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Microsoft Windows Server Update Services vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Organizations save costs and reduce manual effort by automating updates and downloading them to a central point.
Sentiment score
8.4
NinjaOne boosts efficiency with remote access, resolving more issues daily and achieving ROI typically within six months.
 

Customer Service

Sentiment score
8.5
Customer service for Microsoft Windows Server Update Services is mixed, with praise for premium support but issues with wait times and responsiveness.
Sentiment score
7.1
NinjaOne's customer support is highly rated for efficiency, reliability, and value-added features, despite occasional delayed responses.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
 

Scalability Issues

Sentiment score
7.9
Microsoft Windows Server Update Services supports high scalability, multi-level environments, hierarchical updates, and cloud integration for large enterprises.
Sentiment score
7.7
NinjaOne offers flexible cloud-based scalability, supporting diverse organizations managing numerous devices, with high user ratings and regional growth.
 

Stability Issues

Sentiment score
7.9
Microsoft Windows Server Update Services is highly stable and reliable, though occasional bugs may occur depending on version and environment.
Sentiment score
8.2
NinjaOne is highly stable, with consistent performance, minimal issues, and frequent updates enhancing reliability despite occasional minor challenges.
 

Room For Improvement

Microsoft Windows Server Update Services requires improvements in usability, package validation, update grouping, reporting, integration, automation, stability, and security.
NinjaOne users seek improvements in integrations, mobile app functionality, reporting, ticketing, GUI, patching, remote connectivity, security, automation, and pricing.
Security and reporting, including business intelligence tools, are adequate.
 

Setup Cost

Microsoft Windows Server Update Services is free with Windows Server, but additional storage and broader licensing costs may apply.
NinjaOne's flexible, negotiable pricing is competitive, offering value and discounts, particularly benefiting tax-exempt institutions like schools.
The pricing for NinjaOne is appropriate for small companies.
 

Valuable Features

Microsoft Windows Server Update Services offers centralized, scalable update management, detailed control, automated deployment, and compliance reporting for security and feature updates.
NinjaOne offers efficient remote management, automated patching, easy software deployment, and excellent ROI for small businesses.
The software's automation tools have solved critical deployment problems for small businesses.
 

Categories and Ranking

Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
47
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Patch Management
4th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
16
Ranking in other categories
Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of December 2024, in the Patch Management category, the mindshare of Microsoft Windows Server Update Services is 9.9%, down from 14.5% compared to the previous year. The mindshare of NinjaOne is 8.7%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Mashood Atitebi - PeerSpot reviewer
A robust and stable platform for centralized update management enhancing system security
One area for potential improvement involves the administrative portal, where numerous options, including asset management and patch management, are integrated. There's a suggestion that decoupling these integrated tools might be beneficial. This decoupling could involve separating services or options to provide more flexibility and potentially reduce costs, allowing for a more modular approach to the utilization of these tools.
Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
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824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
12%
Manufacturing Company
10%
Financial Services Firm
8%
Computer Software Company
17%
Retailer
7%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Our experience with Microsoft Windows Server Update Services involves no setup cost or licensing fees, as it is included with our existing licenses.
What needs improvement with Microsoft Windows Server Update Services?
There are several areas needing improvement, including the management of third-party patches, better enforcement of patch deployment on user PCs, and the ability to schedule updates at specific tim...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such ...
What needs improvement with NinjaOne?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, inc...
 

Also Known As

Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
No data available
 

Overview

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft Windows Server Update Services vs. NinjaOne and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.