INTELLIBOT vs Tungsten RPA comparison

Tungsten RPA and INTELLIBOT both compete in the RPA software category. INTELLIBOT appears to have the upper hand due to its user-friendly design and machine learning integration, appealing to a wider range of users including beginners.

Features: Tungsten RPA provides comprehensive automation capabilities, including desktop process automation and strong OCR performance. It supports complex processes and large-scale implementations. Its drag-and-drop functionality is another key feature. INTELLIBOT, on the other hand, offers a straightforward visual editor with minimal coding required. It integrates machine learning with built-in document classification and excels in task automation on Citrix platforms, making it accessible for newcomers.

Room for Improvement: Tungsten RPA could improve its desktop automation and Active Directory integration, while also reducing scripting dependencies. There's also a need for better handling of complex environments and improved documentation. INTELLIBOT users suggest enhancements in exception handling and trigger robustness, as well as more user-friendly logging and reporting systems. Simplifying action sets and enhancing integration features would also benefit users.

Ease of Deployment and Customer Service: Tungsten RPA is predominantly deployed on-premises but offers public cloud integration options. Customer service experiences are mixed, with responsiveness needing improvement. INTELLIBOT supports both on-premises and public cloud deployments, offering prompt technical support, though limited by the absence of 24-hour availability. Both platforms would benefit from improved technical documentation and more accessible support resources.

Pricing and ROI: Tungsten RPA has varied pricing with perpetual and subscription-based models, providing significant ROI, especially in government sectors due to reduced costs and error rates. INTELLIBOT is more affordable with competitive pricing compared to RPA tools like Blue Prism. Its flexible subscription options make it suitable for smaller-scale implementations. Both platforms show good ROI by saving resources and reducing manual task times.