Microsoft Teams vs Sendbird comparison

Microsoft and Sendbird are both solutions in the Enterprise Social Software category. Microsoft is ranked #1 with an average rating of 8.4, while Sendbird is ranked #27. Microsoft holds a 12.9% mindshare in ESS, compared to Sendbird’s 0.4% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

Microsoft Teams

Read 162 Microsoft Teams reviews

3,968 Views
1,507 Comparison Views

95% willing to recommend

Sendbird

Read 2 Sendbird reviews

44 Views
22 Comparison Views

100% willing to recommend

Microsoft Teams

Sendbird

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Executive Summary

We performed a comparison between Microsoft Teams and Sendbird based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Teams vs. Sendbird Report (Updated: October 2024).

Buyer's Guide

Microsoft Teams vs. Sendbird

October 2024

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Helped 813,418 peers since 2012

Categories and Ranking

Microsoft Teams

Ranking in Enterprise Social Software

1st

Average Rating

8.2

Number of Reviews

162

Ranking in other categories

Virtual Meetings (4th)

Sendbird

Ranking in Enterprise Social Software

27th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Help Desk Software (46th)

Mindshare comparison

As of October 2024, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 12.9%, down from 19.4% compared to the previous year. The mindshare of Sendbird is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Santhosh Varghese

Director - Cloud Security at Mastercard

Jul 24, 2024

Whiteboard and content sharing features are good

We use it for all team meetings or any virtual meetings, 24/7. Teams is our default platform because we use Microsoft 365 products. And in most of the organizations I've worked at, Microsoft 365 is the default The integration capabilities in Teams work pretty well. Teams integrates with a lot of…

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Aayushi Tailor

Senior Mobile Application Developer at qodors

Oct 4, 2024

Effortless implementation with comprehensive developer guidance for integration

I am a direct developer with cross-platform expertise, so we just have to use simple methods, like sending messages and connecting to create a channel and so on. We don't have to code more since every method gives proper responses, and we can get all the data from that response and display it in our application. It's easy to use. I suggest to other colleagues that if they consider a chat integration, Sendbird is simple and easy to understand. Additionally, if a new employee joins the company, it's easy for them to understand the code already implemented. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."

"File sharing is the most valuable feature."

"Screen sharing and chat retention are the most valuable features of Microsoft Teams."

"The most valuable feature for me is the chat."

"The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."

"I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."

"Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."

"The initial setup was really straightforward and easy."

More Microsoft Teams pros

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

Cons

"We encountered occasional outages, which occurred a couple of times last year while using the product."

"I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."

"It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense."

"The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it."

"One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

"The desktop and mobile apps are quite different."

"The product should improve its security."

"Sometimes Avaya is required for Teams to work well on phones."

More Microsoft Teams cons

"I thought that there should be the audio and the video call functionality as well."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

Pricing and Cost Advice

"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."

"The product is expensive."

"Its pricing is reasonable."

"The pricing for Teams is very competitive."

"It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint."

"Pricing is free to a threshold and then after that you have to license per user."

"I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive."

"Microsoft Teams’s pricing is low."

More Microsoft Teams pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

68%

Financial Services Firm

Government

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party comp...

See all answers

What needs improvement with Microsoft Teams?

Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and othe...

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Comparisons

Atlassian Confluence vs Microsoft Teams

Compared 30% of the time

SharePoint vs Microsoft Teams

Compared 20% of the time

Symphony vs Microsoft Teams

Compared 15% of the time

Loom vs Microsoft Teams

Compared 10% of the time

Chatter vs Microsoft Teams

Compared 9% of the time

More Microsoft Teams Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Teams

October 2024

Download Microsoft Teams product report

Buyer's Guide

Enterprise Social Software

October 2024

Download Sendbird product report

Also Known As

MS Teams

Sendbird Calls, Sendbird Desk

Learn More

Microsoft

Sendbird

Overview

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Information Not Available

Buyer's Guide

Microsoft Teams vs. Sendbird

October 2024

Free Report: Microsoft Teams vs. Sendbird

Find out what your peers are saying about Microsoft Teams vs. Sendbird and other solutions. Updated: October 2024.

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