IFS Cloud Platform vs Zoho Desk comparison

IFS and Zoho are both solutions in the Help Desk Software category. IFS is ranked #11 with an average rating of 7.8, while Zoho is ranked #7 with an average rating of 8.3. IFS holds a 1.7% mindshare in HDS, compared to Zoho’s 2.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

573 Views
371 Comparison Views

87% willing to recommend

Zoho Desk

Read 20 Zoho Desk reviews

1,365 Views
775 Comparison Views

90% willing to recommend

IFS Cloud Platform

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and Zoho Desk compete in the enterprise solutions category. IFS stands out with its complex pricing and robust warehouse features, catering to large enterprises. Zoho Desk, however, excels in its feature set with strong incident management, appealing to smaller businesses due to its cost-effectiveness.

Features: IFS Cloud supports complex pricing models, providing custom solutions and comprehensive ERP capabilities for warehouse management. It is also noted for its open architecture and ease of integration. Zoho Desk excels in incident management, user-friendly navigation, and offers customization, as well as comprehensive customer engagement tools.

Room for Improvement: IFS Cloud can improve its usability, workflow simplification, and reporting capabilities. Enhancements in AI and support features are also desired. Zoho Desk could benefit from expanding its IT service management integration and customization options. Improving stability, scalability, and user support remains crucial for Zoho Desk.

Ease of Deployment and Customer Service: IFS Cloud provides flexible hybrid and on-premises deployments with extensive documentation, but its response times need improvement. Zoho Desk's public cloud model allows straightforward integrations and responsive service, though technical support may vary by region.

Pricing and ROI: IFS Cloud is priced for large enterprises, with competitive licensing and room for negotiation, offering a favorable ROI over time despite high initial costs. Zoho Desk features a flexible, economical pricing structure appealing to smaller businesses due to its cost-effectiveness and quick return on investment.

To learn more, read our detailed IFS Cloud Platform vs. Zoho Desk Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Zoho Desk

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Zoho Desk

Ranking in Help Desk Software

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of Zoho Desk is 2.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are fewer fields on the user screen compared to other products."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"We could quickly understand what was going on and what the customer wanted to do."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

More IFS Cloud Platform pros

"The ticketing feature is very easy to use, compared to other systems."

"The product provides communication features like chats and calls."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"It is a highly scalable solution. You can easily add more users through the portal within seconds."

"The deployment process is swift, typically taking just one day, and includes customization and automation setup."

"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."

"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."

More Zoho Desk pros

Cons

"Customization needs to be improved."

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

More IFS Cloud Platform cons

"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."

"Zoho Desk should provide more integrations and improve the Zoho project integration."

"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

"The solution needs to have more customization on alerts and notifications."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"It could be easier to link Zoho Desk and Outlook."

"There is room for improvement with the pricing."

More Zoho Desk cons

Pricing and Cost Advice

"We pay for a license to use the solution, which is not very expensive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"There's an additional yearly cost for support."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Pricing is an area that could be improved. They could be more competitive."

"Licensing is on an annual basis, with no additional costs."

More IFS Cloud Platform pricing and cost advice

"Zoho Desk is a cost-effective solution."

"The product costs $10 to $25 per user per month."

"The solution costs INR 8400 per user."

"For what it does, it's quite cheap."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"Zoho Desk's cost is pretty much okay."

"Zoho Desk's pricing is more flexible."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

More Zoho Desk pricing and cost advice

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Educational Organization

58%

Computer Software Company

10%

Manufacturing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The price point is a concern. The licensing model is quite easy, however, the pricing issue remains the main concern.

See all answers

What needs improvement with Zoho Desk?

The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side.

See all answers

Comparisons

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Compared 20% of the time

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Compared 12% of the time

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Compared 12% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 11% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

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Compared 52% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 11% of the time

Freshdesk vs Zoho Desk

Compared 8% of the time

JIRA Service Management vs Zoho Desk

Compared 8% of the time

ManageEngine SupportCenter Plus vs Zoho Desk

Compared 7% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

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Buyer's Guide

Zoho Desk

March 2025

Download Zoho Desk product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

IFS Cloud Platform vs. Zoho Desk

April 2025

Free Report: IFS Cloud Platform vs. Zoho Desk

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