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ITRS Geneos vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024
 

Categories and Ranking

ITRS Geneos
Ranking in IT Infrastructure Monitoring
20th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (19th), Network Monitoring Software (26th)
Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
15
Ranking in other categories
IT Operations Analytics (7th), AIOps (8th)
 

Mindshare comparison

As of December 2024, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.1%, up from 1.0% compared to the previous year. The mindshare of Moogsoft is 1.3%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Durai CT - PeerSpot reviewer
A stable, scalable, and flexible monitoring tool
Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.
Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"Moogsoft is easily deployable and ready to use."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"The tool's event correlation and AI are its strongest parts."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
 

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"Mobile phone integration is probably not as rich as it could be."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"The product roadmap doesn't align with our roadmap."
"The documentation and flexibility for generic integration could be improved."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They should consider including Chatbot."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"It is taking a long time to set it up and could do more to roll out quickly."
 

Pricing and Cost Advice

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing and licensing is based on the requirements."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"It's a very cost-effective and competitive product."
"When compared to other solutions, it is quite good."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
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Top Industries

By visitors reading reviews
Financial Services Firm
77%
Computer Software Company
5%
University
4%
Real Estate/Law Firm
2%
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
9%
Consumer Goods Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
 

Comparisons

 

Also Known As

Geneos
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Learn More

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Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
RetailNext
Find out what your peers are saying about ITRS Geneos vs. Moogsoft and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.