Oracle Fusion Service and monday.com operate in the service and project management categories, respectively. Oracle Fusion Service appears to have an advantage in providing comprehensive service-specific features, while monday.com excels in project management customization and ease of use.
Features: Oracle Fusion Service offers omni-channel capabilities such as SLA management, proactive chat, and survey tools, which cater specifically to service-oriented needs. monday.com, on the other hand, focuses on a user-friendly approach, featuring task assignment, robust collaboration tools, and a variety of integrations to enhance project management efficiency.
Room for Improvement: Oracle Fusion Service could improve its intuitive UI/UX and enhance integration with older platforms, along with addressing ERP Cloud performance. Cost considerations also pose challenges in some regions. monday.com could refine its automation functionalities and improve board customizations to accommodate varied user needs better. Simplifying the user interface and reducing system downtimes would also benefit new users.
Ease of Deployment and Customer Service: Oracle Fusion Service offers deployment versatility across public and private clouds, albeit complex and requiring expertise, with Oracle's technical support being reliable but slower. monday.com is easily deployed in the public cloud with straightforward setup procedures, backed by responsive customer service, albeit with limited cloud flexibility compared to Oracle Fusion.
Pricing and ROI: Oracle Fusion Service's pricing model is usage-based and tends to be expensive for smaller entities, though it promises a tailored ROI with business process cost reductions. monday.com is seen as cost-effective, offering various plans that provide significant value. While higher tiers may be pricey, many users find them justified by the enhanced productivity and user-friendly experience.
Within CRM, I have worked on B2C service and sales extensively.
I would rate their customer service a ten.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
It is quite expensive.
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.
| Product | Market Share (%) |
|---|---|
| monday.com for Enterprise | 1.9% |
| Oracle Fusion Service | 0.8% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 22 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
