NinjaOne vs SysAid comparison

NinjaOne and SysAid are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #6 with an average rating of 7.7, while SysAid is ranked #18 with an average rating of 8.5. NinjaOne holds a 3.3% mindshare in ISM, compared to SysAid’s 0.8% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 90% of SysAid users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

1,636 Views
919 Comparison Views

94% willing to recommend

SysAid

Read 10 SysAid reviews

358 Views
189 Comparison Views

90% willing to recommend

NinjaOne

SysAid

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SysAid and NinjaOne compete in the IT service management and remote monitoring category. SysAid seems to have an upper hand in customization and service management integration, while NinjaOne offers superior monitoring capabilities and ease of use.

Features: SysAid offers powerful customization and integration capabilities, including a BI Analytics module, change management workflows, and asset management. Its customizable self-service portal enhances user experience. NinjaOne provides comprehensive monitoring and remote management, SAAS-based device monitoring, patch management, and supports automation through custom scripts.

Room for Improvement: SysAid could benefit from enhancements in its Knowledge Base functionality and more flexible role-based security. Improvements are also desired in its admin portal and mobile app integrations. NinjaOne's reporting requires refinement; its user interface could be more appealing, with better ticketing system integration.

Ease of Deployment and Customer Service: SysAid allows deployment across on-premises and private clouds, with reliable 24/7 technical support, though quality varies by support tier. NinjaOne focuses on public cloud deployment, offering efficient customer service and rapid responses. SysAid’s flexibility in deployment is a strength, while NinjaOne suits businesses favoring cloud-centric, SaaS-based solutions.

Pricing and ROI: SysAid is competitively priced, delivering quick returns on investment with its comprehensive features and initial cost. It is reported to contribute to substantial savings and efficiency gains within the first year. NinjaOne, despite potentially higher costs, offers flexible and negotiable rates, proving cost-effective, particularly for educational institutions.

To learn more, read our detailed NinjaOne vs. SysAid Report (Updated: April 2025).

Buyer's Guide

NinjaOne vs. SysAid

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

SysAid

Ranking in IT Service Management (ITSM)

18th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (19th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 3.3%, down from 3.6% compared to the previous year. The mindshare of SysAid is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The installation is easy, it only took two minutes."

"It just works as advertised and serves the purpose for which we got it."

"Good at managing updates and for remote support."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

More NinjaOne pros

"The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow."

"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."

"The simplicity of the solution is excellent."

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."

"It tracks everything that the technicians are doing. We can account for time and manage resources."

"The solution can scale."

"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."

More SysAid pros

Cons

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"NinjaOne's reporting module is cumbersome."

"The ticketing system in NinjaOne is not the best."

"The NinjaOne distribution server is highly dependent on an active directory."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

More NinjaOne cons

"SysAid has fewer AI features compared to other tools."

"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be."

"The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."

"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

"Currently, SysAid does not have a mobile application."

"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."

"There is a learning curve for the users."

More SysAid cons

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We got a pretty good deal. It was fairly affordable."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"We currently pay $1.20 per device on a monthly basis."

More NinjaOne pricing and cost advice

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"The pricing of SysAid is less than its competitors."

"SysAid is a good solution, especially from a pricing perspective."

"We saw our investment back at the end of year one."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Retailer

Government

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

12%

Retailer

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

What do you like most about SysAid?

SysAid is more user-friendly, and its configuration is easier than other tools.

See all answers

What is your experience regarding pricing and costs for SysAid?

Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.

See all answers

What needs improvement with SysAid?

With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.

See all answers

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Compared 6% of the time

Tanium XEM vs NinjaOne

Compared 5% of the time

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ServiceNow vs SysAid

Compared 36% of the time

JIRA Service Management vs SysAid

Compared 33% of the time

Teamwork vs SysAid

Compared 31% of the time

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Product Reports

Buyer's Guide

NinjaOne

March 2025

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Buyer's Guide

SysAid

March 2025

Download SysAid product report

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

SysAid

Sample Customers

Status Pros, Mitchell and Company

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Buyer's Guide

NinjaOne vs. SysAid

April 2025

Free Report: NinjaOne vs. SysAid

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