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Hyland OnBase vs SAP Signavio Process Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
No sentiment score available
SAP Signavio's support is praised for efficiency and responsiveness, though some suggest improved guidance post-SAP acquisition.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
 

Room For Improvement

Sentiment score
4.6
Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
Sentiment score
4.3
SAP Signavio needs UI improvements, better ERP integration, enhanced features, flexibility, and addresses pricing, scalability for small businesses.
The application could potentially be more open-source, allowing integration with more solutions.
 

Scalability Issues

Sentiment score
8.5
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
Sentiment score
7.4
SAP Signavio Process Manager is scalable and flexible, supporting seamless onboarding and expansion, maintaining stability and efficiency for enterprises.
 

Setup Cost

No sentiment score available
Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
Sentiment score
3.9
SAP Signavio Process Manager's pricing is deemed cost-effective by some, but expensive yet industry-aligned by others for large enterprises.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
 

Stability Issues

Sentiment score
8.5
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
Sentiment score
8.4
Users rate SAP Signavio Process Manager highly for stability, with minimal disruptions, swiftly resolved by effective support and updates.
Hyland OnBase was a stable solution that worked effectively for us.
 

Valuable Features

Sentiment score
7.2
Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
Sentiment score
7.7
SAP Signavio Process Manager excels in integration, ease of use, collaboration, process visualization, and seamless web-based organizational adoption.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
16th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (6th), Low-Code Development Platforms (14th)
SAP Signavio Process Manager
Ranking in Business Process Management (BPM)
9th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
59
Ranking in other categories
Business Process Design (6th)
 

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of SAP Signavio Process Manager is 7.4%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
Cirvesh-Daga - PeerSpot reviewer
Good visual representation for modelling and business process mapping but room for improvement in reporting functionalities
There is room for improvement in analytics. People don't realize it, but the world has changed in the last six to eight months. Customers want to see AI like ChatGPT and ML capabilities in all aspects of business processes and reporting. That would be my recommendation for any OEM in this value chain. Reporting could definitely be improved. I would like to see new features in analytics. I like that they analyze the process and give it to me visually, but I'd like the option to use DPMM instead of just DPC. I'd also like the option to have the process map laid out top to bottom instead of horizontally. Especially a choice between DPMN and EPC as a format. Because there are some people who are very comfortable with the EPC notation. The process is very clearly event-driven. There's an event, there's an action. It's very simple to understand. BPMN, which is the most popular business process notation, generally tends to have multiple frames. Actually, in multiple swimlanes rather. And those frames could each represent a particular kind of entity. Maybe it's an action, maybe it's an actor, maybe it's an event. So there are two different ways of notation. I just like Signavio to give us the ability to choose that notation. Because some companies use BPMN and some use the EPC. And then, if the minute you make that change, I'd like them to give us the flexibility of having an already plotted or vertically plotted option. Moreover, I would like to see improvement in the visual part. It's the piece that needs improvement. Currently, you can plot the diagram horizontally or vertically. However, I'd like the option to change the way the diagram is created, like switching between different notations.
report
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Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
10%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
The solution costs around $5,000 per month. It is very relative.
What needs improvement with Hyland OnBase?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What do you like most about Signavio Process Manager?
The visual representation is extremely powerful and easy to use in process modeling and analysis. I can show it to someone who doesn't know business process mapping, and they still understand bec...
What is your experience regarding pricing and costs for Signavio Process Manager?
Due to its SaaS nature, it is slightly challenging as a BPM tool. The pricing could be reduced further. I don't have the exact figures, but I believe it can be lowered because it's cloud-based.
 

Also Known As

OnBase
Signavio Process Editor
 

Learn More

Video not available
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten
Find out what your peers are saying about Hyland OnBase vs. SAP Signavio Process Manager and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.