NICE Robotic Automation and IBM Robotic Process Automation are competing products in the RPA market. NICE is more cost-effective with satisfactory support, while IBM is preferred for its comprehensive features, attracting users who prioritize functionality over cost.
Features: NICE Robotic Automation offers seamless integration, intuitive process design tools, and strong screen connectivity. IBM RPA boasts advanced analytics, AI capabilities, and strong integration with hybrid clouds.
Room for Improvement: NICE could enhance its built-in features and programming requirements. IBM might look into simplifying its setup process and improving cost accessibility for smaller enterprises.
Ease of Deployment and Customer Service: NICE provides a straightforward deployment model with reliable support for quick implementation. IBM offers strong technical assistance and extensive resources, requiring more setup time due to feature depth.
Pricing and ROI: NICE Robotic Automation is favorably priced with a focus on quick ROI, appealing to budget-conscious organizations. IBM RPA, although costlier initially, promises significant long-term ROI through its expansive capabilities.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They need to improve their support by having more experienced level one support.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
| Product | Market Share (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 3.0% |
| NICE Robotic Automation | 1.0% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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