IBM SevOne Network Performance Management (NPM) vs ServiceNow Discovery comparison

IBM and ServiceNow are both solutions in the Server Monitoring category. IBM is ranked #19 with an average rating of 8.0, while ServiceNow is ranked #2 with an average rating of 8.4. IBM holds a 0.8% mindshare in SM, compared to ServiceNow’s 5.0% mindshare. Additionally, 95% of IBM users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

IBM SevOne Network Performa...

Read 53 IBM SevOne Network Performance Management (NPM) reviews

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247 Comparison Views

95% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

2,838 Views
1,402 Comparison Views

97% willing to recommend

IBM SevOne Network Performa...

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

IBM SevOne Network Performance Management (NPM) and ServiceNow Discovery compete in network performance monitoring and IT service management. ServiceNow Discovery is considered superior due to its comprehensive features, although IBM SevOne NPM excels in pricing and customer support based on user reviews.

Features: IBM SevOne NPM is recognized for its robust network monitoring capabilities, detailed performance analytics, and competitive pricing. ServiceNow Discovery is noted for its extensive integration abilities, automated asset discovery, and broad feature set.

Room for Improvement: Users suggest IBM SevOne NPM needs enhancements in visualization tools, easier configuration processes, and improved scalability options. ServiceNow Discovery users call for better scalability options, improved data accuracy, and more intuitive user interface.

Ease of Deployment and Customer Service: IBM SevOne NPM is praised for its straightforward deployment and effective customer support. ServiceNow Discovery faces criticism for its complex setup, though it benefits from responsive customer service.

Pricing and ROI: IBM SevOne NPM is recognized for its competitive pricing and good return on investment. ServiceNow Discovery, though more expensive, is considered worth the investment due to its broad feature set.

To learn more, read our detailed IBM SevOne Network Performance Management (NPM) vs. ServiceNow Discovery Report (Updated: January 2025).

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. ServiceNow Discovery

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SevOne Network Performa...

Ranking in Server Monitoring

19th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (39th), IT Infrastructure Monitoring (45th), Log Management (47th), Cloud Monitoring Software (27th)

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of February 2025, in the Server Monitoring category, the mindshare of IBM SevOne Network Performance Management (NPM) is 0.8%, down from 1.0% compared to the previous year. The mindshare of ServiceNow Discovery is 5.0%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Grzegorz Nowak

Solution Architect at Wingu

Improves infrastructure planning by helping us analyze network traffic

We use SevOne to collect and report on network flows SevOne improves infrastructure planning by helping us analyze network traffic. We can look at bandwidth for specific endpoints on the customer's network and analyze traffic to identify issues. For example, maybe some connectors are unavailable.…

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Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature as of late has been the API integration with ServiceNow."

"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."

"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."

"SevOne has rich API capabilities, giving us the flexibility to control what we collect and customize the collection, creation, and manipulation of now metrics as necessary."

"The out of the box reports and workflows are pretty good and they meet our requirements well."

"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."

"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."

"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."

More IBM SevOne Network Performance Management (NPM) pros

"It's a single system of record and it captures the relationships."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"The product provides great scalability features."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"Stability-wise, I feel it is a good product."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

More ServiceNow Discovery pros

Cons

"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."

"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"

"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."

"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."

"SevOne should work with the graphs legend functionality."

"With the administrative management of the appliance, if some object appears from SevOne because something changed in the network or whatever, then as an administrator you will not be aware. If you are using this object in a report, this object will disappear from the report and you will not be aware of it. So, if you have 1,000 reports, you cannot always check these reports everyday to see if objects are missing or information has disappeared. We don't have any information on alerts, saying that something is happening there and maybe we need to take action. If an object was replaced by another one, or if a link was replaced by another one, then the graph needs to be changed because it doesn't exist in the graph anymore. However, we don't have this information."

"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."

"Software upgrades can be tricky is not easy."

More IBM SevOne Network Performance Management (NPM) cons

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"I feel that credential-less discovery could be improved."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"Without improvement in the patters, applications can't be discovered"

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

More ServiceNow Discovery cons

Pricing and Cost Advice

"There are cheaper solutions available."

"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."

"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."

"Many tools price things based on the number of KPIs that you're collecting around a device. In many cases, there could be hundreds of metrics that you need to collect. SevOne provides device-level pricing. That gives us the flexibility to turn on, and expand on, the metrics that we're collecting around those devices, without taking a financial hit."

"A blocking point is the high upfront cost because it is challenging to get it accepted and the purchase approved."

"The tool is not expensive. We were able to negotiate with SevOne on pricing."

"It is inexpensive compared to other monitoring tools."

"Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance."

More IBM SevOne Network Performance Management (NPM) pricing and cost advice

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"The product is not cheap."

"It's on a yearly basis. We renew our contract for three years at a time."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"This is expensive, but it meets our needs."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

15%

Manufacturing Company

15%

Educational Organization

Computer Software Company

16%

Financial Services Firm

12%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SevOne Network Data Platform?

I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or...

See all answers

What is your experience regarding pricing and costs for SevOne Network Data Platform?

The tool is not expensive. We were able to negotiate with SevOne on pricing.

See all answers

What needs improvement with SevOne Network Data Platform?

SevOne could improve its flexibility because it isn't fully customizable and its out-of-the-box configuration doesn't cover all use cases.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

See all answers

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

See all answers

Comparisons

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NETSCOUT nGeniusONE vs IBM SevOne Network Performance Management (NPM)

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Splunk Enterprise Security vs IBM SevOne Network Performance Management (NPM)

Compared 7% of the time

Zabbix vs IBM SevOne Network Performance Management (NPM)

Compared 7% of the time

More IBM SevOne Network Performance Management (NPM) Competitors

Tanium vs ServiceNow Discovery

Compared 28% of the time

Lansweeper vs ServiceNow Discovery

Compared 21% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 10% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

IBM SevOne Network Performance Management (NPM)

February 2025

IBM SevOne Network Performance Management (NPM) report

Download IBM SevOne Network Performance Management (NPM) product report

Buyer's Guide

ServiceNow Discovery

January 2025

Download ServiceNow Discovery product report

Also Known As

SevOne

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Overview

The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.

Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.

For further information, please visit www.ibm.com/cloud/sevo...

IBM

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. ServiceNow Discovery

January 2025

Free Report: IBM SevOne Network Performance Management (NPM) vs. ServiceNow Discovery

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