SCSM and NinjaOne compete in IT management software, with NinjaOne often regarded as superior for its flexibility and user-friendly features.
Features: SCSM provides extensive integration with Microsoft tools, ensuring seamless data flow and enhanced automated orchestration. Its configuration manager and data protection manager offer comprehensive IT management. NinjaOne excels in ease of use with efficient remote management and robust task automation. The integrated third-party application updates and the SLA system enhance monitoring and management capabilities.
Room for Improvement: SCSM struggles with complex licensing and lacks a functional mobile integration and self-service portal. It often needs additional purchases for full functionality. NinjaOne experiences issues with its reporting and ticketing system due to delays and limited customization options. Some users mention the pricing as slightly high, despite its negotiable aspect.
Ease of Deployment and Customer Service: SCSM primarily supports on-premises deployment, potentially slowing implementation for cloud-transitioning businesses, with deployment complexity requiring expert support. NinjaOne offers diverse deployment options, including public cloud, facilitating a more streamlined process. Its customer service is generally well-received, although some technical issues may arise.
Pricing and ROI: SCSM has a complex pricing model, potentially requiring extra purchases for complete functionality, impacting its value proposition despite potential high ROI. NinjaOne is often seen as cost-effective, with flexible subscription and device-based pricing models, perceived as valuable, especially by smaller to mid-sized enterprises.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Response times are slow, and engineers often lack the necessary product knowledge.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
From an admin point of view, Intune has more features and is easier to manage.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
From an admin point of view, Intune has more features and is easier to manage compared to SCCM.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
SCCM provides remote tool functionality, which is not in Intune.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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