They have the support teams, so if you have any challenges around integration, upgrades, or troubleshooting on a day-to-day basis, they can help. We need visibility around the entire product roadmap, so if the versions change, we need to know what dependencies are required and how it will be phased out. I will not stick to just one or two roll-outs. Instead, we're looking at at least 10 to 15. Some may say "As long as I'm getting my work done," and that's the kind of attitude that is not tolerated. As managers, we are hard-pressed to get all the product roadmaps from vendors. NetApp helps to provide us with the visibility and support for all kinds of roll-outs and upgrades which they may have from time to time, every year or two years, or whatever. There are sometimes challenges that result in dead-ends when we're sorting out the dependencies. For example, it can be difficult to tell exactly which dependencies are required. But this is something we work out while liaising with NetApp, in addition to getting info on things like end of support timelines, and so on. All these aspects are part of our infrastructure and compliance best practices from a risk management perspective.
