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MHR iTrent vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
16th
Ranking in Cloud HCM
24th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP HCM
Ranking in Benefits Administration
3rd
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Talent Management (3rd)
 

Mindshare comparison

As of February 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.5% compared to the previous year. The mindshare of SAP HCM is 15.0%, down from 16.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll."
"The payroll operations I’ve managed within this and other organizations involve substantial numbers, demonstrating that SAP HCM stable product. As for talent management, we’ve utilized consulting services and supplemented them with various in-house developments. Moreover, we are exploring innovative AI, including chatbots and AI-driven use cases."
"We are satisfied with the reporting by SAP HCM."
"Sometimes, employees may have pending requests that need approval, so you should check those and clear any errors to ensure smooth processing."
"We've found that the solution has the capability to scale."
"When you maintain your data in SAP, you can generate any kind of HR report with one click."
"The valuable features of SAP HCM include managing employee data from hiring to retirement."
"All our employee data, like performance and payroll, is managed through SAP HCM."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"A better user interface and greater AI integration are crucial."
"The product significantly improved our organization by automating many processes, which reduced paperwork and provided clearer, more accurate goals and competencies."
"The implementation of the solution can be a bit difficult. They should make it easier. If it could be as simple as the SuccessFactors implementation that would be ideal."
"The solution is rather expensive."
"I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem."
"The speed of technical support can be improved."
"There's still room for improvement. We need end-to-end systems. Only the HR team uses HCM, but employees don't have access to their data. With Employee Central, employees can see their ratings, increment cycles, and other details, making things more transparent."
"The customer support from SAP is reasonable, yet I would rate it five out of ten."
 

Pricing and Cost Advice

Information not available
"In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue."
"HCM is cheaper than SuccessFactors."
"The pricing is around the middle, at a five out of ten. But it depends on the number of licenses. More licenses mean lower per-user costs. You need to understand how to play the volume game and the growth."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"The pricing depends upon the specific model and number of user accounts included in a bundle."
"We have an annual license for this solution, and the price depends on the number of users."
"Be careful and guard against future changes in licensing."
"The solution is a little expensive and we are charged per user for the license. The solution can be paid monthly or annually."
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
17%
Government
7%
University
5%
Computer Software Company
14%
Manufacturing Company
10%
Financial Services Firm
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about MHR iTrent?
MHR iTrent's functionality and the payroll part are good.
What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
SAP Human Capital Management
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about MHR iTrent vs. SAP HCM and other solutions. Updated: February 2025.
837,501 professionals have used our research since 2012.