Microsoft Teams vs Sendbird comparison

Microsoft and Sendbird are both solutions in the Enterprise Social Software category. Microsoft is ranked #1 with an average rating of 8.4, while Sendbird is ranked #10 with an average rating of 8.2. Microsoft holds a 11.9% mindshare in ESS, compared to Sendbird’s 0.3% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

Microsoft Teams

Read 163 Microsoft Teams reviews

3,325 Views
1,303 Comparison Views

95% willing to recommend

Sendbird

Read 6 Sendbird reviews

61 Views
25 Comparison Views

100% willing to recommend

Microsoft Teams

Sendbird

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Microsoft Teams and Sendbird based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Teams vs. Sendbird Report (Updated: December 2024).

Buyer's Guide

Microsoft Teams vs. Sendbird

December 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Microsoft Teams

Ranking in Enterprise Social Software

1st

Average Rating

8.2

Reviews Sentiment

7.9

Number of Reviews

163

Ranking in other categories

Virtual Meetings (4th)

Sendbird

Ranking in Enterprise Social Software

10th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (15th)

Mindshare comparison

As of December 2024, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 11.9%, down from 18.5% compared to the previous year. The mindshare of Sendbird is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Santhosh Varghese

Director - Cloud Security at Mastercard

Whiteboard and content sharing features are good

I would rate Teams's stability as a nine out of ten. However, some recent updates have made it less stable. I find it a little bit choppy. Sometimes, I find the network quality is not very good with low bandwidth. So, sometimes, when you have low bandwidth the quality becomes very poor. So, you have to optimize your usage.

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Aayushi Tailor

Senior Mobile Application Developer at qodors

Effortless implementation with comprehensive developer guidance for integration

I am a direct developer with cross-platform expertise, so we just have to use simple methods, like sending messages and connecting to create a channel and so on. We don't have to code more since every method gives proper responses, and we can get all the data from that response and display it in our application. It's easy to use. I suggest to other colleagues that if they consider a chat integration, Sendbird is simple and easy to understand. Additionally, if a new employee joins the company, it's easy for them to understand the code already implemented. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product enables us to create teams for specific projects."

"The Audio Call feature is its most valuable feature."

"The product is continually growing to add new features and functionality."

"One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient."

"I use the solution to chat with my team."

"The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."

"We can share all files on Microsoft Teams directly. It is integrated with Outlook."

"The most valuable feature of Microsoft Teams is its video calling feature which makes it easier to work on the solution."

More Microsoft Teams pros

"Sendbird is reliable and generally crash-free."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"Sendbird is very flexible, and they have made great strides towards optimization."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

Cons

"If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool."

"The solution's security feature needs enhancement for external collaborations with business partners and vendors."

"Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."

"It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."

"The desktop and mobile apps are quite different."

"They should include AI features in the solution."

"It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting."

"The product is not fully integrated in Brazil."

More Microsoft Teams cons

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"I thought that there should be the audio and the video call functionality as well."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"More analytics tools could be integrated into Sendbird."

"Their pricing is very high compared to competitors, which is a concern for us."

Pricing and Cost Advice

"I would rate the product's pricing an eight out of ten."

"We have a license needed to use Microsoft Teams."

"The solution is priced high."

"The product's pro accounts are cheap."

"The price is relatively high."

"I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."

"There is a need to pay for the licensing... I know that the payments are made on a yearly basis...There are no extra costs in addition to the standard licensing."

"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."

More Microsoft Teams pricing and cost advice

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

70%

Financial Services Firm

Government

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party comp...

See all answers

What needs improvement with Microsoft Teams?

Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and othe...

See all answers

What is your experience regarding pricing and costs for Sendbird?

I actually don't know anything about their pricing.

See all answers

What needs improvement with Sendbird?

At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.

See all answers

What is your primary use case for Sendbird?

We use the Sendbird JavaScript SDK for a React Native mobile app, specifically to manage all of our chat software. Instead of having our own WebSocket application for users to be in group channels ...

See all answers

Comparisons

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Compared 27% of the time

Symphony vs Microsoft Teams

Compared 18% of the time

SharePoint vs Microsoft Teams

Compared 17% of the time

Loom vs Microsoft Teams

Compared 10% of the time

GoToWebinar vs Microsoft Teams

Compared 8% of the time

More Microsoft Teams Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Teams

December 2024

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Buyer's Guide

Enterprise Social Software

December 2024

Download Sendbird product report

Also Known As

MS Teams

Sendbird Calls, Sendbird Desk

Learn More

Microsoft

Sendbird

Overview

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Information Not Available

Buyer's Guide

Microsoft Teams vs. Sendbird

December 2024

Free Report: Microsoft Teams vs. Sendbird

Find out what your peers are saying about Microsoft Teams vs. Sendbird and other solutions. Updated: December 2024.

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