ITRS Geneos vs OpenText Real User Monitoring comparison

ITRS and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while OpenText is ranked #43 with an average rating of 7.7. ITRS holds a 1.4% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
1,999 Comparison Views

96% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

441 Views
309 Comparison Views

58% willing to recommend

ITRS Geneos

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and ITRS Geneos are competing products in the user monitoring space. Based on user feedback, ITRS Geneos is seen as superior due to its extensive functionalities, although OpenText Real User Monitoring is highly regarded for its seamless integration and real-time data.

What features are offered by OpenText Real User Monitoring in comparison to ITRS Geneos?

OpenText Real User Monitoring is known for its detailed real-time monitoring capabilities, ease of integration, and robust analytical tools. ITRS Geneos offers flexibility, extensive alerting features, and comprehensive monitoring across various platforms.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to ITRS Geneos?

OpenText Real User Monitoring users point out the need for more intuitive configuration settings, expanded reporting features, and improved user-configurability. ITRS Geneos users suggest improved documentation, a more user-friendly setup process, and enhancements in deployment complexity.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to ITRS Geneos?

OpenText Real User Monitoring receives favorable reviews for its simplistic deployment and responsive customer service, with users appreciating the straightforward setup. ITRS Geneos has a powerful deployment model but mixed reviews on deployment ease, and its customer service is noted as competent but not as praised as OpenText's support team.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to ITRS Geneos?

OpenText Real User Monitoring is generally seen as cost-effective with reasonable setup costs and good ROI, making it worth the expense due to its capabilities. ITRS Geneos, while more expensive, is considered worth the high cost due to its comprehensive feature set and strong ROI according to user reviews.

To learn more, read our detailed ITRS Geneos vs. OpenText Real User Monitoring Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. OpenText Real User Monitoring

April 2025

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Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

More ITRS Geneos pros

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The most valuable feature is application performance monitoring."

"The reporting feature is good for us."

"With the solution, you can easily access any issues in your infrastructure."

"The technical support is good at resolving issues."

"Real User Monitor has improved our productivity."

"It is a good product."

"It offers near-real-time analytics, which is helpful."

More OpenText Real User Monitoring pros

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"It needs to be easier to configure, especially with the JMX plugins."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

More ITRS Geneos cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Some issues with login errors."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"This technology is considered to be older."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"The solution's technical support presents a lot of issues with too many delays."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Pricing and licensing is based on the requirements."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"I can say it's not that cheap because the licensing is a little bit costly"

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"You will get the best price if you get a single global deal."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

More ITRS Geneos pricing and cost advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Prometheus Group vs ITRS Geneos

Compared 9% of the time

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OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Also Known As

Geneos

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

ITRS Geneos vs. OpenText Real User Monitoring

April 2025

Free Report: ITRS Geneos vs. OpenText Real User Monitoring

Find out what your peers are saying about ITRS Geneos vs. OpenText Real User Monitoring and other solutions. Updated: April 2025.

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