MuleSoft Anypoint Platform vs Zapier comparison

MuleSoft Anypoint Platform

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Executive SummaryUpdated on Dec 8, 2024

MuleSoft Anypoint Platform and Zapier both compete in the integration solutions category. MuleSoft seems to have the upper hand for large enterprises due to its scalability and API management capabilities, while Zapier's intuitive interface and affordability make it appealing for startups and small businesses.

Features: MuleSoft Anypoint Platform offers over 200 standard connectors for applications like HTTP(s), databases, and SOAP, along with API management and the flexibility of different deployment environments. It provides high scalability and performance. Zapier, in contrast, provides extensive pre-built integrations that can automate tasks between web applications, saving development time with its user-friendly, no-code interface.

Room for Improvement: MuleSoft faces challenges with complex setup and pricing that might deter smaller companies. Enhancements in runtime management and user-friendliness could improve its appeal to non-enterprise users. Zapier, meanwhile, needs improvements in integrating lesser-known apps and better error reporting interfaces. It also lacks advanced logic capabilities for complex automation needs.

Ease of Deployment and Customer Service: MuleSoft provides multiple deployment options, including hybrid and on-premises, suitable for complex IT landscapes, but users report mixed technical support experiences. Zapier, operating in the public cloud, offers a straightforward interface and boasts responsive customer support, though its documentation may need more depth.

Pricing and ROI: MuleSoft is seen as expensive due to a complex licensing model, but it offers substantial ROI for large enterprises via its API-led approach. Zapier is more budget-friendly, with pricing that scales with usage and a free tier offering significant value to newcomers.

To learn more, read our detailed MuleSoft Anypoint Platform vs. Zapier Report (Updated: December 2024).

MuleSoft Anypoint Platform vs. Zapier

December 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

MuleSoft Anypoint Platform lowers costs and technical debt, enhancing efficiency through API reuse, benefiting larger enterprises significantly.

No sentiment score available

No quotes available

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No quotes available

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Customer Service

Sentiment score

6.7

MuleSoft Anypoint Platform offers responsive support with varying service levels, but documentation and response times need improvement.

Sentiment score

7.7

Zapier's customer service is praised for efficient support, though some miss an on-demand chat, with documentation also helpful.

No quotes available

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No quotes available

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Scalability Issues

Sentiment score

7.8

MuleSoft Anypoint Platform is highly scalable and suited for enterprises, but requires investment for optimal performance and integration.

No sentiment score available

MuleSoft provides the ability to scale, yet it is costly to do so.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

No quotes available

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Stability Issues

Sentiment score

7.9

MuleSoft Anypoint Platform is stable and reliable, but connector issues and external factors may affect its consistency.

Sentiment score

7.0

Zapier is generally stable, though occasional glitches and third-party tool issues can affect reliability; most users rate it highly.

No quotes available

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No quotes available

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Room For Improvement

MuleSoft Anypoint Platform requires improved error handling, scalability, support, integration options, and enhanced performance, security, and pricing flexibility.

Zapier users seek enhanced support, documentation, and integrations, addressing usability, pricing, and feature improvements for increased functionality.

MuleSoft is considered expensive, so pricing is a major concern.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

No quotes available

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Setup Cost

MuleSoft Anypoint Platform's high pricing challenges small businesses despite benefits, though a pay-as-you-go model may improve accessibility.

Zapier pricing varies from free to over $800 monthly, depending on task complexity and volume, with scalable payment options.

MuleSoft is considered one of the more expensive products in the market.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

No quotes available

For more quotes and insights, download the Zapier report

Valuable Features

MuleSoft Anypoint Platform excels in API management, offering easy integration, visual design, scalability, and seamless microservices support.

The most valuable feature is the full lifecycle management, including Anypoint Designer and Exchange, as well as Discofolio API.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

No quotes available

For more quotes and insights, download the Zapier report

Categories and Ranking

MuleSoft Anypoint Platform

Ranking in Cloud Data Integration

4th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Message Queue (MQ) Software (4th), Business-to-Business Middleware (2nd), Workload Automation (10th), Integration Platform as a Service (iPaaS) (2nd)

Zapier

Ranking in Cloud Data Integration

9th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Cloud Data Integration category, the mindshare of MuleSoft Anypoint Platform is 8.6%, up from 8.5% compared to the previous year. The mindshare of Zapier is 2.0%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Data Integration

Featured Reviews

Vijay Subramanyam

Delivery Head at CBL Solutions

Robust, reliable, and stable, ensuring high availability for critical integrations

I would rate the scalability an eight out of ten; it is a highly scalable solution. We have around 200 end users using this solution in our company. We use it to its maximum capacity. However, it's not for P1 applications, but definitely for severity two cases (P2 level). It integrates critical applications, but it's not a platform that, if it stops, the entire system would come down. So, it's more like a severity two level. However, it has the potential to eventually become a P1 platform. Not exactly P1 applications, but a P1 platform. Because now we are still in the transition to migrate everything, all the integrations to Mule Anypoint Platform. But once it's done, then this platform becomes critical. Because even now, we have point-to-point connections.

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FrankHo

Analyst at MSXI

Though the tool offers a visually appealing UI, it needs to improve its documentation

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

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Top Industries

By visitors reading reviews

Educational Organization

23%

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What advice do you have for others considering Mule Anypoint Platform?

I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes; What I see is though if you are an enterprise and have enough money th...

How does TIBCO BusinessWorks compare with Mule Anypoint Platform?

Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...

What can Mule Anypoint Platform be used for and what do you use it for most often?

This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform for API management, as it lets us build new APIs easily and design new interfaces...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

What needs improvement with Zapier?

The pricing could be a little cheaper.

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Product Reports

MuleSoft Anypoint Platform

December 2024

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November 2024

Also Known As

Data Integrator, Anypoint MQ

No data available

Learn More

Salesforce

Overview

MuleSoft Anypoint Platform is used for integration and API management, connecting enterprise applications across retail, e-commerce, and supply chain. It supports cloud-to-cloud and cloud-to-on-premises scenarios with real-time and asynchronous messaging.

Users leverage MuleSoft Anypoint Platform for diverse integrations including cloud-based and on-premises, enabling data transformations, middleware functions, and hybrid integrations. It seamlessly connects systems like SAP, Salesforce, and Oracle, facilitating data transfers and integrating legacy systems. The platform offers a graphic interface, quick implementation, and a variety of connectors, contributing to its popularity for robust and scalable solutions. Despite its strengths, users seek better technical support, more connectors, simplified runtime management, and improved documentation.

What are the key features of MuleSoft Anypoint Platform?

Marketplace for integration platforms: Provides pre-built connectors and templates.
API management: Efficient management and monitoring of APIs.
Graphic interface: User-friendly design for ease of use.
Monitoring capabilities: Comprehensive monitoring and observability features.
Quick implementation: Rapid deployment of integrations and APIs.
Pre-built templates: Ready-to-use templates for common integrations.
Stability and performance: Reliable and high-performing platform.
Data transformation with DataWeave: Powerful tool for data mapping and transformation.
Support for hybrid deployments: Flexibility to integrate cloud and on-premises systems.

What benefits and ROI can users expect?

Increased connectivity: Seamless integration of multiple systems.
Operational efficiency: Streamlined processes and data flows.
Scalability: Ability to grow with business needs.
Cost savings: Reduced development time with pre-built components.
Enhanced visibility: Improved monitoring and management of integrations.

Enterprises in retail, e-commerce, and supply chain implement MuleSoft Anypoint Platform to connect various applications and systems. It supports real-time messaging for inventory management, synchronizes customer data across platforms, and integrates with legacy systems for smooth data migration. Users benefit from quick deployments and a marketplace that accelerates integration projects.

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

BuzzFeed, Groupon, Spotify, Columbia University, FOX