Try our new research platform with insights from 80,000+ expert users

Microsoft Windows Server Update Services vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Organizations save costs and reduce manual effort by automating updates and downloading them to a central point.
Sentiment score
7.4
NinjaOne boosts productivity with enhanced remote connectivity, handling more tickets, reducing workloads, and proving beneficial within six months.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
8.5
Customer service for Microsoft Windows Server Update Services is mixed, with praise for premium support but issues with wait times and responsiveness.
Sentiment score
7.9
NinjaOne support is generally rated excellent, though some occasional issues occur; strong documentation and community enhance user experience.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
 

Scalability Issues

Sentiment score
7.9
Microsoft Windows Server Update Services supports high scalability, multi-level environments, hierarchical updates, and cloud integration for large enterprises.
Sentiment score
7.8
NinjaOne is praised for scalable cloud solutions, supporting numerous users and devices, despite increased costs with more devices.
 

Stability Issues

Sentiment score
7.9
Microsoft Windows Server Update Services is highly stable and reliable, though occasional bugs may occur depending on version and environment.
Sentiment score
7.8
NinjaOne is highly stable, with minimal issues and frequent updates, earning ratings of eight to ten for reliability.
 

Room For Improvement

Microsoft Windows Server Update Services requires improvements in usability, package validation, update grouping, reporting, integration, automation, stability, and security.
NinjaOne requires better third-party integrations, UI enhancements, improved connectivity, and expanded features while addressing cost concerns.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
 

Setup Cost

Microsoft Windows Server Update Services is free with Windows Server, but additional storage and broader licensing costs may apply.
NinjaOne offers affordable, competitive pricing with flexible subscription rates, monthly licensing, and additional tools, ideal for small companies.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
 

Valuable Features

Microsoft Windows Server Update Services offers centralized, scalable update management, detailed control, automated deployment, and compliance reporting for security and feature updates.
NinjaOne offers remote management, automation, and integration features, appealing to small businesses with efficient performance and affordability.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
 

Categories and Ranking

Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
47
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Patch Management
5th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (35th), Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of January 2025, in the Patch Management category, the mindshare of Microsoft Windows Server Update Services is 9.2%, down from 14.2% compared to the previous year. The mindshare of NinjaOne is 8.8%, up from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Mashood Atitebi - PeerSpot reviewer
A robust and stable platform for centralized update management enhancing system security
One area for potential improvement involves the administrative portal, where numerous options, including asset management and patch management, are integrated. There's a suggestion that decoupling these integrated tools might be beneficial. This decoupling could involve separating services or options to provide more flexibility and potentially reduce costs, allowing for a more modular approach to the utilization of these tools.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
report
Use our free recommendation engine to learn which Patch Management solutions are best for your needs.
831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
11%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
17%
Retailer
7%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Our experience with Microsoft Windows Server Update Services involves no setup cost or licensing fees, as it is included with our existing licenses.
What needs improvement with Microsoft Windows Server Update Services?
There are several areas needing improvement, including the management of third-party patches, better enforcement of patch deployment on user PCs, and the ability to schedule updates at specific tim...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
 

Also Known As

Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
No data available
 

Overview

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft Windows Server Update Services vs. NinjaOne and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.