MuleSoft Anypoint Platform vs Zapier comparison

MuleSoft Anypoint Platform

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Executive SummaryUpdated on Mar 9, 2025

MuleSoft Anypoint Platform and Zapier compete in the integration and automation category. MuleSoft seems to have the upper hand for enterprises needing comprehensive API management and robust hybrid integration solutions, while Zapier excels for simpler, code-free automation workflows.

Features: MuleSoft Anypoint Platform offers robust API management, hybrid integration capabilities, and a diverse range of connectors, providing a comprehensive toolkit for enterprise-grade solutions. It also features strong monitoring and API reusability. Zapier specializes in connecting disparate cloud applications through automated workflows, emphasizing ease of use, rapid setup of automation, and offering an extensive library of integrations.

Room for Improvement: MuleSoft faces hurdles with pricing complexity, technical support responsiveness, and the need for faster release cycles. Users mention pricing as a barrier for smaller businesses and suggest enhancements in AI capabilities. Zapier requires improvements in handling complex business logic within Zaps, connection reliability, and faster support responses. Users frequently mention the need for better functionality in multi-step workflows and advanced decision-making capabilities.

Ease Of Deployment and Customer Service: MuleSoft Anypoint Platform supports multiple deployment models such as public, private, and hybrid clouds, making it versatile for enterprise requirements. Customer service feedback is mixed, with some users noting slower response times. Zapier focuses on ease of deployment primarily in the public cloud, with users citing positive experiences with their proactive support team, though advanced API integrations can pose complexity.

Pricing and ROI: MuleSoft Anypoint Platform is considered expensive with a complex pricing model, potentially deterring smaller organizations. Larger enterprises likely see significant ROI due to its robust integration capabilities. Zapier offers a more accessible pricing structure with a free plan for basic needs and flexible paid plans appealing to startups and small to medium businesses. While costs may increase with complex tasks, most users find the pricing justifiable due to time savings and functionality provided.

To learn more, read our detailed MuleSoft Anypoint Platform vs. Zapier Report (Updated: April 2025).

MuleSoft Anypoint Platform vs. Zapier

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MuleSoft Anypoint Platform

Ranking in Cloud Data Integration

4th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Message Queue (MQ) Software (4th), Business-to-Business Middleware (1st), Workload Automation (8th), Integration Platform as a Service (iPaaS) (2nd)

Zapier

Ranking in Cloud Data Integration

10th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Cloud Data Integration category, the mindshare of MuleSoft Anypoint Platform is 6.7%, down from 8.1% compared to the previous year. The mindshare of Zapier is 1.9%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Data Integration

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Robust, reliable, and stable, ensuring high availability for critical integrations

I would rate the scalability an eight out of ten; it is a highly scalable solution. We have around 200 end users using this solution in our company. We use it to its maximum capacity. However, it's not for P1 applications, but definitely for severity two cases (P2 level). It integrates critical applications, but it's not a platform that, if it stops, the entire system would come down. So, it's more like a severity two level. However, it has the potential to eventually become a P1 platform. Not exactly P1 applications, but a P1 platform. Because now we are still in the transition to migrate everything, all the integrations to Mule Anypoint Platform. But once it's done, then this platform becomes critical. Because even now, we have point-to-point connections.

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FrankHo

Analyst at MSXI

Though the tool offers a visually appealing UI, it needs to improve its documentation

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very scalable with solid performance and the capability of extending it using any custom Java in case you don't have anything out of the box. MDP is strong. It is good compared to other products regarding its capabilities in managing or orchestrating the issue load."

"The most valuable feature for me is the Exchange sub-tool."

"API management."

"This is the easiest and best tool available."

"The most valuable feature is their integrations and very good API management."

"Messaging and queueing solution that has good stability and scalability. It can be used for a variety of messaging types."

"It's easy to use and comes as a bundle package with the Anypoint Platform, removing the need for any complex setup."

"The most valuable features for us are flexibility, all the features related to connectivity with multiple connectors to the business, and the flexibility of on-premises and cloud deployments."

More MuleSoft Anypoint Platform pros

"The solution is a SaaS and does not require a complex setup."

"There are a few valuable features, like the stability that it comes with and also the number of features that it offers. I've used other services like Pabbly, but they don't offer similar numbers of applications that Zapier has or allows to integrate with – it's maximum."

"The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed, grouped, and filtered is really valuable for many businesses."

"Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market."

"The connection between Facebook lead forms and MailChimp integrations is the most valuable feature."

"We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up."

"Zapier's interface, for me, is the solution's greatest value proposition. It is designed and developed for people who don't have a clue about what they're trying to do. It has a very user-friendly interface."

"Zapier’s most valuable feature is its ability to interconnect applications or devices."

More Zapier pros

Cons

"The price could be improved."

"What I hear from my customers is that it's very expensive compared to the cost of other integration suites. The cost keeps increasing. MuleSoft should come up with customization factors by using a different way of getting the cost-related stuff to attract customers. That is, they should come up with some cost optimizations."

"The initial setup should be made easy and the documentation should have some guidance."

"Over the years, Mule Anypoint Platform has undergone significant improvements. When I first started using it, the API gateway capabilities were fairly basic."

"One area we'd like to see improvement in is the error logging and troubleshooting process."

"It would be better if we had a clearer view of the solution's future releases."

"Although the solution's proxy design and process are good, it faces connecting issues because it lacks data integration."

"MuleSoft is considered one of the more expensive products in the market."

More MuleSoft Anypoint Platform cons

"At the moment, they allow a limited number of apps. I look forward to getting more apps for each package."

"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."

"Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client."

"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."

"Zapier needs to improve in the same way most RPA solutions should, such as Robocorp, Make, or UiPath. They are not good at helping you find the connections that you need for the problem that you have. For example, if need something on Instagram. I'm going to have to do research for hours to be able to find the components or the app, which is going to do what I need it to do. It makes it difficult to use the system when you don't know what to use."

"Zapier could be a little faster, but that might not be possible. I would encourage Zapier to make more API endpoints for each application"

"It could support various languages along with Python."

"I would like to see them improve the Quickbase integration. Currently, it only allows triggering actions when records are added, but it would be more useful if we could also trigger actions when records are modified or deleted."

More Zapier cons

Pricing and Cost Advice

"The pricing of our solution is highly competitive. While it may not be categorized as exceptionally low, it is certainly more affordable compared to IBM."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing as four or five out of ten."

"The product is still very expensive."

"The licensing is core-based. My customers tell me that it's very expensive compared to the cost of other integration suites."

"The product comes complete at one set price including support."

"Mule Anypoint Platform is an expensive solution."

"The tool is heavily bundle-priced. I rate the solution’s pricing five on a scale of ten, where one is expensive, and ten is cheap."

"The tool's pricing is cheaper than other RPAs' since it is execution-based. Other RPAs charge based on subscriptions."

More MuleSoft Anypoint Platform pricing and cost advice

"The price of Zapier is approximately $75 monthly."

"It's very affordable."

"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."

"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."

"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."

"Think your Zaps through to make sure you don't use more Zaps than you need."

"Zapier's price is good."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

More Zapier pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

21%

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

10%

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What advice do you have for others considering Mule Anypoint Platform?

I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes; What I see is though if you are an enterprise and have enough money th...

How does TIBCO BusinessWorks compare with Mule Anypoint Platform?

Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...

What can Mule Anypoint Platform be used for and what do you use it for most often?

This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform for API management, as it lets us build new APIs easily and design new interfaces...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

What needs improvement with Zapier?

The pricing could be a little cheaper.

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Product Reports

MuleSoft Anypoint Platform

April 2025

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March 2025

Also Known As

Data Integrator, Anypoint MQ

No data available

Overview

MuleSoft Anypoint Platform is used for integration and API management, connecting enterprise applications across retail, e-commerce, and supply chain. It supports cloud-to-cloud and cloud-to-on-premises scenarios with real-time and asynchronous messaging.

Users leverage MuleSoft Anypoint Platform for diverse integrations including cloud-based and on-premises, enabling data transformations, middleware functions, and hybrid integrations. It seamlessly connects systems like SAP, Salesforce, and Oracle, facilitating data transfers and integrating legacy systems. The platform offers a graphic interface, quick implementation, and a variety of connectors, contributing to its popularity for robust and scalable solutions. Despite its strengths, users seek better technical support, more connectors, simplified runtime management, and improved documentation.

What are the key features of MuleSoft Anypoint Platform?

Marketplace for integration platforms: Provides pre-built connectors and templates.
API management: Efficient management and monitoring of APIs.
Graphic interface: User-friendly design for ease of use.
Monitoring capabilities: Comprehensive monitoring and observability features.
Quick implementation: Rapid deployment of integrations and APIs.
Pre-built templates: Ready-to-use templates for common integrations.
Stability and performance: Reliable and high-performing platform.
Data transformation with DataWeave: Powerful tool for data mapping and transformation.
Support for hybrid deployments: Flexibility to integrate cloud and on-premises systems.

What benefits and ROI can users expect?

Increased connectivity: Seamless integration of multiple systems.
Operational efficiency: Streamlined processes and data flows.
Scalability: Ability to grow with business needs.
Cost savings: Reduced development time with pre-built components.
Enhanced visibility: Improved monitoring and management of integrations.

Enterprises in retail, e-commerce, and supply chain implement MuleSoft Anypoint Platform to connect various applications and systems. It supports real-time messaging for inventory management, synchronizes customer data across platforms, and integrates with legacy systems for smooth data migration. Users benefit from quick deployments and a marketplace that accelerates integration projects.

Salesforce

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

BuzzFeed, Groupon, Spotify, Columbia University, FOX