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iGrafx Process360 Live Platform vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iGrafx Process360 Live Plat...
Ranking in Business Process Design
17th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (23rd), Process Mining (9th)
iServer
Ranking in Business Process Design
13th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (7th)
 

Mindshare comparison

As of April 2025, in the Business Process Design category, the mindshare of iGrafx Process360 Live Platform is 1.2%, down from 1.4% compared to the previous year. The mindshare of iServer is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design
 

Featured Reviews

SangameshwarKadole - PeerSpot reviewer
A reasonably stable BPM solution useful for process governance and process mining
The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.
Antonios Lazanakis - PeerSpot reviewer
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Finding the right symbol and creating links, horizontal and vertical are the features I use."
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"The solution is very stable."
"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."
"We found the technical support to be helpful."
"It has simplified compliance with regulations and company standards."
"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
"Simulation is most valuable."
"iServer has valuable features for workflow and document management."
"This is a flexible tool compared to some other solutions."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"The product has a valuable customized model."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"Good and effective reporting features, which help in decision making."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."
 

Cons

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"I would love to see a template and shapes for customer journey mapping."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"The price could be more competitive."
"If customers want to change the color or the logo, they have to go through every page to verify everything is right."
"It would be nice to have a Spanish user interface available to us."
"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."
"It can be more user-friendly."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"It runs relatively slowly."
"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"There are other solutions out there that have a better user interface."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"There could be features for process mining, process simulation, and analytics."
"It definitely needs help to improve the visual aspect of the solution."
"More visualization techniques and ways to report the data might be helpful."
 

Pricing and Cost Advice

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
"I have heard that the solution's pricing is very competitive."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"The solution is cheaper than its competitors."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"The price of iServer is reasonable compared to other solutions."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The product has a moderate pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
11%
Manufacturing Company
6%
University
5%
Educational Organization
35%
Financial Services Firm
12%
Government
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iGrafx?
The solution's technical support is of good quality since they offer fast and seamless services.
What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
What do you like most about iServer?
iServer has valuable features for workflow and document management.
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
 

Overview

 

Sample Customers

Multinational Bank
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about iGrafx Process360 Live Platform vs. iServer and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.