ITRS Geneos vs SolarWinds Pingdom comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while SolarWinds is ranked #53 with an average rating of 6.0. ITRS holds a 1.4% mindshare in APM, compared to SolarWinds’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
1,999 Comparison Views

96% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

639 Views
371 Comparison Views

75% willing to recommend

ITRS Geneos

SolarWinds Pingdom

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds Pingdom compete in performance monitoring. Users lean towards ITRS Geneos for pricing and support, but SolarWinds Pingdom has more features.

Features: ITRS Geneos offers comprehensive monitoring capabilities, integration with various systems, and enhanced performance monitoring. SolarWinds Pingdom provides ease of use, robust website performance monitoring, and extensive feature set for website analytics.

Room for Improvement: ITRS Geneos needs better documentation, more intuitive setup processes, and enhanced user-friendly interfaces. SolarWinds Pingdom requires improved accuracy in uptime reports, more detailed analytics, and faster customer support response times.

Ease of Deployment and Customer Service: ITRS Geneos involves a complex deployment process requiring specialized support and offers responsive customer service. SolarWinds Pingdom features a simpler deployment with straightforward documentation and satisfactory customer service.

Pricing and ROI: ITRS Geneos has competitive pricing with justified setup costs by its performance benefits. SolarWinds Pingdom has higher pricing, but its extensive features ensure a good ROI.

To learn more, read our detailed ITRS Geneos vs. SolarWinds Pingdom Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. SolarWinds Pingdom

April 2025

Download the complete report

Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

53rd

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"I always appreciate Geneos's stability and ease of use."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

More ITRS Geneos pros

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"Once you set the threshold on your environment, it feels very real-time"

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"The most valuable features are monitoring and reporting."

Cons

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"The ITA, the post-incident analytics, could be improved."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Mobile phone integration is probably not as rich as it could be."

"It needs to be easier to configure, especially with the JMX plugins."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

"I would like to see better integration with other products."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"I can say it's not that cheap because the licensing is a little bit costly"

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

More ITRS Geneos pricing and cost advice

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

848,253 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Educational Organization

50%

Computer Software Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SolarWinds Pingdom?

One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive.

See all answers

What needs improvement with SolarWinds Pingdom?

See all answers

What is your primary use case for SolarWinds Pingdom?

SolarWinds Pingdom and Cloudflare are third-party applications that we utilize through a browser without any additional setup. We simply rely on their services, which is why I lack familiarity with...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

More ITRS Geneos Competitors

Azure Monitor vs SolarWinds Pingdom

Compared 34% of the time

Grafana vs SolarWinds Pingdom

Compared 33% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 20% of the time

Catchpoint vs SolarWinds Pingdom

Compared 14% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download SolarWinds Pingdom product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

ITRS Geneos vs. SolarWinds Pingdom

April 2025

Free Report: ITRS Geneos vs. SolarWinds Pingdom

Find out what your peers are saying about ITRS Geneos vs. SolarWinds Pingdom and other solutions. Updated: April 2025.

DOWNLOAD NOW

848,253 professionals have used our research since 2012.

See our ITRS Geneos vs. SolarWinds Pingdom report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.