IBM Robotic Process Automation (RPA) vs NICE Robotic Automation comparison

IBM and NICE are both solutions in the Robotic Process Automation (RPA) category. IBM is ranked #8 with an average rating of 7.8, while NICE is ranked #23 with an average rating of 7.5. IBM holds a 2.0% mindshare in RPA, compared to NICE’s 0.6% mindshare. Additionally, 87% of IBM users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

IBM Robotic Process Automat...

Read 23 IBM Robotic Process Automation (RPA) reviews

2,620 Views
1,930 Comparison Views

87% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

876 Views
516 Comparison Views

62% willing to recommend

IBM Robotic Process Automat...

NICE Robotic Automation

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Executive Summary

We performed a comparison between IBM Robotic Process Automation (RPA) and NICE Robotic Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation Report (Updated: October 2024).

Buyer's Guide

IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation

October 2024

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Helped 816,636 peers since 2012

Categories and Ranking

IBM Robotic Process Automat...

Ranking in Robotic Process Automation (RPA)

8th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of IBM Robotic Process Automation (RPA) is 2.0%, down from 2.6% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

User-friendly interface and good stability

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

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Harish G V

Senior RPA Developer at TriNet Group

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."

"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."

"The quality is great! It's very strong and has a very strong platform."

"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."

"The initial setup is straightforward."

"If you have a business process, and once you have automated that process, you have a readily available workflow in place."

"The feature I found most valuable is the TCO."

"The initial setup is very easy."

More IBM Robotic Process Automation (RPA) pros

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"The deployment of NICE Robotic Automation is easy."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"Provides good automation features."

Cons

"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."

"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."

"Stability could be better."

"The product's document readers must be improved to capture the data well."

"The product must be promoted more."

"We would like more focus on understanding AI and how it can be used to manage exception handling."

"Needs better integration with artificial intelligence or with machine-learning."

"The users should be allowed to create folders in Control Center."

More IBM Robotic Process Automation (RPA) cons

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"There is a need for NICE robotics to be more user-friendly."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There are a few areas for improvement in the installation phase"

Pricing and Cost Advice

"IBM RPA is cheaper than other tools."

"The product is reasonably priced compared to other tools."

"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

"The pricing is reasonable for this solution."

"The pricing is reasonable."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

"The product has a yearly licensing fee."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

More IBM Robotic Process Automation (RPA) pricing and cost advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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816,636 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

15%

Educational Organization

10%

Government

Computer Software Company

20%

Financial Services Firm

15%

Educational Organization

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Robotic Process Automation (RPA)?

Integrating the tool with SAP, EBS, or other ERPs is easy.

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What needs improvement with IBM Robotic Process Automation (RPA)?

The product must be promoted more. There are no promotions.

See all answers

What is your primary use case for IBM Robotic Process Automation (RPA)?

We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.

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What do you like most about NICE Robotic Automation?

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...

See all answers

What is your experience regarding pricing and costs for NICE Robotic Automation?

In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...

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What needs improvement with NICE Robotic Automation?

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...

See all answers

Comparisons

Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

Compared 34% of the time

UiPath vs IBM Robotic Process Automation (RPA)

Compared 29% of the time

Automation Anywhere vs IBM Robotic Process Automation (RPA)

Compared 25% of the time

Blue Prism vs IBM Robotic Process Automation (RPA)

Compared 12% of the time

More IBM Robotic Process Automation (RPA) Competitors

UiPath vs NICE Robotic Automation

Compared 59% of the time

Blue Prism vs NICE Robotic Automation

Compared 25% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 16% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

IBM Robotic Process Automation (RPA)

November 2024

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Buyer's Guide

NICE Robotic Automation

November 2024

Download NICE Robotic Automation product report

Also Known As

IBM RPA

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NICE

Overview

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Sample Customers

The Hanover Insurance Group

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation

October 2024

Free Report: IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation

Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. NICE Robotic Automation and other solutions. Updated: October 2024.

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