IBM MaaS360 vs JumpCloud comparison

IBM and JumpCloud are both solutions in the Enterprise Mobility Management (EMM) category. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of JumpCloud users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM MaaS360 and JumpCloud based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM MaaS360 vs. JumpCloud Report (Updated: July 2024).

Buyer's Guide

IBM MaaS360 vs. JumpCloud

July 2024

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Categories and Ranking

Microsoft Intune

Featured Reviews

Reviewer8418

Sr. Microsoft Solution Architect at a tech services company with 1,001-5,000 employees

Nov 25, 2018

It helps restrict certain access to mobile devices. But, it is Samsung knox centric.

Most of the customers expect that most of the policies will be there for Android, to implement the policies. Unfortunately, most of the policies that I found are for Samsung knox devices, that is specific to a device or specific to a vendor. That's why most of the customers have a hard time with Intunes, because most of the policies they see is for Samsung knox. They want Intunes to support Android devices. If it is supported by other Android devices, then it's very complicated because if you want it implemented, you have to use some custom equipment. There are a very limited number of policies that are applied, and all generate other devices like Samsung knox devices. Most of the customers in the business do not use Intune because it doesn't support that much policy for Android. Here in Pakistan, most of the end users are using Android devices. Windows is out of the question. They don't use Microsoft mobile phones. Most of the popular devices are iOS, and the ultimate users are Androids. I think 80% of the users are using Android devices here and less than 20% are using iOS devices. So, the customer is expecting to apply policy on Android devices and it's not generated specific to a vendor like Samsung knox, so they don't buy it, and they don't consider it.

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reviewer1301040

Assistant til konsernregnskapssjef & IT integrasjonsansvarlig at a energy/utilities company with 51-200 employees

Jan 17, 2022

It forces people to secure their phones in order to access email

In this scenario, we only used MaaS for telephones, not computers. We used the MaaS360 IBM mobile management tool to protect email accounts on phones, ensuring they were compliant. MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their…

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reviewer2089773

IT Engineer at a non-profit with 501-1,000 employees

Feb 1, 2023

Offers great system access and easy scripting

There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment. We have ephemeral environments, so systems will come up and down and up and down and auto-scale. For each of those systems, the JumpCloud agent gets installed in the system and it gets registered to groups. We found that the systems would not get auto-removed, and so the agent would try to check in or the UI would show that the agent was not responding. We had to create a script to remove these systems from our environment, and that became a bit of a pain for us. I do not know if integration with AWS CloudTrail or something like that can help to know when a system is terminated or the lifecycle of that system, that would be pretty helpful to improve this process. We had to write our own script and sometimes that would not work. There are two versions of the APIs. I have also seen some methods that were lacking in the API versus raw REST cURL requests. I have not double-checked this. I just went towards a path of not trusting the API at some point because it just was not consistent with what was in the raw cURL request. In that case, it was the user auditing and things like that which was getting the expected output back. Lastly, for systems, user IDs are created on Linux systems. I don't know if this has changed, but at one point, we were running into a collision. A Linux system will assign a value to a user ID. For example, if 1000 is the user ID, JumpCloud will also assign a user ID. You can fix that number and it will increment based on a certain value, but we found that we have internal systems as well that will create users. In some cases, we would have user ID conflicts on the system and in JumpCloud. We have received prompts from JumpCloud that says, "Hey, there's a conflict and this user's using this ID number." That was for some of the use cases where we had to run scripts on the system. I would have to reassign the user ID and run the script to have consistent user IDs for that user across the board. Otherwise, the user would get added as the next user on the system. There was a little bit of complexity there and a little bit of pain. These are the improvements I would like to see in the tool. I have heard that JumpCloud has made a lot of changes and I would like to see them. If it is not there now, it can generate an easy-to-use report for an audit and give me the relationships between user groups and systems. I am not sure if that exists. These were not there the last time I had run an audit on systems. From my understanding of the solution, OpenID Connect is not supported, but it would be cool to see that feature involved in the service. There has been a shift away from JumpCloud which is not because of technical reasons. The shift has been mainly because of the cost and compliance issues. I do not believe that they have FedRAMP compliance. It is a requirement for the organization to maintain FedRAMP compliance. The vendor's due diligence is an important aspect. Our vendors have to meet or we try to have them meet the same bar that we have for compliance. The shift is occurring not because of technical reasons but more on the basis of what services are offered. It would be nice to see JumpCloud as a FedRAMP or NIST 800-53 certified product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to switch between Affinity and non-Affinity enrollment is great."

"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"

"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."

"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."

"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."

"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."

"It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

More Microsoft Intune pros

"It can change policies based on geolocation or schedules."

"All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product."

"It is a stable solution that functions twenty-four hours and seven days a week."

"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."

"The most valuable features are mobile device management and security (which allows you to quarantine infected devices)."

"My customers value the ability to control all their devices from a central point in IBM MaaS360."

"One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."

"Remote enablement feature and access to internal resources on the VPN."

More IBM MaaS360 pros

"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."

"After deploying to the cloud, we had remote device management on all of our corporate laptops."

"Ability to integrate all applications."

"The usual authentication and authorization, which were all controlled into one portal, are very convenient."

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

"The product enables device management."

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."

"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."

More JumpCloud pros

Cons

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"I would like some integration with the Microsoft reporting platform Power BI."

"There is room for improvement in integration and security as well."

"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"Technical support is not that great."

"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

More Microsoft Intune cons

"Its integration with Microsoft Teams could be better."

"IBM MaaS360 needs to have stronger points when it comes to the area of BYOD."

"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."

"Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."

"User interface is basic and not very intuitive."

"The look needs to be updated and it could be simpler to use."

"We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment."

"An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS."

More IBM MaaS360 cons

"The product needs to create its own self-service feature which has been requested by all the admins in the community."

"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."

"Support is not good enough."

"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."

"I would like to see some support for printers, especially network printers, through the application."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"Lacks the ability to have various VPN applications."

More JumpCloud cons

Pricing and Cost Advice

"It is not expensive."

"It's reasonable. They're not giving it away, but it's reasonable."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"We use Defender ATP and E5 licenses."

"Every customer used to purchase licenses based on their needs."

"The pricing is competitive, but it is not cheap."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"Its price is quite okay. I wish they provide certain additional features with the same license."

More Microsoft Intune pricing and cost advice

"It requires zero investment in infrastructure since it is 100% cloud."

"There are other solutions cheaper than IBM MaaS360, such as Microsoft Intune."

"I rate IBM MaaS360's pricing a six out of ten."

"The solution is cost-effective."

"Fees are monthly and it's approximately $8 per user."

"MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products."

"Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service."

"I rate IBM MaaS360’s pricing a six out of ten."

More IBM MaaS360 pricing and cost advice

"The cost was around $5 per user per month."

"JumpCloud's monthly license costs around $25 for the complete solution."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"The solution is pretty expensive."

More JumpCloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Mobility Management (EMM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

25%

Computer Software Company

12%

Financial Services Firm

Government

Computer Software Company

12%

Government

10%

Manufacturing Company

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

Microsoft Intune vs IBM MaaS360 - which to choose?

Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...

See all answers

What do you like most about IBM MaaS360?

We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the ope...

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What is your experience regarding pricing and costs for IBM MaaS360?

IBM MaaS360 is cheaper compared to other alternatives. Others are at least three to six times costlier.

See all answers

What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...

See all answers

What needs improvement with JumpCloud?

We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 17% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 9% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

AWS Systems Manager vs Microsoft Intune

Compared 3% of the time

More Microsoft Intune Competitors

SOTI MobiControl vs IBM MaaS360

Compared 10% of the time

Workspace ONE UEM vs IBM MaaS360

Compared 8% of the time

Jamf Pro vs IBM MaaS360

Compared 6% of the time

IBM MobileFirst vs IBM MaaS360

Compared 3% of the time

Check Point Harmony Mobile vs IBM MaaS360

Compared 1% of the time

More IBM MaaS360 Competitors

Google Cloud Identity vs JumpCloud

Compared 17% of the time

Microsoft Entra ID vs JumpCloud

Compared 16% of the time

Scalefusion vs JumpCloud

Compared 9% of the time

Cisco Duo vs JumpCloud

Compared 4% of the time

Okta Workforce Identity vs JumpCloud

Compared 3% of the time

More JumpCloud Competitors

Product Reports

Buyer's Guide

Microsoft Intune

August 2024

Download Microsoft Intune product report

Buyer's Guide

IBM MaaS360

August 2024

Download IBM MaaS360 product report

Buyer's Guide

JumpCloud

August 2024

Download JumpCloud product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Fiberlink MaaS360, MaaS360

No data available

Learn More

Microsoft

IBM

JumpCloud

Overview

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

IBM MaaS360 is an EMM solution that allows you to configure devices for enterprise access and protect corporate data on smartphones and tablets – all from a single screen. As a robust integrated cloud platform, MaaS360 simplifies mobile device management (MDM) with visibility, rapid deployment, and control that spans across apps, mobile devices, and data. It also secures apps, laptops, smartphones, tablets, wearables, desktops, the Internet of Things (IoT) devices, and data so you can rapidly scale your remote workforce and bring your own device (BYOD) initiatives.

IBM MaaS360 can help you build a zero-trust strategy with modern device management. Deployment is so fast that in just a few clicks, IT admins can start enrolling devices and quickly manage the entire mobile device lifecycle. They can do everything from enrollment to enterprise integration, support, configuration and management, monitoring and security, analytics, and reporting.

IBM MaaS360 Features

IBM MaaS360 has many valuable key features. Some of the most useful ones include:

Workforce management: Manage and secure any remote workforce in minutes with rapid deployment.
Information security: Support a safer way to access, create, sync, and edit all business documents on mobile devices.
Manage security risks: Provide users with seamless data access while remotely managing threats.
Secure access: Grant secure access to company resources from any mobile device, without a VPN.
Identity management and security: Integrate seamless identity and access management with United Endpoint Management.

IBM MaaS360 Benefits

There are many benefits to implementing IBM MaaS360. Some of the biggest advantages the solution offers include:

Provision, manage, and protect your devices from a single console.
Configure email, contacts, calendar, Wi-Fi, and VPN profiles over-the-air to quickly onboard users.
Experience launch day support for the latest mobile operating system releases for iOS, Android, and Windows.
Set and enforce security policies with automated compliance actions like requiring a device passcode and blocking a compromised device.
Use robust dashboards and reporting to manage both personal and corporate devices.

Increases security and compliance enforcement.
Easily integrates with your existing infrastructure.
Reduces cost of supporting mobile assets.
Enhances application and performance management.
Contains powerful management and security to address the entire mobility lifecycle.
Helps ensure better business continuity.
Increases productivity and employee satisfaction.
Simple and fast, with an exceptional customer experience.

Reviews from Real Users

MaaS360 stands out among its competitors for a number of reasons. Some of these include its mobile device and laptop management, robust security, and complete sync with Active Directory. PeerSpot users take note of the advantages of these features in their reviews:

Claudia G., a Cybersecurity Consultant at Telefónica, mentions, “My customers value the ability to control all their devices from a central point in IBM MaaS360. I rate IBM MaaS360 a nine out of ten.”

Okoro A.., a CEO at a ITANDT Solutions Limited notes, “The most valuable features are mobile device management and security (which allows you to quarantine infected devices).”

JumpCloud is a comprehensive cloud-based directory platform that provides secure and centralized user management for organizations. It offers a wide range of features including user authentication, single sign-on, device management, and multi-factor authentication.

With JumpCloud, businesses can easily manage user access to various applications, systems, and networks, ensuring enhanced security and productivity. The platform supports a variety of operating systems and integrates seamlessly with popular productivity tools.

JumpCloud also offers a robust API, enabling organizations to automate user management processes and integrate with other systems. Overall, JumpCloud simplifies user management, enhances security, and improves productivity for businesses of all sizes.

Sample Customers

Mitchells and Buzzers, Callaway

Bancroft, Garuda Indonesia

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Buyer's Guide

IBM MaaS360 vs. JumpCloud

July 2024

Free Report: IBM MaaS360 vs. JumpCloud

Find out what your peers are saying about IBM MaaS360 vs. JumpCloud and other solutions. Updated: July 2024.

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