IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM Business Automation Workflow vs. Newgen OmniFlow

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Newgen OmniFlow

Ranking in Business Process Management (BPM)

36th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboards are helpful because you can display reports directly on your screen."

"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."

"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

"It's a flexible solution."

"The solution reduces the time to the resolution which is essential for businesses."

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"It is the only product that includes capture content management and a process suite, as well as rules in RPA."

More IBM Business Automation Workflow pros

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"The most valuable feature is the flexibility in using it."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

Cons

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"The development UI is sometimes a little slow."

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

More IBM Business Automation Workflow cons

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"I would like to see more automated analytics built into the solution."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"The development teams should be more agile and they need to have more team members."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"Improvement is needed in supporting the partner ecosystem."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"In terms of stability, like every product it has its issues."

Pricing and Cost Advice

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"Our license is on a three-year term."

"The product is expensive."

"Licensing varies by use-case."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"While it can be quite costly, it offers significant benefits for users."

More IBM Business Automation Workflow pricing and cost advice

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"The price of Newgen OmniFlow is priced reasonably."

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Top Industries

By visitors reading reviews

Financial Services Firm

33%

Computer Software Company

Government

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

16%

Government

12%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

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Comparisons

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Pega Platform vs IBM Business Automation Workflow

Compared 6% of the time

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Camunda vs Newgen OmniFlow

Compared 36% of the time

IBM BPM vs Newgen OmniFlow

Compared 24% of the time

Appian vs Newgen OmniFlow

Compared 16% of the time

Nintex Process Platform vs Newgen OmniFlow

Compared 13% of the time

Bonita vs Newgen OmniFlow

Compared 12% of the time

More Newgen OmniFlow Competitors

Product Reports

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

Newgen OmniFlow

Download Newgen OmniFlow product report

Also Known As

Business Automation Workflow

OmniFlow

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Rak Bank, Bank Dhofar

IBM Business Automation Workflow vs. Newgen OmniFlow