

Find out what your peers are saying about ManageEngine, Quest Software, Broadcom and others in Client Desktop Management.
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Using Microsoft 365 Business has been really helpful in saving time and costs, and employees can easily work and share information securely in the company.
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
While they are generally good, there could be improvements in their response times to align with our SLAs.
The technical support is good because we are in direct contact with the development team technician in India.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
Microsoft customer support for Microsoft 365 Business is very useful.
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
I would rate scalability as eight as well; the ability to scale is a good point.
Microsoft 365 Business is widely used by all organizations.
ManageEngine prefers not to display any information if it cannot be properly gathered.
We haven't encountered issues very frequently.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
It works properly, and I have never needed to contact support.
I have never experienced any crashes, and the scalability allows a significant number of people from a single organization to easily access the Microsoft apps.
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.
The patch management module could be simplified as it is currently a bit complicated.
Microsoft has very poor security, and Defender is ineffective.
The comprehensive nature of the solution justifies the cost.
Once you start using this product, it becomes difficult to switch to alternatives.
ManageEngine products offer reasonable prices for their product quality.
The pricing is cheaper compared to other MDM products.
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
pricing is reasonable, but it depends on the plan
ManageEngine Endpoint Central has significantly simplified my device management practices.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
The customizable packages in software deployment are very positive; you can apply different policies for the package that you are going to deploy.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Endpoint Central | 17.3% |
| Symantec Client Management Suite | 14.2% |
| KACE Systems Management Appliance (SMA) | 12.1% |
| Other | 56.4% |
| Product | Mindshare (%) |
|---|---|
| Microsoft 365 Business | 5.2% |
| Jamf Pro | 11.4% |
| NinjaOne | 6.2% |
| Other | 77.2% |

| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 15 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 116 |
| Midsize Enterprise | 44 |
| Large Enterprise | 104 |
ManageEngine Endpoint Central focuses on patch management, remote control, and asset management. It offers centralized management to facilitate software deployment and mobile device administration across various operating systems, consolidating functionalities for improved usability and streamlined processes.
ManageEngine Endpoint Central integrates multiple capabilities like remote troubleshooting and cross-platform updates, supporting Windows, Linux, and macOS. Its seamless integration with ManageEngine tools enhances usability while users appreciate its remote access, configuration management, and reporting instruments. The intuitive interface promotes easy training and adaptation in different environments. Though welcomed for its capabilities, users suggest improvements in software QA, interface intuitiveness, and customizable reporting. Desires also include better Linux patch management, quicker deployment times, enhanced security, and simpler support channels. Managing macOS effectively and comparing its management with Windows shows some disparity.
What are the most essential features?
What should be considered for ROI and benefits?
ManageEngine Endpoint Central finds application across diverse sectors, particularly for IT operations that require managing patches, software deployment, and asset oversight. It supports IT teams in maintaining compliance and security policies. By easing software deployment and enabling effective remote troubleshooting, it enhances IT support workflows without impacting productivity.
Microsoft 365 Business offers enhanced collaboration, excellent integration, and secure cloud storage, facilitating mobile work. Known for its user-friendly interface and seamless updates, it supports productivity with tools like Power BI.
Microsoft 365 Business is designed for organizations seeking collaboration and productivity tools. It offers integration across Word, Excel, and Outlook as well as SharePoint for document management. Cloud storage through OneDrive ensures accessibility anywhere. Organizations enjoy enhanced security features including MFA and built-in protection, which is vital for maintaining data integrity. Additionally, Microsoft 365 supports productivity and data management through Power BI and automation tools. However, organizations have noted areas for improvement, such as pricing, user support, and consistency in updates. Challenges also exist in terms of setup complexity and user confusion due to inadequate documentation.
What are the key features of Microsoft 365 Business?Microsoft 365 Business finds application across diverse industries. Educational institutions benefit from its licensing and scalability, though smaller entities seek cost-effective solutions. It's essential for sectors needing document management and collaboration, ensuring efficient remote work and data storage.
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