Hyland OnBase vs IBM Datacap comparison

The compared Hyland and IBM solutions aren't in the same category. Hyland is ranked #16 in BPM , with an average rating of 8.0, and holds a 0.3% mindshare in the category. IBM is ranked #7 in IDP , with an average rating of 6.5, and holds a 4.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 88% of IBM users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

437 Views
268 Comparison Views

100% willing to recommend

IBM Datacap

Read 26 IBM Datacap reviews

1,154 Views
416 Comparison Views

88% willing to recommend

Hyland OnBase

IBM Datacap

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and IBM Datacap based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: November 2024).

Buyer's Guide

Business Process Management (BPM)

November 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Hyland OnBase

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

IBM Datacap

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (7th)

Mindshare comparison

Hyland OnBase and IBM Datacap aren’t in the same category and serve different purposes. Hyland OnBase is designed for Business Process Management (BPM) and holds a mindshare of 0.3%, down 0.4% compared to last year.
IBM Datacap, on the other hand, focuses on Intelligent Document Processing (IDP), holds 4.4% mindshare, down 4.9% since last year.

Business Process Management (BPM)

Intelligent Document Processing (IDP)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Amena Khidr

Sales Manager - Government Sector at Summit Technology Solution

The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature

The standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is not difficult."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Its most valuable aspect is its flexibility"

"The most valuable features are that it's very secure and provides audit trails for our documents."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

More Hyland OnBase pros

"The solution automates manual data entry."

"It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."

"The solution offers many features that are beneficial for customers."

"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."

"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."

"It is the best solution for scanning purposes."

More IBM Datacap pros

Cons

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The migration is a bit difficult in the tool."

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution’s initial setup is a little difficult."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."

"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."

"The solution's scalability needs improvement."

"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."

"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."

"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."

"It can take some time to implement."

"The interface can be more intuitive."

More IBM Datacap cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"It is an expensive solution."

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

"Pricing needs to stay competitive."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

More IBM Datacap pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

14%

Government

12%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

See all answers

What do you like most about IBM Datacap?

The installation of the solution is very simple.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

This solution is the most expensive in the market.

See all answers

What needs improvement with IBM Datacap?

IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrator...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 17% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 13% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

OpenText ApplicationXtender vs Hyland OnBase

Compared 2% of the time

More Hyland OnBase Competitors

ABBYY Vantage vs IBM Datacap

Compared 31% of the time

Microsoft Power Automate vs IBM Datacap

Compared 15% of the time

Amazon Textract vs IBM Datacap

Compared 15% of the time

Tungsten TotalAgility vs IBM Datacap

Compared 14% of the time

OpenText Intelligent Capture vs IBM Datacap

Compared 8% of the time

More IBM Datacap Competitors

Product Reports

Buyer's Guide

Hyland OnBase

December 2024

Download Hyland OnBase product report

Buyer's Guide

IBM Datacap

December 2024

Download IBM Datacap product report

Also Known As

OnBase

Datacap

Learn More

Hyland

IBM

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Buyer's Guide

Business Process Management (BPM)

November 2024

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