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ITRS Geneos vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
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New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
 

Room For Improvement

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New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
 

Scalability Issues

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New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
 

Setup Cost

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Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
 

Stability Issues

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New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
 

Valuable Features

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New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
 

Categories and Ranking

Juniper Mist Premium Analytics
Sponsored
Ranking in Network Monitoring Software
58th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Network Monitoring Software
26th
Average Rating
8.2
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (19th), IT Infrastructure Monitoring (22nd)
New Relic
Ranking in Network Monitoring Software
6th
Average Rating
8.4
Number of Reviews
157
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Featured Reviews

ALEXANDRE VIANNA - PeerSpot reviewer
Has a single dashboard, but is expensive
We use this solution to manage our mission environment The single dashboard is a valuable feature.  The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten.  Overall, I rate the solution a seven out of…
Durai CT - PeerSpot reviewer
A stable, scalable, and flexible monitoring tool
Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Real Estate/Law Firm
2%
Educational Organization
45%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good op...
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offe...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cau...
 

Also Known As

No data available
Geneos
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about ITRS Geneos vs. New Relic and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.