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KiSSFLOW vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.1
KiSSFLOW improved efficiency, reduced costs, enhanced transparency, and boosted productivity with easy adoption and excellent customer support.
Sentiment score
7.4
Salesforce Platform enhances ROI by boosting revenue, efficiency, and agility while reducing silos, despite gradual organizational benefits.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
 

Customer Service

Sentiment score
7.5
KiSSFLOW customer service is responsive, offering fast resolution, detailed documentation, and knowledgeable support through emails and scheduled meetings.
Sentiment score
6.8
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
 

Scalability Issues

Sentiment score
7.3
KiSSFLOW is praised for its scalability and integration, handling large user bases and supporting operations smoothly with minimal maintenance.
Sentiment score
7.7
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
Salesforce's scalability was not a problem.
 

Stability Issues

Sentiment score
8.3
KiSSFLOW is praised for its stability, reliability, consistent performance, minimal issues, and trustworthy analytics, ensuring high user confidence.
Sentiment score
8.2
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Room For Improvement

KiSSFLOW users seek better integrations, enhanced UI, improved Google Drive syncing, real-time linking, editable PDFs, and stable mobile notifications.
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Setup Cost

KiSSFLOW provides subscription-based pricing at $15/user/month, higher than competitors, with no setup costs and free trials available.
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
 

Valuable Features

KiSSFLOW's strengths include performance, user-friendliness, flexibility, integrations, automation, drag-and-drop system, community support, and AI-suggested fields.
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Their reporting is also great, and the integration capability is very critical because you can integrate multiple different platforms into Salesforce.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
 

Categories and Ranking

KiSSFLOW
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
10th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (7th), Business Process Management (BPM) (12th)
Salesforce Platform
Ranking in Rapid Application Development Software
7th
Ranking in Low-Code Development Platforms
5th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
PaaS Clouds (7th), Mobile Development Platforms (3rd), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of February 2025, in the Rapid Application Development Software category, the mindshare of KiSSFLOW is 0.5%, down from 0.6% compared to the previous year. The mindshare of Salesforce Platform is 5.6%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
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837,501 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Government
8%
Wholesaler/Distributor
7%
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about KiSSFLOW?
The best thing about Kissflow is its user-friendliness.
What is your experience regarding pricing and costs for KiSSFLOW?
The license is very expensive. However, there are no additional costs to the standard license.
What needs improvement with KiSSFLOW?
One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
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Find out what your peers are saying about KiSSFLOW vs. Salesforce Platform and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.