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Microsoft Defender for Business vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
4.8
Microsoft Defender for Business customer service is generally good with quick online responses, but phone contact and efficiency need improvement.
Sentiment score
5.5
Trend Micro Smart Protection support is responsive and effective, though complex issues and standard support may have longer wait times.
 

Room For Improvement

Sentiment score
3.8
Microsoft Defender for Business needs better reporting, URL filtering, DLP capabilities, integration, false positive management, threat response, communication, and Mac support.
Sentiment score
5.4
Trend Micro Smart Protection requires improvements in management tools, pricing, integration, deployment, analytics, compatibility, documentation, resource usage, and technical support.
 

Scalability Issues

Sentiment score
8.3
Microsoft Defender for Business is highly scalable, cloud-driven, and successfully deployed on 20,000 endpoints with 2,000 users.
Sentiment score
7.9
Trend Micro Smart Protection is praised for its high scalability, suiting small to large enterprises with stable performance.
 

Stability Issues

Sentiment score
9.3
Users find Microsoft Defender for Business reliable and stable, appreciating its seamless integration, consistent protection, and minimal maintenance requirements.
Sentiment score
8.5
Trend Micro Smart Protection is considered reliable with good performance, though compatibility with major vendors like Microsoft needs improvement.
 

Valuable Features

Sentiment score
7.9
Microsoft Defender for Business offers scalable, user-friendly security with strong EDR capabilities and integrates seamlessly with Microsoft 365 and Lighthouse.
Sentiment score
8.1
Trend Micro Smart Protection offers comprehensive security and easy integration, featuring strong endpoint protection, AI capabilities, and ransomware defenses.
 

Categories and Ranking

Microsoft Defender for Busi...
Ranking in Endpoint Protection Platform (EPP)
41st
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
Microsoft Security Suite (18th)
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
31st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
42
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Endpoint Protection Platform (EPP) category, the mindshare of Microsoft Defender for Business is 1.7%, up from 1.1% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.4%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Tim_Howard - PeerSpot reviewer
Provides good protection against viruses but support needs improvement
The product's initial setup phase wasn't too bad. The product's installation phase wasn't terrible, but it could have been good to club the things in the process, especially for the ones who are doing it for the first time, and it would be good if Microsoft offered users, someone, to talk to who knows the product. You will be gambling if you use Google for the tool because who knows if it really knows what Microsoft Defender for Business is all about. On a scale of one to ten, if ten is the easiest, I rate the setup phase as an eight out of ten. The setup phase was straightforward. As the tool was needed in a small shop, the solution's deployment was done in a couple of days. The solution was deployed in my company with the help of a small team of ten people. I had my head of IT help me in rolling it out in our company.
ManelAlvarez - PeerSpot reviewer
Offers strong, all-around cybersecurity but is expensive
Installing Trend Micro Smart Protection is typically easy, but it can be tricky if you have another antivirus that must be removed first. A cloud solution is a better option as it simplifies the process by only requiring an endpoint connection to the console, ensuring safety and ease of deployment. Deploying Trend Micro Smart Protection usually takes just a few minutes. It involves preparing an SQL table, checking the environment for optimal performance, and ensuring no conflicting antivirus solutions exist. Once that is done, deploying it is as simple as running a script. We have a team of eight engineers who maintain the solution.
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Use our free recommendation engine to learn which Endpoint Protection Platform (EPP) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
7%
Manufacturing Company
6%
Retailer
6%
Computer Software Company
16%
Manufacturing Company
11%
Government
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Business?
A few things are valuable. One is the alerting we see when any kind of intrusion is happening, any kind of malware is being deployed across the endpoints, or any kind of suspicious activity is goin...
What is your experience regarding pricing and costs for Microsoft Defender for Business?
The tool's cost has been a little high, but I do not think it was terrible.
What needs improvement with Microsoft Defender for Business?
The tool's support is an area of concern where improvements are needed. I have had issues trying to get support or even trying to get to somebody. I often give up chasing the support and end up goi...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
The product pricing for PCs is reasonable, but server security can be expensive.
What needs improvement with Trend Micro Smart Protection?
Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be b...
 

Also Known As

No data available
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Information Not Available
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about Microsoft Defender for Business vs. Trend Micro Smart Protection and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.