Oracle CRM and monday.com compete in the CRM sector, addressing diverse business needs. Oracle CRM holds an upper hand for large enterprises with complex integration demands, while monday.com stands out for its user-friendly design appealing to startups and SMEs.
Features: Oracle CRM offers modular capabilities such as deep integration with Oracle's ERP solutions, comprehensive industry solutions, and extensive customization. It is designed for enterprises managing complex workflows. monday.com is known for task management, automation, and visual project tracking, offering user-friendly interfaces and flexibility suitable for small to medium enterprises.
Room for Improvement: Oracle CRM faces challenges with integration complexity, steep learning curve, and user interface issues. Users have reported performance difficulties requiring technical expertise. monday.com struggles with scalability in large projects, frequent automation glitches, and an overwhelming notification system. Users seek more integration options and streamlined notifications.
Ease of Deployment and Customer Service: Oracle CRM offers cloud and on-premises deployments, which can be complex and time-consuming. Its customer service is strong but may experience initial response delays. monday.com's cloud-based deployment is praised for its intuitive setup and rapid implementation, with responsive and user-friendly support aligning with its simple deployment.
Pricing and ROI: Oracle CRM is seen as expensive, often yielding less ROI when partially implemented due to high costs. Its pricing is justifiable for its comprehensive capabilities for large enterprises. monday.com offers competitive pricing, especially beneficial for small to mid-sized businesses, enhancing ROI by boosting team productivity and reducing operational complexity.
I would rate their customer service a ten.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
When a client asks for any support, they're often in real trouble and need a prompt response.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
It is quite expensive.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.0% |
| monday.com | 1.1% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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