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Oracle CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Users find monday.com invaluable for boosting productivity and efficiency despite challenges in quantifying exact ROI.
Sentiment score
4.1
Users experience varied benefits, with some noting significant cost savings and efficiency, while others face user experience limitations.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Project Engineer at Unilever
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
Vice President, Finance and Operations at Fruitist
Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.
Sr. Project Manager at GlaxoSmithKline
 

Customer Service

Sentiment score
7.4
monday.com offers responsive, proactive support with effective communication, despite occasional delays, enhancing user experience with helpful resources.
Sentiment score
6.3
Oracle CRM's 24/7 global support is effective but inconsistent, with varying user experiences in response times and assistance.
I would rate their customer service a ten.
Head of Financial Team at resolutte
The customer support is very proactive, responsive, and easy to reach.
Sr. Project Manager at GlaxoSmithKline
monday.com is very cost-effective and it has great customer support.
Project Engineer at Unilever
I would rate the technical support of Oracle an eight, as ten is the best.
Head Of IT Operations at fatima group
 

Scalability Issues

Sentiment score
7.9
Monday.com offers scalable solutions for diverse company sizes, adaptable for remote teams, with room for data handling improvements.
Sentiment score
7.1
Oracle CRM is praised for scalability and flexibility, but requires careful configuration, especially for on-premises setups.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
Vice President, Finance and Operations at Fruitist
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Project Engineer at Unilever
 

Stability Issues

Sentiment score
7.9
Monday.com is praised for its stability and reliability, with minimal downtime and high user satisfaction across platforms.
Sentiment score
7.4
Oracle CRM is reliable and handles complex tasks well, with most users rating it between seven and ten.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Vice President, Finance and Operations at Fruitist
monday.com is very stable.
Project Engineer at Unilever
We haven't really had any technical challenges with Oracle CRM.
Information Security Executive at a comms service provider with 1,001-5,000 employees
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
IT Consultant at a tech services company with 51-200 employees
 

Room For Improvement

Monday.com users seek enhanced integrations, improved automation, and better project management features, while requesting faster performance and intuitive interface.
Oracle CRM is criticized for its outdated interface, costly customization, slow performance, poor integration, and complex deployment.
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
The integration with Google Sheets is also not working very well.
Sr. Project Manager at GlaxoSmithKline
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
Information Security Executive at a comms service provider with 1,001-5,000 employees
When a client asks for any support, they're often in real trouble and need a prompt response.
IT Consultant at a tech services company with 51-200 employees
The AI feature needs improvement.
Technology Consultant at Clarinox Technologies Kenya
 

Setup Cost

Enterprise users find monday.com pricing fair for its features, despite varied opinions on cost-effectiveness compared to competitors.
Oracle CRM is pricey but offers scalable, flexible models suitable for enterprises requiring extensive database and scalability features.
It is quite expensive.
Head of Financial Team at resolutte
The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.
Sr. Project Manager at GlaxoSmithKline
The basic, standard, and pro plans range from $12 to $24 per user per month.
Data Engineer at a outsourcing company with 201-500 employees
 

Valuable Features

monday.com features automation, customization, and tracking, enhancing task management, project visualization, and team collaboration with integrations.
Oracle CRM offers customizable, scalable solutions with seamless integration and analytics, enhancing sales, marketing, and service operations efficiently.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.
Sr. Project Manager at GlaxoSmithKline
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
Project Engineer at Unilever
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
IT Consultant at a tech services company with 51-200 employees
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Information Security Executive at a comms service provider with 1,001-5,000 employees
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
Technology Consultant at Clarinox Technologies Kenya
 

Categories and Ranking

monday.com
Ranking in CRM
5th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
235
Ranking in other categories
Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th), Opportunity Management (4th)
Oracle CRM
Ranking in CRM
7th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
42
Ranking in other categories
Marketing Automation (5th)
 

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. The mindshare of Oracle CRM is 1.1%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
monday.com1.2%
Oracle CRM1.1%
Other97.7%
CRM
 

Featured Reviews

Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Centralized workflows have boosted cross-team collaboration and made complex projects manageable
monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.
reviewer2758776 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Has improved process coverage and integration while offering strong analytics and user experience
The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Government
7%
Financial Services Firm
7%
Computer Software Company
7%
University
13%
Financial Services Firm
12%
Educational Organization
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business180
Midsize Enterprise27
Large Enterprise30
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise23
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...
What is your primary use case for monday.com?
The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...
What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Find out what your peers are saying about Oracle CRM vs. monday.com and other solutions. Updated: March 2026.
884,122 professionals have used our research since 2012.