INTELLIBOT vs Tungsten RPA comparison

ServiceNow and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #31 with an average rating of 6.3, while Tungsten Automation is ranked #13 with an average rating of 7.6. ServiceNow holds a 0.3% mindshare in RPA, compared to Tungsten Automation’s 1.5% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 4, 2024

Tungsten RPA and INTELLIBOT both compete in the RPA software category. INTELLIBOT appears to have the upper hand due to its user-friendly design and machine learning integration, appealing to a wider range of users including beginners.

Features: Tungsten RPA provides comprehensive automation capabilities, including desktop process automation and strong OCR performance. It supports complex processes and large-scale implementations. Its drag-and-drop functionality is another key feature. INTELLIBOT, on the other hand, offers a straightforward visual editor with minimal coding required. It integrates machine learning with built-in document classification and excels in task automation on Citrix platforms, making it accessible for newcomers.

Room for Improvement: Tungsten RPA could improve its desktop automation and Active Directory integration, while also reducing scripting dependencies. There's also a need for better handling of complex environments and improved documentation. INTELLIBOT users suggest enhancements in exception handling and trigger robustness, as well as more user-friendly logging and reporting systems. Simplifying action sets and enhancing integration features would also benefit users.

Ease of Deployment and Customer Service: Tungsten RPA is predominantly deployed on-premises but offers public cloud integration options. Customer service experiences are mixed, with responsiveness needing improvement. INTELLIBOT supports both on-premises and public cloud deployments, offering prompt technical support, though limited by the absence of 24-hour availability. Both platforms would benefit from improved technical documentation and more accessible support resources.

Pricing and ROI: Tungsten RPA has varied pricing with perpetual and subscription-based models, providing significant ROI, especially in government sectors due to reduced costs and error rates. INTELLIBOT is more affordable with competitive pricing compared to RPA tools like Blue Prism. Its flexible subscription options make it suitable for smaller-scale implementations. Both platforms show good ROI by saving resources and reducing manual task times.

To learn more, read our detailed INTELLIBOT vs. Tungsten RPA Report (Updated: March 2025).

Buyer's Guide

INTELLIBOT vs. Tungsten RPA

March 2025

Download the complete report

Helped 842,672 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of March 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. The mindshare of Tungsten RPA is 1.5%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

Read full review

Renjith Raghunathan

RPA Team Lead Developer at Standard Chartered Bank

A solution that requires minimal efforts to run multiple activities at the same time

It would be helpful to add more documentation. Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values. This is an area that could be improved. If I were to add something that would make my life easier in a new release of INTELLIBOT, then it would be making improvements to the way it is interacting with Java. The only challenge with using INTELLIBOT is the way it works with OCR, which can make creating OCR icons very challenging. In addition, there may be challenges in using the Citrix environment.

Read full review

Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."

"We have found the pricing to be very reasonable."

"The most valuable features for my client are timing and scheduling."

"It gives us a central place to schedule tasks and run them distributed."

"Overall, the whole product is really nice and provides significant benefits."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

More Automate pros

"The replay of the automation is an awesome feature."

"It is a stable product. We have been using it for 15 months now, and there have been no issues."

"There's a helpful community available through the portal."

"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."

"This solution is easy to use and requires little coding knowledge."

"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."

"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."

"The OCR was quite stable and flexible."

"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."

"The most valuable feature of Kofax RPA is the simplicity of automating tasks."

"The product provides end-to-end solutions for different business problems."

"Provides valuable tools working in integration with RPA tools."

"The product saves time and resources."

"The pricing of the solution is quite good."

More Tungsten RPA pros

Cons

"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."

"The solution has a very weak knowledge base."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The interface could be more user-friendly and easier to navigate."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

More Automate cons

"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."

"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."

"The trigger actions need to be more robust."

"I would like to see the cognitive marketing platform improved."

"Has limited functionality and uses extensive resources."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."

"The process discovery could be a bit better."

"The interface could be better from a usability standpoint."

"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."

"I'd like to see a recording function and a more simple interface."

"I would like to see them further enhance the OCR, specifically in the multi-language support."

"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."

"The scalability has room for improvement."

More Tungsten RPA cons

Pricing and Cost Advice

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

More Automate pricing and cost advice

"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."

"INTELLIBOT with the DPA costs approximately $1,500 USD."

"The solution requires a license and we purchased one annually. We were satisfied with the price."

"It is quite cheap. In the year 2019, it was $1000 for a year."

"Price is not a problem, because they are a competitor and we have a special rate."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"The solution’s license is not expensive."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"Kofax RPA's licensing costs are yearly and expensive."

"The cost depends on the number of licenses and the number of RPAs."

"Kofax's prices are pretty reasonable."

"I give the price of the solution a six out of ten."

More Tungsten RPA pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

842,672 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

32%

Financial Services Firm

15%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

Which lesser known RPA vendor has the best chance at unseating today's market leaders?

Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a lon...

See all answers

What do you like most about INTELLIBOT?

The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.

See all answers

What needs improvement with INTELLIBOT?

Exception handling activities within INTELLIBOT need to improve. While working with the platform, there were instance...

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...

See all answers

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...

See all answers

Comparisons

Microsoft Power Automate vs Automate

Compared 47% of the time

UiPath vs Automate

Compared 36% of the time

Automation Anywhere vs Automate

Compared 8% of the time

Blue Prism vs Automate

Compared 5% of the time

VisualCron vs Automate

Compared 5% of the time

More Automate Competitors

UiPath vs INTELLIBOT

Compared 100% of the time

More INTELLIBOT Competitors

UiPath vs Tungsten RPA

Compared 36% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 11% of the time

Blue Prism vs Tungsten RPA

Compared 10% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 9% of the time

Automation Anywhere vs Tungsten RPA

Compared 8% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

Automate

March 2025

Download Automate product report

Buyer's Guide

INTELLIBOT

March 2025

Download INTELLIBOT product report

Buyer's Guide

Tungsten RPA

March 2025

Download Tungsten RPA product report

Also Known As

HelpSystems Automate, Automate

No data available

Kofax RPA, Kofax Kapow, Kapow

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

ServiceNow

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Information Not Available

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

INTELLIBOT vs. Tungsten RPA

March 2025

Free Report: INTELLIBOT vs. Tungsten RPA

Find out what your peers are saying about INTELLIBOT vs. Tungsten RPA and other solutions. Updated: March 2025.

DOWNLOAD NOW

842,672 professionals have used our research since 2012.

See our INTELLIBOT vs. Tungsten RPA report.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.