Hyland OnBase vs OpenText 360 for SharePoint comparison

Hyland and OpenText are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while OpenText is ranked #27 with an average rating of 8.5. Hyland holds a 0.3% mindshare in BPM, compared to OpenText’s 0.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

OpenText 360 for SharePoint

Read 15 OpenText 360 for SharePoint reviews

533 Views
361 Comparison Views

100% willing to recommend

Hyland OnBase

OpenText 360 for SharePoint

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and Hyland OnBase are competing in the enterprise content management solutions space. Hyland OnBase seems to have the upper hand due to its superior features and robust automation capabilities, making it a preferred choice despite higher costs.

Features: OpenText 360 for SharePoint offers versatile SharePoint integration, enhanced document handling, and collaboration tools. Hyland OnBase provides robust automation, extensive workflow management, and comprehensive compliance features.

Room for Improvement: OpenText 360 for SharePoint could enhance its automation capabilities, strengthen workflow options, and improve compliance features. Hyland OnBase could offer more flexible pricing options, streamline its deployment process further, and enhance user interface intuitiveness for broader user adoption.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides seamless integration within SharePoint, enhancing quick adoption with streamlined deployment options. Hyland OnBase is recognized for comprehensive deployment options across various environments, supported by detailed implementation guidance and attentive support. Its deployment model is more versatile with outstanding customer service.

Pricing and ROI: OpenText 360 for SharePoint has a competitive pricing structure focusing on value delivery in SharePoint-centric environments, offering a solid ROI. Hyland OnBase requires a higher initial investment but justifies the cost through superior features and high long-term ROI, particularly for organizations needing complex document management and workflow solutions.

To learn more, read our detailed Hyland OnBase vs. OpenText 360 for SharePoint Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. OpenText 360 for SharePoint

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

27th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution's most valuable features are integration and flexibility."

"I like the cloud and its integrability."

"Its most valuable aspect is its flexibility"

"The solution is very developed and we are not taking full advantage of its functionalities."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The product's initial setup phase is not difficult."

More Hyland OnBase pros

"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."

"The collaborative environment for long-term archival or record management is great."

"OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices."

"OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers."

"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."

"We have manual processes, so the workflow enables us to automate a number of these processes."

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."

More OpenText 360 for SharePoint pros

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."

"The user interface could definitely be improved."

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

"OpenText 360 is generally stable, though there are sometimes issues with document size or format."

"They need to come with more out of the box solutions, rather than depending on customers to develop them."

"The platform's workflows could be more intuitive and easier to use."

"The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API request calls instead of direct connectors, which could be improved."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"OnBase is reasonably priced."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"On-premises version is expensive"

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"It has a reasonable price."

"The solution has a very complex pricing model."

"Pricing is a part of the enterprise agreement that we have."

"SharePoint uses a subscription model."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

23%

Government

11%

Legal Firm

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Pricing is very affordable as it is part of the Office 365 ( /products/office-365-reviews ) suite, costing around five dollars per user. I am satisfied with the pricing.

See all answers

What needs improvement with OpenText 360 for SharePoint?

The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText 360 for SharePoint

March 2025

Download OpenText 360 for SharePoint product report

Also Known As

OnBase

Process 360, Global 360, OpenText Process 360

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

Hyland OnBase vs. OpenText 360 for SharePoint

April 2025

Free Report: Hyland OnBase vs. OpenText 360 for SharePoint

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