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IBM Robotic Process Automation (RPA) vs NICE Robotic Automation comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Organizations achieve significant ROI in three months using Fortra's Automate through labor savings, productivity boosts, and efficiency enhancements.
Sentiment score
8.3
IBM RPA offers 20-30% ROI, short payback period, cost-effectiveness, automates tasks, and enhances client satisfaction and financial benefits.
Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Chief Technology Officer at DOB Systems LLC
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
System Administrator
On a scale from one to ten, I would rate the ROI as nine.
Project Manager - DevOps Engineer at ACC
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
Business Solutions Manager at valleysoft
 

Customer Service

Sentiment score
7.5
Fortra's Automate support is responsive and knowledgeable, though improvements in user interface and navigation are suggested.
Sentiment score
6.6
IBM RPA offers reliable customer service, though some users seek better educational resources and more experienced level-one support.
Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
They don't always understand the processes I'm trying to implement.
Senior Data Analyst at a financial services firm with 1-10 employees
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
Software Engineer at Cateina Technologies
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Account Director at a tech services company with 11-50 employees
They need to improve their support by having more experienced level one support.
Business Solutions Manager at valleysoft
 

Scalability Issues

Sentiment score
7.2
Fortra's Automate is scalable, flexible, cost-effective for SMBs, with high availability, failover support, but limited to Windows.
Sentiment score
7.6
IBM RPA is highly scalable, appreciated for its cloud flexibility, aided by Kubernetes, microservices, and AI expansion efforts.
Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
The scalability of Automate also scores a ten out of ten.
IT Project Manager at Labo des histoires
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
Software Engineer at Cateina Technologies
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Account Director at a tech services company with 11-50 employees
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
Business Solutions Manager at valleysoft
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
executive procurement technology at a insurance company with 11-50 employees
 

Stability Issues

Sentiment score
7.2
Fortra's Automate is reliable, resource-heavy, stable, and support-assisted, with infrequent issues, particularly on large files or tasks.
Sentiment score
6.9
IBM RPA is generally stable, with improved version 11, but some users report minor issues and memory concerns.
Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
The stability of the solution is a ten out of ten.
IT Project Manager at Labo des histoires
For stability on a scale from one to ten, I would give it a solid nine.
Cloud Engineer - ll at a tech vendor with 11-50 employees
It has very robust features, and it is not prone to instability.
Account Director at a tech services company with 11-50 employees
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
executive procurement technology at a insurance company with 11-50 employees
 

Room For Improvement

Fortra's Automate struggles with an outdated interface, limited integrations, high pricing, and lacks robust features and community support.
IBM RPA needs stronger AI, better integrations, user-friendly features, and improved support to address user challenges and requests.
NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
DevOps Engineer at Teksphere Global Services Limited
My major recommendation would be for easier upgrade paths between major versions.
Project Manager - DevOps Engineer at ACC
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Cloud Engineer - ll at a tech vendor with 11-50 employees
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Business Solutions Manager at valleysoft
 

Setup Cost

Fortra's Automate offers budget-friendly pricing per bot, cheaper than competitors, with options for single or unlimited use.
IBM RPA pricing is often high with annual licensing, but it offers flexibility, bundling, and a free trial.
NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
Competitors are often more expensive than Automate.
Account Director at a tech services company with 11-50 employees
It offered what we wanted at a good, competitive price.
Senior Data Analyst at a financial services firm with 1-10 employees
It does a lot but also costs a lot.
Chief Technology Officer at DOB Systems LLC
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
executive procurement technology at a insurance company with 11-50 employees
 

Valuable Features

Fortra's Automate provides an intuitive, flexible platform with low-code automation and seamless integration, boosting productivity across various industries.
IBM Robotic Process Automation boosts efficiency and productivity with user-friendly automation, integration, and advanced analytics features.
NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Account Director at a tech services company with 11-50 employees
In my opinion, the best feature Automate offers is the scheduling.
DevOps Engineer at Teksphere Global Services Limited
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
IT Project Manager at Labo des histoires
We haven't encountered any errors in the last four years, which speaks to its reliability.
executive procurement technology at a insurance company with 11-50 employees
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
Business Solutions Manager at valleysoft
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
37
Ranking in other categories
Business Orchestration and Automation Technologies (5th)
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
10th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
34th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.7%, up from 1.3% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.0%, up from 1.7% compared to the previous year. The mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Fortra's Automate2.7%
IBM Robotic Process Automation (RPA)3.0%
NICE Robotic Automation1.0%
Other93.3%
Robotic Process Automation (RPA)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
IT Project Manager at Labo des histoires
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
MA
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
8%
Performing Arts
6%
Computer Software Company
18%
Financial Services Firm
12%
Insurance Company
8%
Comms Service Provider
5%
Manufacturing Company
14%
Financial Services Firm
14%
Computer Software Company
11%
Recreational Facilities/Services Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I have used it mainly for internal process automation, including file transfer, data extraction, and scheduling jobs.
What is your experience regarding pricing and costs for Fortra Automate?
Regarding the pricing of Fortra's Automate, I think it is neither expensive nor inexpensive. From what I have seen, i...
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...
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Also Known As

HelpSystems Automate, Automate
IBM RPA
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
The Hanover Insurance Group
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation and other solutions. Updated: December 2025.
879,899 professionals have used our research since 2012.