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ITRS Geneos vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
5.0
Customers appreciate Moogsoft's responsive support but suggest expanding time zone coverage and improving documentation further.
 

Room For Improvement

No sentiment score available
Sentiment score
4.8
Moogsoft requires better integration, improved dashboards, enhanced reporting, unified interface, easier setup, and more responsive support for users.
 

Scalability Issues

No sentiment score available
Sentiment score
4.3
Moogsoft is highly scalable, handling high demand in various environments, especially suitable for enterprise-level operations with effective autoscaling.
 

Setup Cost

No sentiment score available
No sentiment score available
Moogsoft's consumption-based pricing is competitive but potentially high, rated 6-7/10 for affordability; new alert-based pricing poses clarity issues.
 

Stability Issues

No sentiment score available
Sentiment score
2.5
Moogsoft is highly rated for stability, reliable processing, and ease of management, with no reported issues or malfunctions.
 

Valuable Features

No sentiment score available
Sentiment score
2.5
Moogsoft is praised for its AI event correlation, incident management, prediction, noise reduction, and user-friendly problem diagnosis features.
 

Categories and Ranking

ITRS Geneos
Ranking in IT Infrastructure Monitoring
22nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (19th), Network Monitoring Software (26th)
Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
15
Ranking in other categories
IT Operations Analytics (6th), AIOps (7th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.1%, up from 0.9% compared to the previous year. The mindshare of Moogsoft is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Durai CT - PeerSpot reviewer
A stable, scalable, and flexible monitoring tool
Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.
Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Real Estate/Law Firm
2%
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
10%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
 

Comparisons

 

Also Known As

Geneos
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Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
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Find out what your peers are saying about ITRS Geneos vs. Moogsoft and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.