient deployment and integration capabilities.

To learn more, read our detailed Hyland OnBase vs. IBM Case Foundation Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. IBM Case Foundation

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very developed and we are not taking full advantage of its functionalities."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The product's initial setup phase is not difficult."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

More Hyland OnBase pros

"It is easy to set up workflows that notify the user depending on certain events."

"Case Foundation provides a strong security boost."

"The content management is great."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The client and the IBM content navigation are the solution's most valuable features."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It's very easy."

More IBM Case Foundation pros

Cons

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"The cloud version could use more stability."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"The service as it currently stands is out-of-date and lacks flexibility."

"The interface needs to be more user-friendly."

"There are some features that could be enhanced like the document viewer"

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

More IBM Case Foundation cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Insurance Company

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

See all answers

Comparisons

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IBM FileNet vs Hyland OnBase

Compared 11% of the time

OpenText Extended ECM vs Hyland OnBase

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IBM Business Automation Workflow vs IBM Case Foundation

Compared 100% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

IBM Case Foundation

April 2025

Download IBM Case Foundation product report

Also Known As

OnBase

Case Foundation, FileNet Business Process Manager

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited

Buyer's Guide

Hyland OnBase vs. IBM Case Foundation

April 2025

Free Report: Hyland OnBase vs. IBM Case Foundation

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