Try our new research platform with insights from 80,000+ expert users

ManageEngine Endpoint Central vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Organizations saved on costs and resources with ManageEngine Endpoint Central's automation, although implementation results varied across users.
Sentiment score
8.3
Microsoft 365 Business enhances ROI through improved communication, cost savings, scalability, security, and efficient home-based work support.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
6.0
ManageEngine Endpoint Central's support is generally helpful but faces issues with response speed, communication challenges, and inconsistent quality.
Sentiment score
7.1
Microsoft 365 Business customer service feedback is mixed, with helpful support but issues like slow response and inconsistent quality.
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
While they are generally good, there could be improvements in their response times to align with our SLAs.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
 

Scalability Issues

Sentiment score
7.3
ManageEngine Endpoint Central is praised for scalability and compatibility, with cloud deployment aiding limitations in on-premises models.
Sentiment score
6.6
Microsoft 365 Business offers scalable, cloud-based solutions for various industries, enabling easy user expansion despite potential cost concerns.
 

Stability Issues

Sentiment score
8.1
ManageEngine Endpoint Central is praised for stability and reliability, with minor issues occasionally noted and swiftly resolved.
Sentiment score
5.5
Microsoft 365 Business is highly regarded for its stability and reliability, with minimal user-reported issues across work environments.
We haven't encountered issues very frequently.
The product is very stable, especially with the cloud version.
The stability of Microsoft 365 Business is rated nine out of ten.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
 

Room For Improvement

ManageEngine Endpoint Central needs software QA, UI improvements, better macOS/MDM integration, enhanced remote access, and streamlined pricing.
Microsoft 365 Business needs better integration, pricing, security, performance, and support enhancements to improve user experience and scalability.
It would be great if there was a smarter solution to address this issue.
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
The patch management module could be simplified as it is currently a bit complicated.
Providing Power BI for a lower package, such as e3, would be beneficial.
The comprehensive nature of the solution justifies the cost.
Microsoft has very poor security, and Defender is ineffective.
 

Setup Cost

ManageEngine Endpoint Central is generally affordable with variable licensing costs, offering a cost-effective ROI and minimal setup fees.
Microsoft 365 Business offers comprehensive features but is seen as costly, with variable pricing and annual discounts available.
ManageEngine products offer reasonable prices for their product quality.
The pricing of ManageEngine Endpoint Central is quite decent.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
It could be more affordable.
 

Valuable Features

ManageEngine Endpoint Central excels in centralized management, offering patching, software deployment, and integration for efficient cross-platform control.
Microsoft 365 Business offers integrated collaboration tools, cloud storage, security, and continuous updates for effective communication and productivity.
The system misconfiguration part of vulnerability management is quite good, providing detailed insights into endpoint misconfigurations.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
ManageEngine Endpoint Central is straightforward to use and implement.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
It sometimes proves to be easier than using other tools, and it could be any spreadsheet at all since I'm not using any of Microsoft's exclusive features.
 

Categories and Ranking

ManageEngine Endpoint Central
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
66
Ranking in other categories
Client Desktop Management (1st), Enterprise Mobility Management (EMM) (4th), Unified Endpoint Management (UEM) (3rd)
Microsoft 365 Business
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
244
Ranking in other categories
Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (8th)
 

Mindshare comparison

ManageEngine Endpoint Central and Microsoft 365 Business aren’t in the same category and serve different purposes. ManageEngine Endpoint Central is designed for Client Desktop Management and holds a mindshare of 41.5%, up 38.6% compared to last year.
Microsoft 365 Business, on the other hand, focuses on Mobile Device Management (MDM), holds 7.4% mindshare, down 10.7% since last year.
Client Desktop Management
Mobile Device Management (MDM)
 

Featured Reviews

Gabriel Clement - PeerSpot reviewer
Good for patch server management
For Endpoint Central, as an end-user system, we set automatic deployment from Friday. If, for any reason, there are instances that are missed, we check every day from 07:00 AM to 05:00 PM. We don't need to submit automatic deployment, so it's still part of my deployment process. We set up a test server. Once we are okay with the patch that they need to test, they approve it, and then it applies to production. We used Microsoft. So, for asset processing reports and things like that, we had to move to ManageEngine. They changed the name to Endpoint Central. So, it's like that in terms of being much better and having more functionality as a product.
Luca Turco - PeerSpot reviewer
Subscription model ensures continuous updates and connectivity across devices
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.
report
Use our free recommendation engine to learn which Client Desktop Management solutions are best for your needs.
841,004 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
46%
Computer Software Company
9%
Financial Services Firm
5%
Manufacturing Company
4%
Computer Software Company
15%
Manufacturing Company
8%
Healthcare Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What do you like most about ManageEngine Endpoint Central?
Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almos...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost.
 

Also Known As

ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about ManageEngine Endpoint Central vs. Microsoft 365 Business and other solutions. Updated: May 2019.
841,004 professionals have used our research since 2012.