ITRS Geneos vs ServiceNow Cloud Observability comparison

ITRS and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #33 with an average rating of 5.0, while ServiceNow is ranked #37 with an average rating of 8.0. ITRS holds a 1.1% mindshare in APM, compared to ServiceNow’s 0.6% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,305 Views
2,798 Comparison Views

96% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

1,064 Views
1,021 Comparison Views

100% willing to recommend

ITRS Geneos

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and ServiceNow Cloud Observability are two leading solutions in infrastructure monitoring and cloud observability. Based on the comparison, ServiceNow Cloud Observability seems to have the upper hand due to its advanced capabilities in cloud-native integrations and automation.

Features: ITRS Geneos offers detailed insights into on-premises infrastructure, robust monitoring features, and comprehensive data analysis. ServiceNow Cloud Observability provides advanced analytics, automation, and the ability to consolidate data across cloud services, making it highly effective for cloud monitoring.

Room for Improvement: ITRS Geneos could benefit from better cloud monitoring, enhanced reporting capabilities, and a more intuitive interface. ServiceNow Cloud Observability users seek deeper customization options, improved response times for technical support, and refinement of its alerting system to reduce false positives.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward deployment process but requires significant planning for optimal integration. Customer service is generally positive, though response times could be faster. ServiceNow Cloud Observability is praised for its ease of deployment in cloud environments and has a responsive and helpful customer service team.

Pricing and ROI: ITRS Geneos is noted for its high pricing, but the extensive on-premises features and strong ROI justify the cost. ServiceNow Cloud Observability, while having a considerable initial setup cost, offers substantial ROI through its comprehensive cloud features and automation capabilities, making the investment worthwhile.

To learn more, read our detailed ITRS Geneos vs. ServiceNow Cloud Observability Report (Updated: December 2025).

Buyer's Guide

ITRS Geneos vs. ServiceNow Cloud Observability

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (68th), IT Infrastructure Monitoring (45th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
ServiceNow Cloud Observability	0.6%
Other	98.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The clean and colorful UI and easy to use options like snooze and active times."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

More ITRS Geneos pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"It needs to be easier to configure, especially with the JMX plugins."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

More ITRS Geneos cons

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"I can say it's not that cheap because the licensing is a little bit costly"

"You will get the best price if you get a single global deal."

"Pricing and licensing is based on the requirements."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

More ITRS Geneos pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

See all answers

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Compared 10% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Buyer's Guide

ServiceNow Cloud Observability

December 2025

Download ServiceNow Cloud Observability product report

Also Known As

Geneos

LightStep

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

ITRS Geneos vs. ServiceNow Cloud Observability

December 2025

Free Report: ITRS Geneos vs. ServiceNow Cloud Observability

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