LogMeIn Rescue vs Venn Software comparison

GoTo and Venn Software are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while Venn Software is ranked #23 with an average rating of 9.0. GoTo holds a 1.9% mindshare in VUS, compared to Venn Software’s 0.6% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Venn Software users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and Venn Software are both remote support solutions with distinct strengths. While users prefer LogMeIn Rescue for its pricing and support, Venn Software's superior features make it worth the investment.

Features: LogMeIn Rescue has strong connectivity, fast performance, and remote diagnostics capabilities. Venn Software offers robust permissions management, audit trail features, and superior security features.

Room for Improvement: LogMeIn Rescue needs a simpler setup process, better mobile support, and improved user training resources. Venn Software could benefit from better integration with third-party apps, enhanced user training resources, and streamlined setup processes.

Ease of Deployment and Customer Service: LogMeIn Rescue is commended for straightforward deployment and responsive customer service. Venn Software, while more complex to deploy, benefits from comprehensive setup documentation and equally responsive support.

Pricing and ROI: LogMeIn Rescue is cost-effective with a balance of features for its price. Venn Software, despite being more expensive, provides a high ROI due to its extensive feature set and security benefits.

To learn more, read our detailed LogMeIn Rescue vs. Venn Software Report (Updated: March 2025).

Buyer's Guide

LogMeIn Rescue vs. Venn Software

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.3% compared to the previous year. The mindshare of Venn Software is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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reviewer2110356

Growth Specialist at Digitrends Soultions

Great for hybrid workers, minimizes latency and delivers great performance

We haven't encountered major issues with the solution. We are really happy that we decided to purchase Venn Software, although they are quite new. The initial setup is seamless. It's not overly complex. In our experience, for the most part, the solution is reliable. We haven't experienced any bugs or glitches. That said, the performance could be a bit better. We'd like to see a bit more done with the deployment capabilities. The solution needs to offer better local or regional support to cater to offshore users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to deploy patches and automate software deployments to end-user devices is very useful."

"The tool's most valuable feature is Autopilot."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."

"The technical support of Microsoft Intune is good."

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."

"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."

More Microsoft Intune pros

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"Being able to transfer files quickly and easily via the remote file manager."

"it's very easy to use, it's very efficient."

"It works with different operating systems, I can connect to a PC or Mac."

More LogMeIn Rescue pros

"Since the software is launched directly from the computer, not remotely delivered, it has minimized latency and response time."

"We don't need to go to the physical office, and it only requires minimal supervision or assistance from our IT Team."

"It allows us to improve our security and prevent company files and data leaks."

Cons

"Intune's areas for improvement revolve around security and certificate management."

"Lacks the ability to deploy more ways of management, managing devices and processing the policies."

"The security features should be improved."

"The synchronization could be improved."

"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."

"There are a few security features that are not available in Microsoft Intune, when compared to other products."

"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

More Microsoft Intune cons

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"The solution’s pricing could be improved."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

More LogMeIn Rescue cons

"Currently, Venn only uses two platforms/applications: Windows and Mac. It would be great if they could also add more platforms since some BYOD employees might be using an application other than Windows or Mac - for example, Linux."

"We'd like to see a bit more done with the deployment capabilities."

"It would be better to have the back end more efficient."

Pricing and Cost Advice

"I would rate the price a four out of ten with ten being the most expensive."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"The pricing is competitive, but it is not cheap."

"Intune is included in the Microsoft 365 licensing package that we have."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."

More Microsoft Intune pricing and cost advice

"The rescue model is licensed by user."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Look at the different plans they have. Do not pay for a plan you do not need."

"The pricing is worth the value."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Financial Services Firm

14%

University

Outsourcing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about Venn Software?

We don't need to go to the physical office, and it only requires minimal supervision or assistance from our IT Team.

See all answers

What needs improvement with Venn Software?

There is one minor area of improvement for Venn. Compatibility. Currently, Venn only uses two platforms/applications:...

See all answers

What is your primary use case for Venn Software?

We use Venn for our BYOD employees since we have implemented the remote work model. Remote work has become the 'new n...

See all answers

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GoTo Resolve vs LogMeIn Rescue

Compared 26% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 8% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

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Zscaler Zero Trust Exchange Platform vs Venn Software

Compared 16% of the time

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Compared 12% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

April 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

March 2025

Download Venn Software product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

Venn Software is a powerful platform lauded for its robust features, intuitive UI, and responsive customer support. Users appreciate its scalability, customization options, and seamless integration capabilities. However, a few reviews mention occasional performance issues and a steep learning curve, making it challenging for beginners. Based on user reviews, Venn Software provides a reliable solution for businesses seeking advanced functionality, but newcomers may require additional time and support to fully utilize its potential.

Venn Software

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Venn is currently being used by 700+ organizations. The newest version of our secure workspace is selling not only to our existing customer base but to new companies like Voya, ModSquad, TTech and many others.

Buyer's Guide

LogMeIn Rescue vs. Venn Software

March 2025

Free Report: LogMeIn Rescue vs. Venn Software

Find out what your peers are saying about LogMeIn Rescue vs. Venn Software and other solutions. Updated: March 2025.

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