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Looker Studio vs Zendesk comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Cognos
Sponsored
Ranking in Reporting
4th
Average Rating
8.0
Number of Reviews
134
Ranking in other categories
BI (Business Intelligence) Tools (7th)
Looker Studio
Ranking in Reporting
13th
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Zendesk
Ranking in Reporting
14th
Average Rating
8.2
Number of Reviews
58
Ranking in other categories
CRM Customer Engagement Centers (4th), CRM (20th), Help Desk Software (10th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Knowledge Management Software (2nd), Community Platforms (2nd)
 

Mindshare comparison

As of September 2024, in the Reporting category, the mindshare of IBM Cognos is 4.8%, down from 6.4% compared to the previous year. The mindshare of Looker Studio is 2.4%, down from 2.8% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

KARTHIKEYAN THANGARASU - PeerSpot reviewer
Sep 6, 2022
A strong reporting tool with good dashboard functionality, but lacking a configurable UI
We use this solution to create and deploy security packages throughout the network, as well as system analysis reporting This solution has provided us with a single control tool, which allows us to easily provide reports for the different sections of our banking environment. The dashboarding…
JP
Aug 14, 2019
Easy to use and offers a plethora of query sources
We primarily use this solution for business reporting This has improved our organization by allowing people to see their data and develop visualizations themselves. The most valuable features of this solution are its ease of use and the plethora of query sources. There is a significant degree…
BharatR - PeerSpot reviewer
Mar 15, 2024
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
My use case for Salesforce Essentials is focused on gathering market insights for new feature releases and product launches. I utilize Zendesk to collect information from customer tickets regarding changes in features, new feature requests, and customer feedback helping me understand customer…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Even while a user is using a cube for reporting, there will not be a situation as ' Cube file locked; unable to build or deploy'."
"The correlation analysis is excellent. It's one of the best that I have used to date."
"It's enabled us to report directly from our main application systems. We're removing islands of data and we're removing inefficiencies, where people or small divisions had their own store of information."
"It has a very powerful edit feature which allows users to back out of changes (undo) without forcing them to recreate entire reports."
"Report Studio: This is the most powerful and sophisticated tool for professional reporting."
"Mapbox integration for geospatial analytics down to longitude/latitude layers."
"The basic platform comes with several meta-modelling tools."
"One of the strong suits of Cognos is its robust corporate reporting capability."
"I find it favorable regarding speed of development, ease of building, and flexibility."
"The product's initial setup phase is very simple."
"I am impressed with the tool's scheduling mechanism, refresh mechanism, and different types of charts."
"The best thing about the tool is that it allows you to share information easily and dashboards with colleagues and teammates because it's all online. No matter where you are, as long as you have the Internet, you can connect and use these dashboards. Google made good documentation for this tool. There are many examples of how to use and create dashboards and videos on YouTube. So, I think it's easy to learn."
"This has improved our organization by allowing people to see their data and develop visualizations themselves."
"The solution is free so that is a good feature."
"Valuable features include advanced integrated analysis and easy implementation."
"The company dashboard is useful because we could share it via a link as a reminder for everyone to check it weekly. We observed the progress of our portfolio from last week to the current week, allowing us to compare revenues."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It's very convenient to use."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"We rarely had issues with Zendesk."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It is a scalable solution."
 

Cons

"The solution's support could be better."
"One key area for improvement is the need to improve the self-service nature and functionality of the product in terms of visual analytics."
"The visualization aspect needs to be improved and I believe, this is being resolved in upcoming versions."
"It would be good if the solution had conditional formatting."
"I don't like that when we use Colab packages, we get less functionality. For example, you can make groups of data with Excel or with the data sets from the packages, but when you use the Colab packages directly, you can only group the data when you analyze it with Analysis Studio. I think Cognos needs to improve more on this functionality."
"There are some small features that are missing. It would be nice if the graphics were better. You can use external sources for charts, but it's quite complex to use and not easy to implement. If you want a new chart, you can download it from multiple tools and implement it into IBM Cognos."
"In terms of what could be improved, I would say, monitoring, monitoring, monitoring. Some improvements in monitoring would be helpful. I'd like to see more monitoring of specific reports and fields. The way the auditing is now is very limited, so I'd like to see more of that - of the monitoring."
"There are a lot of limitations with the out-of-the-box tool."
"Other tools might be worth considering if you need more advanced features or support for a larger user base."
"Insisting on forums, blogs and community outreach in communications, and posting videos on an established calendar would be useful."
"There is a significant degree of sophistication required to compete with Tableau or Cognos."
"The tool has a lot of room for improvement. It's not very professional and allows for only simple tasks like indicating KPIs or quick calculations. It lacks a good calculation-based language like Power BI's DAX, making it less suitable for professional use. Additionally, the variety of visualization tools is limited, and customization options are restricted."
"Panels are not as easy to use as other data extraction UIs."
"The tool should come up with data modeling layer features that are present in other products like Power BI."
"Stability and scalability an be improved for a full ten."
"There are issues with integration and I encountered limits and warnings, especially with my pivot table size."
"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."
"The solution itself wasn't easy to set up."
"The support team is time-consuming, and they don't find the answer to our problem."
"The dashboard could be better."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The price of the solution should be reduced."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
 

Pricing and Cost Advice

"It is my understanding that the cost is very low. It's not very expensive."
"It's more expensive than similar solutions like Tableau and Power BI."
"The solution is affordable."
"The pricing and licensing policies are comparatively cheaper than other products in the market ."
"The cost of IBM Cognos it's more or less the same as most of the other solutions on the market. They're very competitive with the rest of the market and it is not the most expensive product."
"I don't know the exact cost, but I believe Cognos is quite expensive, especially when it comes to the support consultants and the procedures that need to be applied."
"On a scale from one to ten where one is low pricing and ten is high pricing, I would rate this solution at eight."
"It is averagely priced."
"The solution is free but the Google Looker is expensive."
"I think the tool is cheap because you don't need to pay anything for using the tool. However, when connecting and analyzing other data sources, you should consider where to analyze this information because Google Data Studio doesn't handle much data well. You must also consider how you will connect this data to it. In this case, you might need to hire DevOps or a data team to help with these issues."
"The cost is quite affordable based on feature analysis."
"The tool is free."
"The product is available for free."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"The price is very competitive."
"From what I hear, Zendesk's pricing is a little expensive."
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Top Industries

By visitors reading reviews
Educational Organization
59%
Financial Services Firm
7%
Computer Software Company
5%
Government
4%
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
10%
Educational Organization
8%
Computer Software Company
24%
Educational Organization
10%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Seeking lightweight open source BI software
It depends on the Data architecture and the complexity of your requirement. Some great tools in the market are Qlik ...
What do you like most about IBM Cognos?
The solution's most valuable feature is its ease of use, which makes it easily compatible with other tools.
What needs improvement with IBM Cognos?
The tool does not have much documentation on the internet. It is not easy to resolve issues by finding the reason for...
What do you like most about Google Data Studio?
The company dashboard is useful because we could share it via a link as a reminder for everyone to check it weekly. W...
What needs improvement with Google Data Studio?
The tool has a lot of room for improvement. It's not very professional and allows for only simple tasks like indicati...
What is your primary use case for Google Data Studio?
The solution is a visualization tool that helps to make dashboards.
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding ...
What is your experience regarding pricing and costs for Zendesk Support?
From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk w...
What needs improvement with Zendesk Support?
Sometimes, the calls do not record, and your conversation is cut midway. When you want to do a call calibration, you ...
 

Comparisons

 

Also Known As

Cognos, Cognos Analytics, IBM Cognos Analytics
Data Studio
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Learn More

 

Overview

 

Sample Customers

More than 23,000 leading organizations across multiple industries use Cognos. Some examples of Cognos customers include BMW Financial Services, Quinte Health Care, Troy Corporation, Michigan State University, and GKN Land System.
Genesys, Shueisha
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Looker Studio vs. Zendesk and other solutions. Updated: July 2024.
800,688 professionals have used our research since 2012.