ITRS Geneos vs ServiceNow Cloud Observability comparison

ITRS and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while ServiceNow is ranked #41 with an average rating of 7.5. ITRS holds a 1.4% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
1,999 Comparison Views

96% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

771 Views
593 Comparison Views

100% willing to recommend

ITRS Geneos

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and ServiceNow Cloud Observability are two leading solutions in infrastructure monitoring and cloud observability. Based on the comparison, ServiceNow Cloud Observability seems to have the upper hand due to its advanced capabilities in cloud-native integrations and automation.

Features: ITRS Geneos offers detailed insights into on-premises infrastructure, robust monitoring features, and comprehensive data analysis. ServiceNow Cloud Observability provides advanced analytics, automation, and the ability to consolidate data across cloud services, making it highly effective for cloud monitoring.

Room for Improvement: ITRS Geneos could benefit from better cloud monitoring, enhanced reporting capabilities, and a more intuitive interface. ServiceNow Cloud Observability users seek deeper customization options, improved response times for technical support, and refinement of its alerting system to reduce false positives.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward deployment process but requires significant planning for optimal integration. Customer service is generally positive, though response times could be faster. ServiceNow Cloud Observability is praised for its ease of deployment in cloud environments and has a responsive and helpful customer service team.

Pricing and ROI: ITRS Geneos is noted for its high pricing, but the extensive on-premises features and strong ROI justify the cost. ServiceNow Cloud Observability, while having a considerable initial setup cost, offers substantial ROI through its comprehensive cloud features and automation capabilities, making the investment worthwhile.

To learn more, read our detailed ITRS Geneos vs. ServiceNow Cloud Observability Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. ServiceNow Cloud Observability

April 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The clean and colorful UI and easy to use options like snooze and active times."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"Tons of default modules which are available out of the box"

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"Custom script toolkits"

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

More ITRS Geneos cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

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Compared 23% of the time

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Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

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Grafana vs ServiceNow Cloud Observability

Compared 34% of the time

Helios vs ServiceNow Cloud Observability

Compared 19% of the time

Datadog vs ServiceNow Cloud Observability

Compared 19% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 18% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

ServiceNow Cloud Observability

March 2025

Download ServiceNow Cloud Observability product report

Also Known As

Geneos

LightStep

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

ITRS Geneos vs. ServiceNow Cloud Observability

April 2025

Free Report: ITRS Geneos vs. ServiceNow Cloud Observability

Find out what your peers are saying about ITRS Geneos vs. ServiceNow Cloud Observability and other solutions. Updated: April 2025.

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