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ITRS Geneos vs Sumo Logic Observability comparison

ITRS and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #18 with an average rating of 7.8, while Sumo Logic is ranked #25 with an average rating of 7.8. ITRS holds a 1.4% mindshare in APM, compared to Sumo Logic’s 0.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 4,017 Views
  • 2,224 Comparison Views
96% willing to recommend
Sumo Logic Observability
Read 6 Sumo Logic Observability reviews
  • 374 Views
  • 268 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Sumo Logic Observability compete in the observability solutions category. Sumo Logic often has the upper hand due to its comprehensive features and advanced capabilities.

Features: ITRS Geneos offers efficient real-time monitoring, customization, and robust alerting mechanisms. Sumo Logic provides extensive analytics, machine learning integrations, and a more holistic view of the entire system.

Room for Improvement: ITRS Geneos needs better scalability, more intuitive configuration processes, and streamlined user interface. Sumo Logic requires improvements in log management, easier initial setup, and more flexible pricing options.

Ease of Deployment and Customer Service: ITRS Geneos has a straightforward deployment process but a steep learning curve, with well-rated customer service. Sumo Logic is praised for easier and faster deployment with excellent customer support.

Pricing and ROI: ITRS Geneos is cost-effective with solid ROI and reasonable setup costs. Sumo Logic, though pricier, delivers high ROI with its extensive capabilities and advanced features.

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To learn more, read our detailed ITRS Geneos vs. Sumo Logic Observability Report (Updated: October 2024).
Buyer's Guide
ITRS Geneos vs. Sumo Logic Observability
October 2024
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Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
8.2
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (26th), IT Infrastructure Monitoring (21st)
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
Cloud Monitoring Software (23rd), AIOps (13th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.2% compared to the previous year. The mindshare of Sumo Logic Observability is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Durai CT - PeerSpot reviewer
Dec 14, 2022
A stable, scalable, and flexible monitoring tool
Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.
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David Onuh - PeerSpot reviewer
Feb 2, 2024
Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools
Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action. Another valuable feature is easy custom field creation in Sumo Logic. For example, recently, we had Sumo collect all our container tier load data. Containers can be expensive with heavy logging, so we only wanted important information there. We easily created custom fields without changing our applications because Sumo supported, I think, ten active logging applications at the time. These are heavy applications. Rerouting everything for that field change would have been difficult. So, configuring Sumo Logic, adding a new field, and having applications update that specific field was convenient. Sumo Logic automatically identified different logic categories for us.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
"I always appreciate Geneos's stability and ease of use."
"The clean and colorful UI and easy to use options like snooze and active times."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"Custom script toolkits"
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"Tons of default modules which are available out of the box"
"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
More ITRS Geneos pros
"The product is easy to learn."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"I have not seen any stability issues in the product."
 

Cons

"I would like better access to the data that is being collected."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"The main feature that needs work is the Dashboard designer."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
More ITRS Geneos cons
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."
 

Pricing and Cost Advice

"I can say it's not that cheap because the licensing is a little bit costly"
"You will get the best price if you get a single global deal."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing seems reasonable. We're happy enough with it."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
More ITRS Geneos pricing and cost advice
"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."
"I started on the free tier to try it out, but because of our usage, we're now paying for it."
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Top Industries

By visitors reading reviews
Financial Services Firm
77%
Computer Software Company
6%
University
4%
Real Estate/Law Firm
2%
Financial Services Firm
20%
Computer Software Company
19%
Manufacturing Company
14%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
See all answers
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What do you like most about Sumo Logic Observability?
The product is easy to learn.
See all answers
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
See all answers
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
See all answers
 

Comparisons

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Compared 14% of the time
Grafana vs ITRS Geneos Logo
Grafana vs ITRS Geneos
Compared 12% of the time
Prometheus vs ITRS Geneos Logo
Prometheus vs ITRS Geneos
Compared 10% of the time
Datadog vs ITRS Geneos Logo
Datadog vs ITRS Geneos
Compared 9% of the time
More ITRS Geneos Competitors
Dynatrace vs Sumo Logic Observability Logo
Dynatrace vs Sumo Logic Observability
Compared 100% of the time
More Sumo Logic Observability Competitors
 

Product Reports

Buyer's Guide
ITRS Geneos
October 2024
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
Sumo Logic Observability
October 2024
Sumo Logic Observability reportDownload Sumo Logic Observability product report
 

Also Known As

Geneos
No data available
 

Learn More

ITRS
Sumo Logic
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?
  • Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
  • Diverse apps: Supports multiple applications for various use cases.
  • Centralized management: Enables streamlined log management from a unified platform.
  • Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
  • Continuous querying: Allows for constant data analysis without interruptions.
  • Proprietary query language: Offers a robust and flexible language for complex queries.
  • Custom field creation: Simplifies addition of custom fields for better data categorization.
  • Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.
What benefits or ROI should users look for?
  • Improved error detection: Helps quickly identify and address errors in production.
  • Enhanced security: Integrates with SOAR for better security automation and investigation.
  • Efficient log management: Centralizes log storage and management, simplifying processes.
  • Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
  • Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Information Not Available
Buyer's Guide
ITRS Geneos vs. Sumo Logic Observability
October 2024
Free Report: ITRS Geneos vs. Sumo Logic Observability
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