

Oracle CRM and Monday.com compete in the CRM market, catering to businesses with diverse needs. While Oracle CRM is designed for large enterprises with scalability and integration requirements, Monday.com has an edge with its user-friendly, customizable platform, appealing to teams seeking collaboration.
Features: Oracle CRM includes scalability, strong analytics, and integration capabilities, making it ideal for large enterprises. Monday.com is known for flexibility, task management, and automation features that support collaborative team environments.
Room for Improvement: Oracle CRM's areas for improvement include its user interface, performance, and customization challenges. Monday.com could enhance its integration capabilities, expand automation, improve mobile functionality, and refine notifications to reduce clutter.
Ease of Deployment and Customer Service: Oracle CRM is complex, offering on-premises and cloud options, with mixed customer support dependent on client status. Monday.com offers cloud-first, easy deployment, with responsive support, although onboarding can be challenging.
Pricing and ROI: Oracle CRM is expensive, appealing to large enterprises with efficiency returns, though entry cost is high. Monday.com offers competitive pricing tiers for smaller businesses, providing good value with positive ROI through improved collaboration and productivity.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
I have seen a return on investment with monday.com, specifically time saved.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
I would rate the technical support of Oracle an eight, as ten is the best.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com's scalability is great.
Regarding scalability, monday.com is easy to scale up as my needs change.
I think it's scalable because we are a company with almost a hundred thousand people.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
When a client asks for any support, they're often in real trouble and need a prompt response.
Reporting is really bad.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
monday.com saves time and gets everyone on the same page within my team.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
| Product | Mindshare (%) |
|---|---|
| monday.com | 1.2% |
| Oracle CRM | 1.2% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 182 |
| Midsize Enterprise | 28 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 25 |
Monday.com offers intuitive automation, seamless task creation, and easy collaboration to enhance business productivity. It enables users to integrate external apps and customize workflows effectively, saving time and improving team coordination.
Monday.com stands out with features like customizable workflows, color-coded statuses, and Gantt charts for timeline tracking. Its integration capabilities allow streamlined communication and enhanced efficiency. Users appreciate the platform's user-friendly interface and flexibility in customization. Automation and templates help reduce manual tasks significantly, providing real-time updates and notifications, which keep teams organized and informed.
What are the key features of monday.com?Monday.com is widely adopted in industries like sales, marketing, HR, and finance to improve workflow management and collaboration. It supports teams in organizing tasks and tracking project progress, offering tools like dashboards and Kanban boards for resource allocation, planning, and reporting. Departments use it for planning, onboarding, and achieving business goals.
Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.
Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.
What are the key features of Oracle CRM?Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.
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