MuleSoft Anypoint Platform vs Zapier comparison

MuleSoft Anypoint Platform

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Executive SummaryUpdated on Mar 9, 2025

MuleSoft Anypoint Platform and Zapier compete in the integration and automation category. MuleSoft seems to have the upper hand for enterprises needing comprehensive API management and robust hybrid integration solutions, while Zapier excels for simpler, code-free automation workflows.

Features: MuleSoft Anypoint Platform offers robust API management, hybrid integration capabilities, and a diverse range of connectors, providing a comprehensive toolkit for enterprise-grade solutions. It also features strong monitoring and API reusability. Zapier specializes in connecting disparate cloud applications through automated workflows, emphasizing ease of use, rapid setup of automation, and offering an extensive library of integrations.

Room for Improvement: MuleSoft faces hurdles with pricing complexity, technical support responsiveness, and the need for faster release cycles. Users mention pricing as a barrier for smaller businesses and suggest enhancements in AI capabilities. Zapier requires improvements in handling complex business logic within Zaps, connection reliability, and faster support responses. Users frequently mention the need for better functionality in multi-step workflows and advanced decision-making capabilities.

Ease Of Deployment and Customer Service: MuleSoft Anypoint Platform supports multiple deployment models such as public, private, and hybrid clouds, making it versatile for enterprise requirements. Customer service feedback is mixed, with some users noting slower response times. Zapier focuses on ease of deployment primarily in the public cloud, with users citing positive experiences with their proactive support team, though advanced API integrations can pose complexity.

Pricing and ROI: MuleSoft Anypoint Platform is considered expensive with a complex pricing model, potentially deterring smaller organizations. Larger enterprises likely see significant ROI due to its robust integration capabilities. Zapier offers a more accessible pricing structure with a free plan for basic needs and flexible paid plans appealing to startups and small to medium businesses. While costs may increase with complex tasks, most users find the pricing justifiable due to time savings and functionality provided.

To learn more, read our detailed MuleSoft Anypoint Platform vs. Zapier Report (Updated: March 2025).

MuleSoft Anypoint Platform vs. Zapier

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MuleSoft Anypoint Platform

Ranking in Cloud Data Integration

4th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Message Queue (MQ) Software (4th), Business-to-Business Middleware (1st), Workload Automation (8th), Integration Platform as a Service (iPaaS) (2nd)

Zapier

Ranking in Cloud Data Integration

10th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Cloud Data Integration category, the mindshare of MuleSoft Anypoint Platform is 6.7%, down from 8.1% compared to the previous year. The mindshare of Zapier is 1.9%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Data Integration

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Robust, reliable, and stable, ensuring high availability for critical integrations

I would rate the scalability an eight out of ten; it is a highly scalable solution. We have around 200 end users using this solution in our company. We use it to its maximum capacity. However, it's not for P1 applications, but definitely for severity two cases (P2 level). It integrates critical applications, but it's not a platform that, if it stops, the entire system would come down. So, it's more like a severity two level. However, it has the potential to eventually become a P1 platform. Not exactly P1 applications, but a P1 platform. Because now we are still in the transition to migrate everything, all the integrations to Mule Anypoint Platform. But once it's done, then this platform becomes critical. Because even now, we have point-to-point connections.

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FrankHo

Analyst at MSXI

Though the tool offers a visually appealing UI, it needs to improve its documentation

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features for us are flexibility, all the features related to connectivity with multiple connectors to the business, and the flexibility of on-premises and cloud deployments."

"The most valuable feature of Anypoint MQ is it comes with MuleSoft so we don't have to maintain separate components."

"The integration potential is excellent."

"The tool’s API management capabilities are excellent."

"The platform's cloud integration capabilities are good."

"The solution's deployment and proxy processes are very good."

"Mule Anypoint Platform's valuable features are its flexibility in terms of deployment and its SaaS capabilities."

"The most valuable feature of the solution is a huge list of available connectors for a lot of different platforms, which we can use very easily."

More MuleSoft Anypoint Platform pros

"With the previous CRM we were using – the Google Ads landing pages we had – we were collecting leads manually. That process was not efficient and took a sales team a lot of time to insert these leads manually. Currently, the process is smooth and we use Zapier to collect the leads for us."

"Zapier's interface, for me, is the solution's greatest value proposition. It is designed and developed for people who don't have a clue about what they're trying to do. It has a very user-friendly interface."

"The connection between Facebook lead forms and MailChimp integrations is the most valuable feature."

"The product's most valuable feature is automation."

"We can connect Zapier with Zoho CRM for lead generation. I like the tool's drag and drop feature."

"Zapier luckily has a wide range of integrations, I would say."

"Zapier is user friendly and makes it easy to integrate different tools. It has a drag and drop functionality which makes it easy to connect environments."

"The solution is a SaaS and does not require a complex setup."

More Zapier pros

Cons

"This becomes an expensive solution over time."

"In order to set up a storefront, we currently rely on a third-party solution. It would greatly enhance our operations if this feature was integrated into their existing solution."

"We would like an entire DevOps in place in this particular solution."

"The cost of the product is an area of concern where improvements are required, especially when compared to other tools, like Dell Boomi or Oracle."

"One area for improvement is the Community Hub or developer portal, which should be part of the base offering."

"The solution's pricing model is very strange, and it will be really expensive if you use APIs a lot."

"The solution's licensing model is expensive and could be improved."

"MuleSoft's release calendar is rather conventional with two major, two minor releases and hotfixes in between. The competition sometimes offer more rapid release cycles and provides improved and new functionality with a faster time-to-market."

More MuleSoft Anypoint Platform cons

"I would like to see them improve the Quickbase integration. Currently, it only allows triggering actions when records are added, but it would be more useful if we could also trigger actions when records are modified or deleted."

"My biggest concern with Zapier would be their pricing strategy."

"The solution does not work properly when we apply filters and we get errors."

"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."

"I think that this solution should have more apps connected to it."

"There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved."

"Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client."

"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."

More Zapier cons

Pricing and Cost Advice

"The pricing of our solution is highly competitive. While it may not be categorized as exceptionally low, it is certainly more affordable compared to IBM."

"The licensing is core-based. My customers tell me that it's very expensive compared to the cost of other integration suites."

"The tool is heavily bundle-priced. I rate the solution’s pricing five on a scale of ten, where one is expensive, and ten is cheap."

"The solution is the priciest in the market which is an issue for some clients."

"Mule is not the cheapest integration platform out there, but it deserves the price we are paying."

"I rate the product price a nine on a scale of one to ten, where one is cheap, and ten is expensive."

"The product comes complete at one set price including support."

"The product is still very expensive."

More MuleSoft Anypoint Platform pricing and cost advice

"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."

"It's very affordable."

"Zapier's price is good."

"Think your Zaps through to make sure you don't use more Zaps than you need."

"The product is reasonably priced."

"Per task, there is a monthly plan involving 15 euros...Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task."

More Zapier pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

24%

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What advice do you have for others considering Mule Anypoint Platform?

I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes; What I see is though if you are an enterprise and have enough money th...

How does TIBCO BusinessWorks compare with Mule Anypoint Platform?

Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...

What can Mule Anypoint Platform be used for and what do you use it for most often?

This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform for API management, as it lets us build new APIs easily and design new interfaces...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

What needs improvement with Zapier?

The pricing could be a little cheaper.

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Product Reports

MuleSoft Anypoint Platform

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Also Known As

Data Integrator, Anypoint MQ

No data available

Overview

MuleSoft Anypoint Platform is used for integration and API management, connecting enterprise applications across retail, e-commerce, and supply chain. It supports cloud-to-cloud and cloud-to-on-premises scenarios with real-time and asynchronous messaging.

Users leverage MuleSoft Anypoint Platform for diverse integrations including cloud-based and on-premises, enabling data transformations, middleware functions, and hybrid integrations. It seamlessly connects systems like SAP, Salesforce, and Oracle, facilitating data transfers and integrating legacy systems. The platform offers a graphic interface, quick implementation, and a variety of connectors, contributing to its popularity for robust and scalable solutions. Despite its strengths, users seek better technical support, more connectors, simplified runtime management, and improved documentation.

What are the key features of MuleSoft Anypoint Platform?

Marketplace for integration platforms: Provides pre-built connectors and templates.
API management: Efficient management and monitoring of APIs.
Graphic interface: User-friendly design for ease of use.
Monitoring capabilities: Comprehensive monitoring and observability features.
Quick implementation: Rapid deployment of integrations and APIs.
Pre-built templates: Ready-to-use templates for common integrations.
Stability and performance: Reliable and high-performing platform.
Data transformation with DataWeave: Powerful tool for data mapping and transformation.
Support for hybrid deployments: Flexibility to integrate cloud and on-premises systems.

What benefits and ROI can users expect?

Increased connectivity: Seamless integration of multiple systems.
Operational efficiency: Streamlined processes and data flows.
Scalability: Ability to grow with business needs.
Cost savings: Reduced development time with pre-built components.
Enhanced visibility: Improved monitoring and management of integrations.

Enterprises in retail, e-commerce, and supply chain implement MuleSoft Anypoint Platform to connect various applications and systems. It supports real-time messaging for inventory management, synchronizes customer data across platforms, and integrates with legacy systems for smooth data migration. Users benefit from quick deployments and a marketplace that accelerates integration projects.

Salesforce

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

BuzzFeed, Groupon, Spotify, Columbia University, FOX

MuleSoft Anypoint Platform vs. Zapier