

Infrascale Backup & Disaster Recovery and NetApp Cloud Backup compete in the data backup and disaster recovery market. NetApp Cloud Backup is considered superior due to its advanced features, although Infrascale offers better pricing and ease of use.
Features: Users value Infrascale Backup & Disaster Recovery for its reliability, comprehensive disaster recovery capabilities, and support for multiple environments. NetApp Cloud Backup is noted for high customization, efficient storage management, and strong cloud service integration.
Room for Improvement: Infrascale Backup & Disaster Recovery needs better reporting functionalities, a more intuitive management console, and refined core features. NetApp Cloud Backup requires improved technical support, faster response times, and enhanced user support services.
Ease of Deployment and Customer Service: Infrascale Backup & Disaster Recovery is easy to set up and manage with satisfactory customer service. NetApp Cloud Backup is more complex to deploy but offers strong support during setup and efficient yet slower customer service responses.
Pricing and ROI: Infrascale Backup & Disaster Recovery is cost-effective with lower setup costs and a predictable pricing model, making it ideal for SMBs. NetApp Cloud Backup has higher initial costs but provides substantial ROI through rich features and scalability, appealing to larger enterprises.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
It provides quick and reliable backups, which is essential, especially for organizations that might not have large in-house IT teams.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
Alerting granularity requires more detailed proactive alerts.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
| Product | Mindshare (%) |
|---|---|
| Infrascale Backup & Disaster Recovery | 1.1% |
| NetApp Cloud Backup | 0.7% |
| Other | 98.2% |

| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
NetApp Cloud Backup is a comprehensive data protection service featuring efficient storage management, ensuring seamless data recovery and compliance across hybrid cloud environments.
Designed for scalability and reliability, NetApp Cloud Backup helps organizations manage backup operations in cloud-native environments, providing integrated solutions for data replication and retention. It streamlines backup processes, reduces costs, and enhances data security by offering advanced encryption and automated retention policies.
What are the main features of NetApp Cloud Backup?NetApp Cloud Backup is implemented across industries like healthcare and finance due to its robust security features and compliance support. In healthcare, it ensures patient data confidentiality, while in finance, it supports stringent data retention standards and rapid recovery during audits or operational disruptions.
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