IBM SevOne Network Performance Management (NPM) and ServiceNow Discovery compete in network performance monitoring and IT service management. ServiceNow Discovery is considered superior due to its comprehensive features, although IBM SevOne NPM excels in pricing and customer support based on user reviews.
Features: IBM SevOne NPM is recognized for its robust network monitoring capabilities, detailed performance analytics, and competitive pricing. ServiceNow Discovery is noted for its extensive integration abilities, automated asset discovery, and broad feature set.
Room for Improvement: Users suggest IBM SevOne NPM needs enhancements in visualization tools, easier configuration processes, and improved scalability options. ServiceNow Discovery users call for better scalability options, improved data accuracy, and more intuitive user interface.
Ease of Deployment and Customer Service: IBM SevOne NPM is praised for its straightforward deployment and effective customer support. ServiceNow Discovery faces criticism for its complex setup, though it benefits from responsive customer service.
Pricing and ROI: IBM SevOne NPM is recognized for its competitive pricing and good return on investment. ServiceNow Discovery, though more expensive, is considered worth the investment due to its broad feature set.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
It is suitable for small, medium, and enterprise-level companies.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Improvements could include implementing chatbots to simplify ticket creation.
ServiceNow is considered more expensive compared to other products.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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