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Netcore Cloud vs Oracle CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netcore Cloud
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Mobile Marketing and Advertising (6th), Channel Marketing Software (5th), Customer Data Platforms (CDP) (18th)
Oracle CRM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
38
Ranking in other categories
CRM (9th), Marketing Automation (5th)
 

Mindshare comparison

While both are Marketing Applications solutions, they serve different purposes. Netcore Cloud is designed for Customer Data Platforms (CDP) and holds a mindshare of 2.1%, down 18.8% compared to last year.
Oracle CRM, on the other hand, focuses on CRM, holds 3.3% mindshare, down 4.1% since last year.
Customer Data Platforms (CDP)
CRM
 

Featured Reviews

FP
Improves our marketing efficiency in a consolidated platform, with features such as behavior-based email triggers
Interface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. There is no difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.
Omair Bokhari - PeerSpot reviewer
Helps business track their customers, sales leads, and opportunities
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can trigger emails and actions based on their behaviors, which is very beneficial."
"The reporting features are valuable."
"The forecasting reporting section was the most useful."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Oracle CRM helped us better understand the customer journey."
"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is a stable solution."
 

Cons

"Interface and design consistency are my two significant cons for this platform."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The product is not intuitive."
"The user interface and performance could be better."
"The performance could be better."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"I would like to see the UI improved ."
"It’s complex to customize the tool."
"Oracle CRM should improve in terms of AI capabilities and user interface design."
 

Pricing and Cost Advice

"Based on the number of contacts we have, Smartech is more cost-effective than other solutions."
"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."
"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."
"The cost of a license with support is slightly higher than a regular license."
"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."
"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."
"The licensing is on a yearly basis."
"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
"Compared to alternative solutions Oracle CRM is expensive."
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Top Industries

By visitors reading reviews
Media Company
21%
Computer Software Company
14%
Comms Service Provider
9%
Financial Services Firm
9%
Financial Services Firm
13%
Computer Software Company
13%
University
12%
Government
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.
 

Also Known As

Netcore Smartech, Smartech
Market2Lead
 

Overview

 

Sample Customers

Goair, Koovs.com, Oxigen Wallet, SBI MF
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Find out what your peers are saying about Netcore Cloud vs. Oracle CRM and other solutions. Updated: May 2024.
849,210 professionals have used our research since 2012.