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IBM MaaS360 vs JumpCloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.8
Iboss customer service is praised for responsiveness, knowledge, efficiency, excellent support, proactive problem-solving, and dedicated account management.
Sentiment score
4.0
IBM MaaS360's customer service is praised, but technical support reviews are mixed, citing response time and solution adequacy issues.
No sentiment score available
JumpCloud's service is highly praised for timely, effective support with professionalism, especially commendable even under free-tier plans.
 

Room For Improvement

Sentiment score
4.8
IBoss users seek improved reporting, security features, cloud integration, higher network capacity, intuitive configurations, and more efficient customer support.
Sentiment score
3.9
IBM MaaS360 requires enhancements in UI, reporting, support, device management, security, and feature integration to match competitors.
Sentiment score
6.3
JumpCloud users want better CPU, RAM, and disk alerts, enhanced MDM, Microsoft 365 integration, VPN support, and compliance options.
 

Scalability Issues

Sentiment score
8.2
iBoss provides scalable solutions for seamless bandwidth adjustment, supporting global expansion and efficient management of significant user loads.
Sentiment score
8.5
IBM MaaS360 is praised for its scalability, effectively supporting both small and large organizations, despite some cost concerns for smaller businesses.
Sentiment score
8.5
JumpCloud is ideal for organizations of all sizes, offering seamless scaling from small businesses to large enterprises.
We have flexibility with our primary and backup nodes if there's a large amount of web traffic.
 

Setup Cost

Sentiment score
6.4
Iboss offers competitive, transparent pricing with a per-user model, simplifying cost forecasting and enhancing budget predictability for enterprises.
Sentiment score
6.8
IBM MaaS360 is cost-effective for some users, yet pricing pressure and mixed reviews highlight concerns over affordability and value.
Sentiment score
8.1
JumpCloud pricing ranges from $2 to $25 per user monthly, with discounts for annual payments and various tier options.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
 

Stability Issues

Sentiment score
8.2
iboss is highly stable with minimal issues; cloud transition improves performance, earning high stability ratings from users.
Sentiment score
8.5
IBM MaaS360 is praised for stability and performance, though a few users experience minor issues like passcode delays and battery drain.
Sentiment score
8.5
JumpCloud is praised for stability, ease of maintenance, zero-trust security, responsive support, and reliable disaster recovery despite minor outages.
 

Valuable Features

Sentiment score
7.7
Iboss provides scalable cloud security with advanced features like content filtering, SSL inspection, and seamless integration, enhancing user protection.
Sentiment score
8.5
IBM MaaS360 offers efficient, secure device management with comprehensive tracking, BYOD support, user-friendly interface, scalability, and cost-effectiveness.
Sentiment score
9.1
JumpCloud offers centralized device and user management, strong security, easy remote setup, and extensive integration with popular applications.
The solution's mental health function can detect if someone needs help.
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Secure Web Gateways (SWG) (13th), Internet Security (4th), Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), ZTNA as a Service (13th), Secure Access Service Edge (SASE) (10th)
IBM MaaS360
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
35
Ranking in other categories
Enterprise Mobility Management (EMM) (10th), Unified Endpoint Management (UEM) (7th)
JumpCloud
Average Rating
8.6
Reviews Sentiment
8.0
Number of Reviews
16
Ranking in other categories
Single Sign-On (SSO) (8th), Identity Management (IM) (8th), Enterprise Password Managers (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), ZTNA as a Service (10th), Active Directory Bridge (2nd), Cyber Asset Attack Surface Management (CAASM) (2nd)
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
Bijay Kumar Swain - PeerSpot reviewer
Ability to segregate data, well-suited for medium enterprises and installation is quick
We have some challenges. If we look at the challenges we face in the market, there are a few products like Sophos, where there are features of MaaS360, and the IBM EDR product, ReaQta. So, there are features from both ReaQta and MaaS360 available in Sophos, as well as a few other products, which we have challenges in replacing. MaaS360 definitely caters to a few of the requirements, but when someone is going for a solution, all the features are not available in MaaS360. It is like a combo, MaaS360, and IBM ReaQta, that is, EDR, ReaQta. Both of them, together as a combo plan, actually offer a very good proposition in terms of market competitors. There are a few products like Sophos and another product which have features from both endpoint detection and response and mobile device management. Because we have two different products with those features, we face challenges in proposing a particular product for the client. It is like a marketing challenge. The way other competitor products are available in the market. So it is better to have a different positive team, but, again, to remain in competition and have better scalability. So, IBM needs to integrate a few features that the competitors have in their products. No doubt, this is a different product, MaaS360. We call it MDM. We call it endpoint mobile device management. Then we call it different names that MaaS360 falls into. But when we are talking about competitor products, to remain in the competition, you need to have features that others provide. IBM surely has those features in other products, but not in MaaS360. The only challenge was replacing already existing competitor products with MaaS360. So, that’s the only area where we struggle because they always come with those requirements that they are already getting in the competitor’s product, which is not available in IBM’s MaaS360. So this product lacks some features, like Unified Endpoint Management.
Richard Hickson - PeerSpot reviewer
A rock-solid product with fantastic device management and single sign-on capabilities
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Computer Software Company
13%
Government
10%
Manufacturing Company
9%
Financial Services Firm
7%
Computer Software Company
17%
Comms Service Provider
8%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What do you like most about IBM MaaS360?
We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the ope...
What is your experience regarding pricing and costs for IBM MaaS360?
IBM products are a little pricey, so it’s expensive. I would rate the pricing and licensing model a seven out of ten,...
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...
What needs improvement with JumpCloud?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...
 

Comparisons

 

Also Known As

iBoss Cloud Platform
Fiberlink MaaS360, MaaS360
Resmo
 

Learn More

 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Bancroft, Garuda Indonesia
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about IBM MaaS360 vs. JumpCloud and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.